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Kodak Customer FAQ

Top Answers & How-to Guides

How do I Contact Kodak Customer Service?

The question we are asked most often is about how to talk to Kodak customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Kodak customer service, get an answer now.

Recent Kodak Customer Questions

my camera keeps saying connection failed when i charge it

This issue may arise from a few common causes, such as a faulty USB cable, a damaged charging port, or a depleted battery. We recommend checking the cable for any damage and ensuring a secure connection between the camera and the charger. If possible, try a different charging cable. Additionally, inspect the charging port for debris or damage. If the problem continues, it may indicate a hardware issue that might require professional attention.
Asked Jun 12, 2025 12:54 AM

I have purchased a camera and I didn't receive my parcel

We're sorry to hear that you haven't received your Kodak camera purchase. Unfortunately, we cannot check the status of your order. We recommend reaching out to the retailer or platform where you purchased the camera. They should be able to provide tracking information and possibly speed up the resolution of your issue. If it was purchased directly from Kodak, there might have been an order confirmation email with tracking details. Always make sure your shipping information is correct when purchasing products to avoid any delays or complications.
Asked Apr 9, 2024 8:16 AM

How do I do for installation of my newly purchased QLED TV

Hmmm...we're not sure about that. As this platform is meant for assistance with Kodak-related queries, we wouldn't be able to provide guidance on the installation of a QLED TV.
Asked Apr 8, 2024 4:23 AM

Savoir si ma commande a ete prise en charge car aucun mail de votre part

Nous nous excusons si vous n'avez pas reçu de confirmation pour votre commande. Normalement, nous envoyons un email de confirmation peu après que la commande a été passée. Il se peut qu'il soit dans votre dossier spam ou courrier indésirable. Nous vous suggérons de vérifier ces dossiers. Si vous ne trouvez toujours pas de confirmation, cela peut signifier que votre commande n'a pas été traitée correctement. Dans ce cas, nous vous conseillons de passer à nouveau la commande.
Asked Apr 2, 2024 9:18 AM

Trying to charge the pixpro fz55 camera and then the screen shows a message of failed connection and does not charging

If you're encountering a "failed connection" message on your Kodak PIXPRO FZ55 camera, it suggests there's an issue with the connection between your camera and the power source. This might be due to a faulty cable, charger, or even the camera's charging port. Try using a different charger and cable, if possible. Ensure also that both the cable and charger are correctly plugged. If the problem persists, then your camera may have a hardware issue. In such case, it would be best to reach out to an authorized Kodak service center for assistance. Please ensure that you switch off your camera while charging to avoid any errors.
Asked Mar 19, 2024 9:01 PM

Help me with my Kodak customer service issue

Product Information

Where can I purchase Kodak cameras and accessories?

Kodak cameras and accessories can be purchased at electronics stores, department stores, and online platforms like Amazon or...

What are the different types of film formats available?

Kodak provides a range of film formats including versatile 35mm, medium formats like 120 and 220 for higher quality, and...

What kind of batteries does my Kodak camera require?

The batteries used in Kodak cameras depend on the model. Most digital cameras require lithium-ion batteries, while older models...

Can I use third-party lenses with Kodak cameras?

The ability to use third-party lenses with Kodak cameras varies based on the camera model and lens mount type. Many advanced...

What is the warranty period for Kodak products?

The warranty duration for Kodak products varies by item and region, usually covering defects for one to several years from...

What are the important features to consider when buying a Kodak camera?

When purchasing a Kodak camera, buyers should focus on features like image quality, lens options, ease of use, battery life,...

What film is recommended for my Kodak camera?

The best film for a Kodak camera depends on the specific model and the photography style. Popular options include Kodak Gold...

Support and Resources

What are the recommended storage conditions for film rolls?

To ensure Kodak film rolls last and perform well, they should be stored in a cool, dry place between 15-20 degrees Celsius and...

Where can I find user manuals and guides for Kodak products?

User manuals and guides for Kodak products are usually available on the official Kodak website. The support section allows...

How do I register my Kodak product for warranty service?

To register a Kodak product for warranty service, visit the official Kodak website for guidance. You will usually need to input...

How can I get help with photo printing services?

For assistance with Kodak's photo printing services, it is beneficial to visit their website. The site offers comprehensive...

What are the steps to calibrate my Kodak printer?

Calibrating a Kodak printer is essential for ensuring accurate color reproduction and print quality. The process involves...

Services and Community

Is there a Kodak loyalty program or rewards program available?

Kodak currently does not offer a formal loyalty or rewards program, but they do run promotional offers that benefit loyal...

How can I participate in Kodak's promotions or contests?

To join Kodak's promotions or contests, it is advisable to regularly check their official website and social media for...

Can I get my film developed at Kodak locations?

Kodak provides film development services through authorized locations, but does not have many traditional retail sites. Local...

Are there photography workshops offered by Kodak?

Kodak does not directly provide photography workshops. It focuses on offering products related to photography instead. However,...

What are the best practices for storing Kodak prints?

For optimal storage of Kodak prints, it is vital to keep them in a cool, dry place, shielded from sunlight and moisture. Using...
We look to the Kodak issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kodak issues reported to GetHuman

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