Myntra Customer FAQ

Top Answers & How-to Guides

How do I Contact Myntra Customer Service?

The question we are asked most often is about how to talk to Myntra customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to shop on Myntra from outside of India?

Yes, it is absolutely possible to shop on Myntra from outside of India. Myntra offers international shipping to many countries worldwide,...
Ask any question you have about Myntra customer service, get an answer now.

Recent Myntra Customer Questions

I want to return a product but everytime I initiate the process of returning it shows "something went wrong". I've changed the devices also but it's showing the same on both.

It seems like you're experiencing a technical issue with the Myntra return process. We recommend clearing your browser cache and cookies and then trying again, as sometimes old data can interfere with website responses. If that doesn't work, make sure your browser is updated to the latest version, as the site may not function properly with outdated versions. Also, check your internet connection, weak connectivity can largely influence such issues. If all these steps don't resolve the issue, we regret the inconvenience and kindly ask for your patience. There may be a temporary issue with Myntra's site that needs to be resolved.
Asked May 15, 2024 5:43 PM

Placed order but not showing on recent purchase but money deducted

We're sorry to hear that you're having this issue. There could be a slight delay in your order details getting updated in 'My Orders' section. If your bank account has been debited after a payment failure, it is normally rolled back to the account within 7 business days. Please be patient and wait for a little while. If the money does not return into your account after 7 days or the order still isn't showing, please take the assistance from our customer support. The link to contact us is provided on the page you are currently viewing. We appreciate your patience and cooperation.
Asked May 13, 2024 5:29 AM

Product joker and witch printed box clutch

As an assistant, I can tell that the product "Joker and Witch Printed Box Clutch" is a unique and stylish accessory sold by Myntra. This clutch is usually embellished with a distinctive joker and witch print that sets it apart from other traditional clutches. It complements a range of outfits, especially during festive or special occasion. The clutch is big enough to house your essentials like phone, mini wallet, and lip-gloss. However, for product information such as availability, price, or specific product details, we recommend checking directly on the Myntra's website or app for the most accurate and up-to-date information.
Asked Apr 26, 2024 11:03 AM

I ordered kurta set. Payment done. But didn't recieeve any confirmation messages

We're sorry to hear you didn't receive a confirmation message after your order. Normally, once you've successfully placed an order on Myntra, you should receive a confirmation email or message. If you haven't, it could be due to a technical glitch or because the confirmation accidentally went into your spam folder. You can also check the 'My Orders' section of your Myntra account to see the status of your order. If your order is not listed there, it's possible your order didn't go through. In that case, check your bank account to make sure the payment was deducted. If it was, you should contact Myntra customer service directly to resolve the issue.
Asked Apr 16, 2024 11:36 AM

I received size 40 mango trouser instead of size 29 which i ordered. I request for the return of size 40 which is a wrong product but by mistake i chose size issue as the reason to return the product. How can i return that product

We're sorry to hear about the mismatch in size. You can easily return the product in a few steps: 1. Log in to your Myntra account and go to the "My Orders" section. 2. Find the specific order, click on "Return", and select the right reason. In your case, you should choose "Wrong Product". 3. Submit the request. The delivery agent will pick it up soon. If you initially chose the incorrect reason for the return, you can cancel your return request and submit a new one. Please make sure that the item is in its original condition, with the tags intact, for a successful return.
Asked Apr 16, 2024 11:32 AM

Help me with my Myntra customer service issue

Order Tracking

How Do I Track an Order with Myntra?

There are two ways to track orders with Myntra:Heres some helpful tips to assist you.

Can I track multiple orders on Myntra at once?

Yes, you can track multiple orders on Myntra at once. Myntra provides a convenient and user-friendly interface that allows customers...

Refunds and Returns

How Do I Get Myntra to Refund a Charge?

If you are not happy with your order on Myntra, you can return it and request a refund with these helpful tips.

What do I do if there's a problem with my Myntra order?

If you recieved your Myntra order and something isn't right or something is missing, there are steps you need to take to get the order...

How Do I Return an Item to Myntra?

If you aren't satisfied with the product that you receive, you can easily return it and seek refund or exchange with these helpful...

How do I report a missing order with Myntra?

Accidents can happen when it comes to deliveries and sometimes that packaging you've been waiting for never shows up and can go missing....

How long does it take to receive a refund from Myntra?

The refund process at Myntra typically takes around 7-10 business days. Once the return request is initiated, it undergoes a thorough...

Can I exchange an item purchased on Myntra?

Yes, you can exchange an item purchased on Myntra. Myntra offers a hassle-free exchange policy within a specified time frame. If you...

Is it possible to shop on Myntra from outside of India?

Yes, it is absolutely possible to shop on Myntra from outside of India. Myntra offers international shipping to many countries worldwide,...

Payment Methods

What payment methods are accepted on Myntra?

Myntra accepts multiple payment methods to ensure convenient and secure transactions for its customers. You can make payments on Myntra...

Return Policy

What is Myntra's return policy?

Myntra has a customer-friendly return policy to ensure utmost satisfaction. If you are unsatisfied with your purchase, you can easily...


Are there any shipping charges on Myntra?

No, there are no shipping charges on Myntra for orders above a certain value. Myntra offers free shipping for all orders over Rs. 1199....

Order Amendments

Can I amend my order after it has been placed on Myntra?

Yes, it is possible to amend your order after it has been placed on Myntra, but only within a certain time frame. Myntra allows you...
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