How do I report a missing order with Myntra?

Accidents can happen when it comes to deliveries and sometimes that packaging you've been waiting for never shows up and can go missing. Follow this guide to let Myntra know about a missing delivery.

Jeff Whelpley is the editor / author responsible for this content.
Jul 19, 2019

Myntra is a very popular Indian ecommerce retailer that deals primarily with fashion products. Myntra has an app and a website that both offer fashion wear and accessories for men, women and children. It is definitely worth considering if you want to buy an article of clothing or piece of jewelry from an online seller.

Once you place an order with Myntra, you can track the order up to its delivery destination which may be your home or place of work. Unfortunately, the order tracking may say that the package was delivered but it clearly never arrived. A missing order is disappointing and an inconvenience since you do have to report the missing order to Myntra.

There are several reasons why your order from Myntra might be missing. Myntra handles thousands of orders and though their processes are largely automated mistakes do happen from time to time. An issue with Myntra's system can lead to your order going missing. You may have placed an order but it will no longer be reflected on their website. In such a scenario the best things to do is sit and wait. Myntra loses business if there are such issues with their site and they will move to rectify it as soon as possible.

Another reason why your order may be missing is due to a problem with the courier. Myntra will utilize the services of international carriers such as DHL and FedEx to deliver packages to their respective destinations. Unless you can track the order with the individual courier, then a delivery report may say successful on Myntra's website but it will not have arrived.

When packages from online retailers like Myntra are sent, they usually first stop at a sorting facility in the respective delivery cities. A problem at the sorting facility can lead to your order going missing. There are a few things you can do if this happens including report the missing order to Myntra. However, you can visit the sorting facility physically and find out what is going.

The last reason why an order can go missing is if an unauthorized party received your order. All the processes can go smoothly from you ordering the package from Myntra, shipping, sorting and its final delivery. However a fraudulent party can deceive the delivery person into receiving the order in your stead. The package will be delivered according to Myntra's system and even the courier's but it will be missing. The solution to this would be to locate the driver and ask him about the delivery. If you still do not find it, you have to report the problem to Myntra.

Reporting a missing problem to Myntra can be done in one of two ways:

Phone Number

You can contact Myntra through their customer service phone number. In order to contact Myntra, follow these steps:

  1. Launch your web browser and open Myntra's website. Open the Myntra app if you prefer
  2. Fill in the necessary details and log in to your account
  3. Scroll to the bottom of the landing page and you will see the 'Contact Us' tab. Click the tab
  4. You will be led to a page which will have the customer support phone number. It is an Indian number so international call rates may apply.
  5. Dial the phone number and be patient until someone gets on the end of the line. Report your problem to the live customer support agent.

Online Help Desk

Fortunately, Myntra does have an online help desk where you can acquire assistance and report issues to the online retailer's customer support team. You should receive a reply from the help desk within 15 hours of contacting them. You can find the link to the help desk on GetHuman.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I report a missing order with Myntra?

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