Does Jacksonville Electric Authority offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6pm EST.The least busy day is Tuesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jacksonville Electric Authority below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jacksonville Electric Authority phone number to document the phone system.
Here is how our research team describes the way the Jacksonville Electric Authority phone system greets you: For residential customers: press 1, For commercial customers: press 2, For JEA my way customers: press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Below are some clips we've found from Jacksonville Electric Authority's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to JEA. Residential customers, press one.
Commercial customers, press two. JEA my customers residential pane menu, If you are calling about a power outage, down wire, street light, or other electric problem, press one."
Excerpt from a call with Jacksonville Electric Authority
Excerpt from a call with Jacksonville Electric Authority
Tuesday, May 21, 2024 2:47 PM
After you press 1
"For web support and all other matters, press five.
To repeat this menu, press seven.
Residential pain menu. If you are calling about a power outage, down wire, street light, or other electric problem, press one.
To report water or sewer problems, press two."
Excerpt from a call with Jacksonville Electric Authority
Tuesday, May 21, 2024 2:47 PM
What are the hours and when should I call?
Jacksonville Electric Authority operates the call center for this 800-683-5542 phone number Mon-Fri 7am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Jacksonville Electric Authority call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jacksonville Electric Authority phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jacksonville Electric Authority staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jacksonville Electric Authority is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call Jacksonville Electric Authority
In summation, the best day to call Jacksonville Electric Authority is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jacksonville Electric Authority staffs the call center well on Tuesday.
Why Customers Call Jacksonville Electric Authority
If you have time to do a bit of reading before you call Jacksonville Electric Authority, we recommend you read over some of our problem-specific articles.
Jacksonville Electric Authority (JEA) provides a comprehensive range of services to meet the energy needs of the Jacksonville community. As the seventh-largest community-owned electric utility in the United States, JEA is dedicated to serving its customers. The services offered include electricity, water, and sewer utility services. JEA ensures the reliable supply of electricity to residential, commercial, and industrial customers. They also manage water-related services, such as drinking water supply and wastewater treatment. JEA is committed to promoting energy conservation and renewable energy sources by offering energy efficiency programs and solar power initiatives. Additionally, they provide infrastructure services like electric vehicle charging stations, streetlight maintenance, and broadband network deployment. Overall, JEA aims to deliver high-quality, sustainable, and cost-effective utility services to the Jacksonville community.
Click the link above to get answers to just about any Jacksonville Electric Authority customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jacksonville Electric Authority, and their purpose. Are any of these similar to the reason you are trying to call?
Report power outage: "Yes. My lights are out."
- From a call lasting 4m 36s , Oct 11, 2024 12:20 PM
Update billing name: "I would like my name to go back on the electrical bill since my tenant is leaving at the end of this month."
- From a call lasting 11m 24s , May 21, 2024 2:47 PM
More Jacksonville Electric Authority Customer Service Contacts
There are of course other ways to contact Jacksonville Electric Authority customer service besides the phone. Below we list the best ones, by medium.
Jacksonville Electric Authority Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Jacksonville Electric Authority will reply our your email.
Jacksonville Electric Authority Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Jacksonville Electric Authority, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Jacksonville Electric Authority Customer Help Desk / Web Support
As a last, sometimes only, resort- Jacksonville Electric Authority customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Jacksonville Electric Authority's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jacksonville Electric Authority agent. This phone number is Jacksonville Electric Authority's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-683-5542 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Jacksonville Electric Authority first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Jacksonville Electric Authority has 1 phone number. It's not always clear what is the best way to talk to Jacksonville Electric Authority representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jacksonville Electric Authority. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jacksonville Electric Authority. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.