Can I schedule a payment arrangement if I am unable to pay my bill on time?

Yes, Jacksonville Electric Authority offers a convenient payment arrangement option for customers who are unable to pay their bills on time. This arrangement allows individuals to schedule a manageable payment plan to spread their outstanding balance over a specified period. By contacting our customer service department, customers can discuss their situation and explore suitable options to avoid any service interruptions. This flexibility helps in accommodating unforeseen circumstances and financial difficulties, ensuring the uninterrupted provision of essential electric services to our valued customers. At JEA, we strive to support our customers in meeting their obligations and maintaining a positive relationship. Contact us today to arrange a payment plan that suits your needs.