What is the average processing time for a service request?

The average processing time for a service request with Jacksonville Electric Authority can vary based on the specific nature of the request and the current workload of the service team. Typically, for standard service requests, customers can expect processing times to range from a few business days to a week. However, more complex requests, such as those involving new connections or service upgrades, may take longer due to the need for additional assessments, permits, or scheduling. It is always a good idea for customers to check the specific page dedicated to service requests on the Jacksonville Electric Authority website for the most accurate and updated information, including any guidelines or timeframes associated with different types of requests. This can provide clearer insights into what customers might expect regarding their particular situation.