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Jacksonville Electric Authority Customer FAQ

Top Answers & How-to Guides

What is Jacksonville Electric Authority's Phone Number?

The question we are asked most often is about how to talk to Jacksonville Electric Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for creating a new account with Jacksonville Electric Authority?

To establish a new account with Jacksonville Electric Authority, one should gather personal details and identification...

How do I update my account information?

Customers of Jacksonville Electric Authority can update their account information online via the customer portal by accessing...
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Recent Jacksonville Electric Authority Customer Questions

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Reporting Issues

How can I report a power outage?

Customers can report a power outage to Jacksonville Electric Authority through their website, typically by filling out a form...
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What should I do if I smell gas?

If you detect a gas smell, it is essential to react promptly for your safety. Leave the area without using devices that could...
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What should I do in case of downed power lines or other emergencies?

In emergencies involving downed power lines, prioritize safety by treating them as live wires and staying clear. Report the...
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Service Management

How do I transfer my service to a new address?

To transfer service to a new address with Jacksonville Electric Authority, customers should visit the official website for...
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What is the process for creating a new account with Jacksonville Electric Authority?

To establish a new account with Jacksonville Electric Authority, one should gather personal details and identification...
Read more

How do I update my account information?

Customers of Jacksonville Electric Authority can update their account information online via the customer portal by accessing...
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Energy Monitoring

What services does Jacksonville Electric Authority provide?

Jacksonville Electric Authority provides essential services such as electric power, water treatment and distribution, and...
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Can I view my energy consumption online?

Customers can view their energy consumption online through the JEA portal, which offers insights into usage trends, billing,...
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Payment and Billing

What are the accepted methods of payment?

Jacksonville Electric Authority provides multiple payment options for customers, including online payments, phone payments,...
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Can I sign up for automatic bill payment?

Jacksonville Electric Authority does provide an automatic bill payment option to simplify utility payments. Customers can have...
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What is the average processing time for a service request?

The processing time for service requests at Jacksonville Electric Authority typically ranges from a few days to a week for...
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Can I schedule a payment arrangement if I am unable to pay my bill on time?

Jacksonville Electric Authority provides options for customers facing financial difficulties to establish payment arrangements...
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Rates and Incentives

What are the rates for residential customers?

Jacksonville Electric Authority offers tiered rates for residential customers that vary with electricity usage. Higher...
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Are there any available rebates or incentives for energy efficiency?

Jacksonville Electric Authority provides various rebates and incentives to enhance energy efficiency for both homes and...
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What assistance programs are available for low-income customers?

Jacksonville Electric Authority offers several assistance programs for low-income customers, including LIHEAP, which provides...
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