What are the office hours of JEA?

JEA operates during regular office hours from Monday to Friday, 8:00 am to 5:00 pm, excluding holidays. Our dedicated team is available during these hours to assist with a wide range of services, including billing inquiries, starting or stopping service, reporting outages, and providing information on energy-efficient practices. We understand the importance of convenience for our customers, and to better serve you, we offer various self-service options through our website and automated phone system, accessible 24/7. If you require any assistance outside of our normal business hours, our emergency customer service team is available around the clock to address any urgent issues. Remember, JEA is committed to delivering reliable and sustainable energy solutions while ensuring exceptional customer service.