Jackson Hewitt Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Jackson Hewitt number
Q:How do I get a live human at Jackson Hewitt?
A:Press 1
Q:Does Jackson Hewitt offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 10am-8pm EST. The least busy day is Wednesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 61 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Jackson Hewitt phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Jackson Hewitt phone system greets you: Do you have IRS debt or owe the IRS money? Press 9 to see how we can help. For all other options, stay on the line.
Below are some clips we've found from Jackson Hewitt's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Jackson Hewitt Tax Service. Your call may be recorded for quality purposes. To continue this call in English, please stay on the line. Need holiday money today? Avoid a yikes before Christmas with an early refund advance loan. If approved, on a prepaid card. Only Jackson Hewitt has the money today guarantee. Press one to book an appointment now. Otherwise, please stay on the line for all other options. To find an office or preparer near you, or to schedule or change an appointment, press one."
Excerpt from a call with Jackson Hewitt
Friday, January 5, 2024 7:20 PM
The first phone menu
"Thank you for calling Jackson Hewitt Tax Service. Your call may be recorded for quality purposes. To continue this call in English, please stay on the line. Please be aware that the IRS released all path related refunds on Friday the sixteenth and there will be no further releases this holiday weekend. Jackson Hewitt employees do not have special access to see when individual accounts may be funded. Please use the recently updated where is my refund tool on IRS dot gov or the mobile app for the up to date information available. For assistance with any other topics, please remain on the line for our main menu.
To find an office or preparer near you or to schedule change an appointment, press one.
For questions about your refund advance powered by Republic Bank, press two."
Excerpt from a call with Jackson Hewitt
Sunday, February 18, 2024 2:13 AM

What are the hours and when should I call?

Jackson Hewitt operates the call center for this 800-234-1040 phone number Mon-Fri 10am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,022 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jackson Hewitt phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jackson Hewitt staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jackson Hewitt is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 1,022 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Jackson Hewitt is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Jackson Hewitt number, but it is also the day with the shortest hold times.

Why call this Jackson Hewitt number?

Below is a sample of recent calls to Jackson Hewitt, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with federal refund: "I was supposed to receive $1145 but only got $314 and was told you kept the rest for fees."
- From a call lasting 13m 11s , Feb 28, 2024 8:38 PM
Refund not received: "I have not received my refund and it was supposed to be in my Serves card."
- From a call lasting 4m 41s , Feb 24, 2024 4:29 PM

My Experience Calling 800-234-1040

It is possible to talk to Jackson Hewitt about a tax issue with a return, but it takes almost 20 minutes to get through all of the directories and then the hold system to get to someone. I called mid-morning on a weekday to talk to someone about my tax return because I received information about an injured spouse form and was unsure what to do with it. I filed an injured spouse form since my husband has a tax balance on a payment plan from before our marriage. 

I knew this might complicate my return, so I bought the tax assurance program with my taxes and now wanted to use that to talk to a tax professional about what to do next. As mentioned, I did get to talk to someone, but first, I had to wade through the complicated directory tree. 

When you call, you are thanked for calling Jackson-Hewitt and told to stay on the line if you want to continue the call in English. Then, a recorded message asks if you have a balance due to the IRS, are being audited, or received a notice in the mail. If yes to any of those questions, you are asked to press 9. If not, stay on the line for all other options. I didn't think my situation fit into that bracket, so I stayed on the line. 

It took a minute, and then the voice said that their online tax filing system was unavailable but that callers who wanted assistance filing taxes in a local office could schedule an appointment online or press 0. There was another pause, and I finally got the first directory tree, which told me to find an office preparer near me or schedule an appointment, press 1. For questions about refund advances, press 2. To check the status of a state or federal tax return, press 3. For a copy of the previous year's return, press 4. For help with an online account, press 5. For questions about JH tax resolution services, press 6. For questions about attending JH tax school, press 7. Finally, it said to be transferred to the next available national care representative, press 0, which I did since, once again, those options didn't fit my needs. 

Then I reached another director tree and a recorded message that told me I could go online and utilize their live chat for faster service. The next set of options stated that for an appointment, press 1, for information about the status of a return press 2, for a copy of a previous tax return press 3, and for all other inquiries press 4. 

I pressed 4 and then had to listen to a recording about how Jackson Hewitt cannot check your tax status and that all callers should use the IRS website for that. Then finally the hold music started. There was a 10-15 minute wait, but I used their callback service and received a callback from a helpful agent at about that timespan. The agent didn't take long to transfer me to the right person, but getting to the callback point would have been helpful. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Jackson Hewitt Customer Service

There are of course other ways to contact Jackson Hewitt customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://www.jacksonhewitt.com/contact-us/ - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Jackson Hewitt provides this option.
Jackson Hewitt's website
As a last, sometimes only, resort- Jackson Hewitt customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jackson Hewitt's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jackson Hewitt agent. This phone number is Jackson Hewitt's best phone number because 6,132 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-234-1040 include and other customer service issues. Rather than trying to call Jackson Hewitt first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Jackson Hewitt has 1 phone number. It's not always clear what is the best way to talk to Jackson Hewitt representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jackson Hewitt. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jackson Hewitt. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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