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J. Jill Customer Service

Phone Number & Contact Info

J. Jill's Best Phone Number

800-343-5700
Toll-free·Calls Customer Service·Most popular J. Jill number
Q:

How do I talk to a live human at J. Jill?

A:Calling this J. Jill number should go right to a real human being
Q:

Does J. Jill offer 24 hour customer service?

A:Not at this number; hours here are 7am-11pm EST. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

J. Jill Customer Phone Numbers

Credit Card Customer Service

800-329-9713
Toll-free · Mon-Sat 8am-9pm EST · Press 1 and then 0# to get to a jjill.com CREDIT CARD rep. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this J. Jill phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this J. Jill number should go right to a real human being
Below are some clips we've found from J. Jill's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling JT Your call may be monitored for quality assurance purposes. Please press one to place an order or press two for all other inquiries. Thank you for calling J Jill. Your call may be monitored for quality assurance per purposes."
Excerpt from a call with J. Jill
Tuesday, February 6, 2024 11:58 PM

The first phone menu

"Thank you for calling J. Jill. Your call may be monitored quality assurance purposes.
Please press one to place an order.
Or press two for all other inquiries."
Excerpt from a call with J. Jill
Monday, June 10, 2024 9:23 PM
In fact, much of this information on this page is superfluous because this J. Jill phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

J. Jill operates the call center for this 800-343-5700 phone number 7am-11pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Jill phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Jill staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call J. Jill is Saturday. The most busy day to call is Thursday, which averages 114% more phone calls by comparison. Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call J. Jill

In summation, the best day to call J. Jill is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that J. Jill staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call J. Jill

If you have time to do a bit of reading before you call J. Jill, we recommend you read over some of our problem-specific articles.

What is J. Jill's return policy?

J. Jill offers a flexible and hassle-free return policy. If you are not satisfied with your purchase, you can return it within 90 days of the original purchase date for a full refund, excluding shipping charges. The item should be in its original condition, unworn, unwashed, and with the tags attached. You can choose to return the item by mail or in-store. For returns via mail, a prepaid UPS return label is provided, and a $6.95 return shipping fee will be deducted from your refund. In-store returns are free of charge. If you have a receipt, your refund will be credited to the original payment method. Without a receipt, the refund will be issued in the form of a merchandise credit.

What is J. Jill's loyalty program?

J. Jill's loyalty program is called "Pure Jill Rewards." It is a membership program designed to reward customers for their ongoing support and loyalty. By joining Pure Jill Rewards, members earn points for every dollar spent, with additional bonus points on their birthdays. These points can be accumulated and redeemed for rewards, such as discounts on future purchases. The program also offers exclusive perks, such as early access to new arrivals, special promotions, and free shipping on online orders. Pure Jill Rewards members also receive invitations to exclusive events and sales. It's a way for J. Jill to show appreciation to their loyal customers and offer them unique benefits and rewards.

What is J. Jill's privacy policy?

J. Jill's privacy policy is designed to protect the personal information of its customers. They are committed to maintaining the confidentiality and security of all data collected. The company collects personal information such as names, addresses, email addresses, and payment details, only for the purpose of fulfilling orders and providing a personalized shopping experience. J. Jill does not sell, trade, or rent this information to third parties. They may use it to send promotional materials and offers only if customers provide their consent. Additionally, the company utilizes industry-standard security measures to safeguard personal data. Customers have the right to update or delete their information and can also opt out of receiving marketing communications.

Top J. Jill customer service problems

Click the link above to get answers to just about any J. Jill customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to J. Jill, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting return label: "I need a return label for a pair of pants I just ordered."
- From a call lasting 1m 5s , Jun 12, 2024 12:00 AM
Unsubscribe from catalogs: "I would like to be removed from your marketing stuff with the catalogs."
- From a call lasting 9m 18s , Jun 11, 2024 9:34 PM
Address for return label: "Should I put that address on the label that I found?"
- From a call lasting 2m 27s , Jun 10, 2024 9:23 PM
Return request without paperwork: "I received an order but there was no paperwork included, so I need help with the return process."
- From a call lasting 2m 58s , Jun 10, 2024 9:13 PM
Paying bill: "To pay my bill."
- From a call lasting 9m 6s , Jun 3, 2024 12:33 PM
Tracking undelivered order: "I ordered a dress four months ago, it hasn't arrived, trying to track it down."
- From a call lasting 11m 38s , May 31, 2024 12:47 AM

More J. Jill Customer Service Contacts

There are of course other ways to contact J. Jill customer service besides the phone. Below we list the best ones, by medium.

J. Jill Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, J. Jill provides this option.

Conclusion and closing notes

This is J. Jill's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Jill agent. This phone number is J. Jill's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-343-5700 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Jill first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, J. Jill has 2 phone numbers. It's not always clear what is the best way to talk to J. Jill representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for J. Jill. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like J. Jill. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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