How Do I Recover My Account Access with Juul?

In a nutshell: Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information on the Juul website to initiate the account recovery process. Users need to enter details that match their profile creation process, validate their mobile numbers or email accounts, and may be required to provide proof of account ownership. Juul provides a step-by-step guide on their website to help users recover their accounts. Users can also contact customer service for assistance.

Jeff Whelpley is the editor / author responsible for this content.
Feb 6, 2024


Account recovery is easy for Juul users to initiate access to their user dashboards and data. Unfortunately, if some users cannot sign in due to a hacking incident or an unsecured verification method, they must provide confidential information to get help on the Juul website. For example, the most effective way to recover your account is to enter the details that match each detail you typed during the profile creation process. Juul makes the recovery process quick for users who want a quick solution.

What You'll Need

Each user must validate their mobile numbers or current email accounts to receive notifications. While confidential documents aren’t required to regain account access, Juul may request proof of account ownership and prompt you to use additional verification methods other than a phone number or email address. If you cannot sign in to your Juul dashboard and want to reclaim your account, consider following the steps below to start the process.

Sign in to your Juul account, scroll down, and click the ‘Create Account’ tab on the homepage.

You may have to adjust your browser settings if you cannot see the box.

Get information about account access.

You should see the ‘account recovery page’ link at the bottom of the box. However, you may have to scroll down further to see all the information.

Get login help.

Scroll down to the ‘Recover my JUUL account’ section and enter your mobile phone number. Ensure that you select your flag on the drop-down list to get information about an SMS subscription.

How Do I Recover My Account Access with Juul? (Step 3)

You also have the option to enter a valid email address. Juul may send you a message confirming your account recovery request and a link to reset your credentials.

How Do I Recover My Account Access with Juul? (Step 4)

Submit and wait for a text message or an inbox confirmation.

Juul requires its users to complete each text field. However, if necessary, you can only use both recovery methods to ensure you receive a response via text or an inbox message. If you have old information on file and you attempt to complete a submission, you won’t receive a confirmation via text or email message.

Following each useful step can help you recover your account using new login credentials and additional verification methods. However, if the process is too complex for you to understand, you may need to seek assistance from a customer service professional who can assess your situation and provide the best solution. On the other hand, if you’re experiencing technical errors or slow server times, a specialist who is skilled in troubleshooting would be an ideal choice for the job.


The Juul customer service department provides resourceful solutions for issues they experience on the site while attempting to recover their accounts. Whether you cannot access your dashboard successfully or need assistance resetting your login credentials, professionals are on standby to help you. Contact a representative via phone about your situation or use the online help desk if you have questions or want to read about similar issues other customers have experienced.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover My Account Access with Juul?

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