Juul Phone Number

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  • Calls Juul's Customer Service department
  • The average hold time is 7m
  • Hours are Mon-Fri 9am-6pm EST
  • The best time to call is 9:30am
  • Popular issues for this call center: Recover Account, Problem With the Pods, Order Verification, Device Support, and Account Access.
  • Reach a live Juul agent: Press 4
  • What you hear when you call: Thank you for calling the Juul Care Team. All calls are recorded for training purposes. If you would like to learn more about our information collection and sharing practices, please visit juul.com/privacypolicy. If you are calling about PACT Act, please press 1. If you're calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press 2. If you are calling for troubleshooting support related to a device or Juul pod, please press 3. For all other inquiries, press 4.

Reasons customers like you called recently

I AM BE*NG CHEATED BY YOUR DELIVERY MAN AND BACKED UP BACK YOUR CALL CENTER REPS.. HE S...
I have been home all day everyday and have five dogs to notify me if someone knocks on...
Juul is gone for a reason! Puff Brand Bars are **x better. Try those
Pissed off. Got an email that the shipment is going out. Charged to a credit card that...
I can't change my delivery address because I live in Florida?
I would like to return a jewel product that was purchased, I have the receipt and the i...
I was in a store and you said that device and a * pack is ***. It keeps ringing up to a...
I forgot the code they gave me for my first order. Also charges me Shipping over $**.**
I have not received my order. I got an email saying a delivery attempt was made on Fri...
This order in question never arrived, we have door cameras & are positive it wasn’t sto...
Having problem charging my juul. Have let it charge overnight but it won't light up. I...
I returned a Jull device in a package sent by Jull to exchange under warranty. However...
Please call I am locked out of my account. I know I have the right PW...
My auto ship order of ********** was never delivered. It was ***.$ order. Please rectify.
I bought a starter kit and want my full refund.

Juul Customer Phone Number 855-509-5885 - Stats

Phone number to dial855-509-5885
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-6pm EST
Best time to dial9:30am
Average wait7 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication53%
Quality of help58%
Customer votes4,334
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Juul's Best Toll-Free/800 Customer Phone Number

This is Juul's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Juul agent. This phone number is Juul's Best Phone Number because 31,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-509-5885 include Recover Account, Problem With the Pods, Order Verification, Device Support, Account Access and other customer service issues. The Juul call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 9am-6pm EST according to customers. In total, Juul has 1 phone number. It's not always clear what is the best way to talk to Juul representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Juul - by phone or otherwise

While 855-509-5885 is Juul's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Juul please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Juul.

What is GetHuman's Relationship to Juul?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Juul. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Juul, including their website / help desk. Visit our Juul Customer Service page for more information.
Juul Customer Service

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