Updated

Juul Customer Service

Phone Number & Contact Info

Juul's Best Phone Number

855-509-5885
Toll-free·Calls Customer Service·Most popular Juul number
Q:

How do I talk to a live human at Juul?

A:Press 4
Q:

Does Juul offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Juul phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the Juul phone system greets you: Thank you for calling the Juul Care Team. All calls are recorded for training purposes. If you would like to learn more about our information collection and sharing practices, please visit juul.com/privacypolicy. If you are calling about PACT Act, please press 1. If you're calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press 2. If you are calling for troubleshooting support related to a device or Juul pod, please press 3. For all other inquiries, press 4.
Below are some clips we've found from Juul's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Jewel Care team. All calls are recorded for training purposes. If you would like to learn more about our information collection and sharing practices, please visit joule dot com forward slash privacy policy. If you are calling about PACT Act, please press one. If you are calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press two. If you are"
Excerpt from a call with Juul
Tuesday, February 27, 2024 8:26 PM

The first phone menu

"Thank you for calling the Jewel Care team. All calls are recorded for training purposes. If you would like to learn more about our information collection and sharing practices, please visit juul dot com forward slash privacy policy.
If you are calling about PACT Act, please press one.
If you are calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press two."
Excerpt from a call with Juul
Monday, May 20, 2024 10:37 PM

What are the hours and when should I call?

Juul operates the call center for this 855-509-5885 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 5,272 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Juul phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Juul staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Juul is Friday. The most busy day to call is Monday. Again, this is based on a sample of 5,272 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Juul

In summation, the best day to call Juul is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Juul staffs the call center well on Friday.

Why Customers Call Juul

If you have time to do a bit of reading before you call Juul, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information on the Juul website to initiate the account recovery process. Users need to enter details that match their profile creation process, validate their mobile numbers or email accounts, and may be required to provide proof of account ownership. Juul provides a step-by-step guide on their website to help users recover their accounts. Users can also contact customer service for assistance.

Can you return a broken Juul?

Juul devices and pods are really convenient but because they are pieces of technology, they can break from time to time. Here's what you need to know about getting a replacement pods or device.

What is the nicotine content in Juul pods?

The nicotine content in Juul pods is 5% or 3% by weight, which is equivalent to 59 mg/mL and 35 mg/mL respectively. Each Juul pod is designed to contain approximately 0.7 mL of e-liquid, thus the 5% pods contain about 41.3 mg of nicotine per pod, while the 3% pods hold about 24.5 mg of nicotine. It's important to note that nicotine is an addictive substance, and Juul products are intended for adult smokers only. The high nicotine content in Juul pods aims to satisfy the cravings of adult smokers transitioning from combustible cigarettes, providing a similar nicotine experience. Juul Labs also offers a lower strength option of 1.5% nicotine pods for individuals seeking to reduce their nicotine intake.

Top Juul customer service problems

Click the link above to get answers to just about any Juul customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Juul, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting auto-ship date change: "Can I make that earlier?"
- From a call lasting 11m 15s , May 29, 2024 7:02 PM
Pods leaking nicotine: "I've been getting the pods that leak out the nicotine when you take a drag."
- From a call lasting 13m 15s , Mar 10, 2024 5:54 PM
Shipping inquiry for North Carolina: "I'm wondering if they still ship to North Carolina."
- From a call lasting 15m 4s , Feb 27, 2024 8:26 PM

More Juul Customer Service Contacts

There are of course other ways to contact Juul customer service besides the phone. Below we list the best ones, by medium.

Juul Customer Help Desk / Web Support

juulvapor.com - Customer Service
Use this link to submit your request to them online
As a last, sometimes only, resort- Juul customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Juul's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Juul agent. This phone number is Juul's best phone number because 31,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-509-5885 include Recover Account, Problem With the Pods, Device Support, Account Access, Order Verification and other customer service issues. The Juul call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 9am-6pm ET according to customers. In total, Juul has 1 phone number. It's not always clear what is the best way to talk to Juul representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Juul. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Juul. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Juul Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated