Press 1 and then 0# to get to a jjill.com CREDIT CARD rep.
Does this phone number work 24/7?
No. Hours for this phone number are Mon-Sat 8am-9pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
How long will I have to wait to speak to J. Jill Credit Card Customer Service?
The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
This is the #2 most popular J. Jill phone number out of 2. Click above to go back to the main customer service number and other contact information, including J. Jill email addresses, twitter handles, and live chat options.
Calling this J. Jill number should go right to a real human being See details
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this J. Jill phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 and then 0# to get to a jjill.com CREDIT CARD rep.
Below are some clips we've found from J. Jill's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling J Jill credit card customer service.
To obtain information related to J Jill credit card account, such as a balance, payment information, or to change the address address on your credit card account, press one now.
To obtain catalog information about orders all thank you for calling our J Jill customer service system.
For quality purposes, this call may be monitored and or recorded.
Save time by checking your balance and making payments for free by visiting our website on the back of your card or listed on your statement.
And remember, making a payment is also free on easy pay, via postal mail or in our automated phone system.
Please say the primary account holder's sixteen digit number or enter it followed by pound.
Or say no problem."
Excerpt from a call with J. Jill
Monday, August 31, 2026 5:36 PM
What are the hours and when should I call?
J. Jill operates the call center for this 800-329-9713 phone number Mon-Sat 8am-9pm EST. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 117 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Jill phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Jill staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call J. Jill is Tuesday.The most busy day to call J. Jill is Wednesday. Again, this is based on a sample of 117 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call J. Jill is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that J. Jill staffs the call center well on Tuesday.
Why call this J. Jill number?
Below is a sample of recent calls to J. Jill, and their purpose. Are any of these similar to the reason you are trying to call?
Make a payment: I'm just surprised I still have a seventy one dollar balance.
Taken from a call on Monday, August 31, 2026 5:36 PM