Fido Customer Service

Phone Number & Contact Info

Fido's Best Phone Number

Toll-free·Calls Customer Service·Most popular Fido number

How do I talk to a live human at Fido?

A:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.

Does Fido offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Fido Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Press 1 at first prompt, then 0 at second prompt. Wait for prompts to complete. ·

Prepaid Customer Service

Toll-free · 24 hours, 7 days · Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative. ·

International Calls

Mon-Fri 8am-9pm EST · For calls originating in Canada ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fido phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Below are some clips we've found from Fido's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Hi there. Welcome to Fido. To become a new Fido customer, press one. If you're already a Fido customer, press two.
Is this the right number? We can't seem to find the phone number you entered.
Starting with your area code, we need you to enter your ten digit FIDO number."
Excerpt from a call with Fido
Friday, May 24, 2024 4:19 AM

The first phone menu

"Hi there. Welcome to Fido.
To become a new Fido customer, press one.
If you're already a Fido customer, press two."
Excerpt from a call with Fido
Friday, May 24, 2024 2:27 AM

What are the hours and when should I call?

Fido operates the call center for this 888-481-3436 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 486 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fido phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fido staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fido is Sunday. The most busy day to call is Friday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 486 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Fido

In summation, the best day to call Fido is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fido staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Fido

If you have time to do a bit of reading before you call Fido, we recommend you read over some of our problem-specific articles.

What is Fido's coverage area?

Fido's coverage area is extensive and covers a vast majority of Canada. With a strong and reliable network, Fido reaches over 97% of the Canadian population, ensuring widespread coverage across urban areas, rural regions, and major highways. Whether you are in a bustling city or exploring the great outdoors, Fido strives to keep you connected. Their network employs advanced technology and infrastructure, ensuring excellent voice quality and high-speed data services. Fido also offers roaming services, allowing you to stay connected when traveling outside their coverage area. With Fido, you can count on extensive coverage and reliable service wherever you go within Canada.

What is Fido's cancellation policy?

Fido's cancellation policy allows customers to cancel their services at any time. No specific penalties or fees are imposed for cancellation, giving users the freedom to make changes as needed. However, customers with an existing contract may be subject to Early Cancellation Fees (ECFs) if they choose to terminate their agreement before it expires. The ECF amount varies depending on the remaining duration of the contract. It is important for customers to carefully review their contract and assess if cancelling is the right decision for their specific situation. Fido aims to make the cancellation process as smooth as possible, offering assistance and guidance to ensure a hassle-free experience for its users.

What are Fido's data packages and rates?

Fido offers flexible and affordable data packages to meet the diverse needs of our customers. We have a range of plans that cater to light, moderate, and heavy data users. Our packages provide various data allotments, allowing customers to select the one that best suits their usage patterns. Whether it's browsing the internet, streaming videos, or using social media, Fido has a plan for everyone. Our rates are competitive and designed to provide value for money. Customers can choose between prepaid and postpaid options based on their preference and budget. For detailed information on our data packages and rates, please visit our website or contact our customer service representatives who will be happy to assist you.

Top Fido customer service problems

Click the link above to get answers to just about any Fido customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fido, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about mistaken identity: "They think we owe them money but we've never even borrowed any money from this app or company."
- From a call lasting 7m 35s , Jun 5, 2024 6:58 PM
Phone activation assistance: "I had to reset my phone and now my eSIM is not activated."
- From a call lasting 15m 21s , May 25, 2024 9:22 PM
Requesting new SIM card: "I've misplaced my iPhone thirteen phone and need a new SIM card sent to my home address."
- From a call lasting 3m 33s , May 25, 2024 1:47 PM
Request new eSIM activation: "I had to reset my phone and I need a new eSIM to reactivate it."
- From a call lasting 37m 25s , May 24, 2024 1:14 PM
Technical support for WhatsApp: "When I call somebody, it works. But when they call me, WhatsApp, it's not working."
- From a call lasting 52m 49s , Mar 15, 2024 3:36 PM
Phone call connection issues: "I'm in the US right now, and I can't make a call direct to somebody in the US."
- From a call lasting 18m 22s , Mar 15, 2024 3:11 PM
Billing inquiry: "My contract was always fifty eight dollars and never was sixty nine. I don't remember the credit."
- From a call lasting 35m 33s , Mar 4, 2024 6:59 PM

More Fido Customer Service Contacts

There are of course other ways to contact Fido customer service besides the phone. Below we list the best ones, by medium.

Fido Customer Service Live Chat

fido.ca - Customer Service
Click on "My Account" and login for chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fido provides this option.

Fido Customer Help Desk / Web Support

fido.ca - Customer Service
Online customer service support
As a last, sometimes only, resort- Fido customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fido's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fido agent. This phone number is Fido's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-481-3436 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Fido first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Fido has 4 phone numbers. It's not always clear what is the best way to talk to Fido representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fido. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fido. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Fido Customer Service

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