Fido Customer Service

Phone Number & Contact Information

888-481-3436
Toll-free·Calls Customer Service·Most popular Fido number
Q:How do I get a live human at Fido?
A:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Q:Does Fido offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 9 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

More Fido Customer Phone Numbers

888-945-3436 - Technical Support
Toll-free · Press 1 at first prompt, then 0 at second prompt. Wait for prompts to complete. ·
888-945-3436 - Prepaid Customer Service
Toll-free · Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative. ·
514-933-3436 - International Calls
For calls originating in Canada ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Fido phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Below are some clips we've found from Fido's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi there. Welcome to Fido. We're currently experiencing longer than expected wait times, and we apologize for the delay. We are working hard to answer every call and appreciate your patience and loyalty. We promise to get to you as soon as possible. To become a new Fido customer, press one.
If you're already a Fido customer, press two.
We need you to enter your ten digit FIDO number."
Excerpt from a call with Fido
Saturday, April 6, 2024 1:04 AM
The first phone menu
"Hi there. Welcome to Fido.
To become a new Fido customer, press one.
If you're already a Fido customer, press two."
Excerpt from a call with Fido
Friday, April 5, 2024 6:49 PM

What are the hours and when should I call?

Fido operates the call center for this 888-481-3436 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 342 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fido phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fido staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fido is Sunday. The most busy day to call is Monday, which averages 156% more phone calls by comparison. Again, this is based on a sample of 342 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Fido is Wednesday.

Why call this Fido number?

Below is a sample of recent calls to Fido, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support for WhatsApp: "When I call somebody, it works. But when they call me, WhatsApp, it's not working."
- From a call lasting 52m 49s , Mar 15, 2024 3:36 PM
Phone call connection issues: "I'm in the US right now, and I can't make a call direct to somebody in the US."
- From a call lasting 18m 22s , Mar 15, 2024 3:11 PM
Billing inquiry: "My contract was always fifty eight dollars and never was sixty nine. I don't remember the credit."
- From a call lasting 35m 33s , Mar 4, 2024 6:59 PM

More Ways to Contact Fido Customer Service

There are of course other ways to contact Fido customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fido provides this option.
Fido's website
As a last, sometimes only, resort- Fido customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fido's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fido agent. This phone number is Fido's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-481-3436 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Fido first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Fido has 4 phone numbers. It's not always clear what is the best way to talk to Fido representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fido. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fido. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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