A:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.Our free phone can also navigate phone menus to get a live human at Fido for you.
Q:
Does Fido offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 54 seconds.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 at first prompt, then 0 at second prompt. Wait for prompts to complete. · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fido below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fido phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Below are some clips we've found from Fido's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi there. Welcome to Fido.
To become a new FIDOCUS If you're already a Fido customer, press two.
To be we need you to enter your ten digit FIDO number."
Excerpt from a call with Fido
Saturday, September 21, 2024 5:14 PM
The first phone menu
"Hi there. Welcome to Fido.
To become a new Fido customer, press one.
If you're already a Fido customer, press two."
Excerpt from a call with Fido
Friday, May 24, 2024 2:27 AM
What are the hours and when should I call?
Fido operates the call center for this 888-481-3436 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,659 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fido call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fido phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fido staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fido is Sunday.The most busy day to call is Monday, which averages 104% more phone calls by comparison.Again, this is based on a sample of 2,659 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 1223% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Fido is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fido staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Fido
If you have time to do a bit of reading before you call Fido, we recommend you read over some of our problem-specific articles.
Fido's coverage area is extensive and covers a vast majority of Canada. With a strong and reliable network, Fido reaches over 97% of the Canadian population, ensuring widespread coverage across urban areas, rural regions, and major highways. Whether you are in a bustling city or exploring the great outdoors, Fido strives to keep you connected. Their network employs advanced technology and infrastructure, ensuring excellent voice quality and high-speed data services. Fido also offers roaming services, allowing you to stay connected when traveling outside their coverage area. With Fido, you can count on extensive coverage and reliable service wherever you go within Canada.
Fido's cancellation policy allows customers to cancel their services at any time. No specific penalties or fees are imposed for cancellation, giving users the freedom to make changes as needed. However, customers with an existing contract may be subject to Early Cancellation Fees (ECFs) if they choose to terminate their agreement before it expires. The ECF amount varies depending on the remaining duration of the contract. It is important for customers to carefully review their contract and assess if cancelling is the right decision for their specific situation. Fido aims to make the cancellation process as smooth as possible, offering assistance and guidance to ensure a hassle-free experience for its users.
Fido offers flexible and affordable data packages to meet the diverse needs of our customers. We have a range of plans that cater to light, moderate, and heavy data users. Our packages provide various data allotments, allowing customers to select the one that best suits their usage patterns. Whether it's browsing the internet, streaming videos, or using social media, Fido has a plan for everyone. Our rates are competitive and designed to provide value for money. Customers can choose between prepaid and postpaid options based on their preference and budget. For detailed information on our data packages and rates, please visit our website or contact our customer service representatives who will be happy to assist you.
Click the link above to get answers to just about any Fido customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fido, and their purpose. Are any of these similar to the reason you are trying to call?
Terminate service: "I'm calling because I need to terminate my service."
- From a call lasting 4m 28s , Dec 1, 2024 1:09 AM
Information about why customers call Fido is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fido provides this option.
As a last, sometimes only, resort- Fido customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fido's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fido agent. This phone number is Fido's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-481-3436 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Fido first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Fido has 4 phone numbers. It's not always clear what is the best way to talk to Fido representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fido. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fido. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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