A:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Fido Prepaid Customer Service?
A:The average hold time is 9 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #3 most popular Fido phone number out of 4. Click above to go back to the main customer service number and other contact information, including Fido email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative. ·
Mon-Fri 8am-9pm EST · For calls originating in Canada ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fido phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Below are some clips we've found from Fido's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi there. Welcome to Fido.
Continue. You are about to interact with our new conversational virtual assistant.
Many of our support options are available for self serve, But if our virtual assistant can't address your inquiry, we will help you schedule a flexible callback from a specialist."
Excerpt from a call with Fido
Saturday, July 19, 2025 3:00 PM
They may ask your reason for calling (instead of a menu)
"Hi there. Welcome to Fido.
Continue.
You are please tell me a little more about why you're calling."
Excerpt from a call with Fido
Monday, September 1, 2025 12:21 PM
What are the hours and when should I call?
Fido operates the call center for this 888-945-3436 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fido phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fido staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fido is Friday.The most busy day to call Fido is Thursday. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Fido is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fido staffs the call center well on Friday.
Why call this Fido number?
Below is a sample of recent calls to Fido, and their purpose. Are any of these similar to the reason you are trying to call?
Payment arrangement request: Set up the payment arrangement.
Taken from a call on Friday, August 29, 2025 1:40 PM