Direct Line Insurance Customer Service

Phone Number & Contact Info

Direct Line Insurance's Best Phone Number

0845 2468822
Calls Customer Service·Most popular Direct Line Insurance number
Q:

How do I talk to a live human at Direct Line Insurance?

A:Press 1, then 1
Q:

Does Direct Line Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm EST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Direct Line Insurance Customer Phone Numbers

Customer Service

0845 2468702
Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm EST · Press 1, then 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Direct Line Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1

What are the hours and when should I call?

Direct Line Insurance operates the call center for this 0845 2468822 phone number Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Direct Line Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Direct Line Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Direct Line Insurance is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Direct Line Insurance

In summation, the best day to call Direct Line Insurance is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Direct Line Insurance number, but it is also the day with the shortest hold times.

More Direct Line Insurance Customer Service Contacts

There are of course other ways to contact Direct Line Insurance customer service besides the phone. Below we list the best ones, by medium.

Direct Line Insurance Customer Help Desk / Web Support

directline.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Direct Line Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Direct Line Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Line Insurance agent. This phone number is Direct Line Insurance's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 2468822 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Direct Line Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Direct Line Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Direct Line Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Direct Line Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Direct Line Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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