Direct Line Insurance Customer Service

Phone Number & Getting a Rep

Direct Line Insurance Customer Service number

0845 2468702
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Direct Line Insurance number?

A:Press 1, then 1
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Direct Line Insurance Customer Service?

A:The average hold time is 49 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All Direct Line Insurance customer service contact information

This is the #2 most popular Direct Line Insurance phone number out of 2. Click above to go back to the main customer service number and other contact information, including Direct Line Insurance email addresses, twitter handles, and live chat options.

More Direct Line Insurance Customer Phone Numbers

Customer Service

0845 2468822
Main phone number · Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm EST · Press 1, then 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Direct Line Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1

What are the hours and when should I call?

Direct Line Insurance operates the call center for this 0845 2468702 phone number Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Direct Line Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Direct Line Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Direct Line Insurance is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Direct Line Insurance is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Direct Line Insurance number, but it is also the day with the shortest hold times.
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