Digital River Customer Service

Phone Number & Contact Info

Digital River's Best Phone Number

Calls Customer Service·Most popular Digital River number

How do I talk to a live human at Digital River?

A:Calling this Digital River number should go right to a real human being

Does Digital River offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Digital River phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Digital River number should go right to a real human being
In fact, much of this information on this page is superfluous because this Digital River phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Digital River operates the call center for this 952-253-1234 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 304 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Digital River phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Digital River staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Digital River is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 304 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Digital River

In summation, the best day to call Digital River is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Digital River number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Digital River

If you have time to do a bit of reading before you call Digital River, we recommend you read over some of our problem-specific articles.

Does Digital River provide digital downloads?

Yes, Digital River provides digital downloads. As a leading global e-commerce platform, Digital River offers a wide range of services to support online businesses, including digital download capabilities. With its robust infrastructure and expertise in digital commerce, Digital River enables businesses to securely sell and distribute digital products to customers worldwide. Whether it's software, games, e-books, or other digital assets, Digital River's platform facilitates seamless and secure digital content delivery. By leveraging their extensive payment, fraud management, and content delivery network capabilities, Digital River helps businesses drive revenue and enhance customer experiences by efficiently delivering digital downloads to end-users across various devices and platforms.

How Do I Cancel an Order with Digital River?

If you have changed your mind about an order you made on Digital River, you can cancel it at any time with these helpful tips.

What is Digital River's return policy?

Digital River's return policy allows customers to return eligible software or digital products for a refund within a specified period. The duration of the return window may vary depending on the product and the specific terms outlined by the product vendor. To initiate a return, customers can typically access their order history on the Digital River website, locate the specific purchase, and follow the provided instructions for returns. It is important for customers to carefully review the terms and conditions of each product before making a purchase to understand any limitations or exclusions that may apply. Digital River aims to ensure customer satisfaction, and their return policy is designed to provide a convenient process for customers seeking refunds on eligible digital purchases.

Top Digital River customer service problems

Click the link above to get answers to just about any Digital River customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Digital River's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Digital River agent. This phone number is Digital River's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 952-253-1234 include Refund a Charge, Account Access, Missing Order, Cancel Subscription, Update Account Info and other customer service issues. Rather than trying to call Digital River first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Digital River has 1 phone number. It's not always clear what is the best way to talk to Digital River representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Digital River. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Digital River. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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