A:Not at this number; hours here are Mon-Sun 5am-8pm PST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 for help with Rewards Cards · Please hold while we transfer you to the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Starbucks below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Starbucks phone number to document the phone system.
Here is how our research team describes the way the Starbucks phone system greets you: Starbucks card or rewards program, press 1. Feedback or questions about a store, products, or the company, press 2. Support with a Starbucks Odyssey experience, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Below are some clips we've found from Starbucks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Starbucks Coffee Company.
To continue in English, press one.
For your current Starbucks card balance, stars earned, recent transactions, and more, press one."
Excerpt from a call with Starbucks
Sunday, January 21, 2024 6:17 PM
They may need the phone number on your account
"Thank you for calling Starbucks Coffee Company.
To continue in English, press one.
If you're calling for assistance with Triple Star Days, it's not too late to receive your stars.
Log in to your account and activate today to receive your bonus stars for any purchases made today.
If you would like to receive a text message with more details on activating these offers, press three now."
Excerpt from a call with Starbucks
Tuesday, January 16, 2024 1:36 PM
They may ask you to enter information with the dial pad
"Thank you for calling Starbucks Coffee Company. To continue in English, press one.
If you are calling about a Starbucks card balance or are a Starbucks rewards member calling to take action in your Starbucks account, such as adding and removing Starbucks cards, transferring Starbucks card balances, and general account management, Please visit app dot starbucks dot com or press three now and we'll text you a link.
Standard data and message rates may apply. Otherwise, please stay on the line.
Please enter your sixteen digit Starbucks card number or account ID."
Excerpt from a call with Starbucks
Friday, October 4, 2024 11:04 AM
What are the hours and when should I call?
Starbucks operates the call center for this 800-782-7282 phone number Mon-Sun 5am-8pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 953 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Starbucks call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Starbucks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Starbucks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Starbucks is Sunday.The most busy day to call is Friday, which averages 26% more phone calls by comparison.Again, this is based on a sample of 953 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
When you call Starbucks' Customer Service phone number with a customer problem, you're greeted by an automated message system with language options for English, French, and Spanish, in that order. If you don't select an option, the message system continues in English. You're presented with the following options: press one for your current Starbucks card balance, stars earned, recent transactions, and more; press two if you have questions or would like to provide feedback on one of their stores, products, or the company as a whole; press three for support with the Starbucks Odyssey experience. This phone menu will repeat for three cycles; if you do not select one of the three options, the call will be terminated.
If you select the first option, you're taken to an additional message system which first directs you to their website. For additional accessibility, callers can press three to receive a link to the Starbucks website. You're then asked to enter your sixteen-digit Starbucks card number to take action on your account. If you don't have that information and instead would like to speak to a representative, you can press the pound key. This is an additional accessibility measure which I appreciated.
If you select the second option, an automated message system again offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative. This is the option I went forward with, as I had questions about one of their products. The representative I spoke to was friendly and helpful, and similar to the automated message system, mentioned the Starbucks website. I imagine this is expected of all representatives, as the company's website does have a wealth of information. Overall, my experience with the representative was straightforward and positive.
If you select the third option from the main phone menu, you receive the same recording as option two: the automated message system offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative.
Overall, I would say their website is a great option if for whatever reason you're not able to get through to a representative, especially considering there's a customer service chat feature. For those who prefer to call, however, reaching a rep seems to be an overall straightforward, no-fuss process. I would particularly suggest the website over calling if you're looking to access your current Starbucks card balance, stars earned, recent transactions, and so forth. Entering your card number over the phone can be tedious, and it's easy to make mistakes.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Starbucks
If you have time to do a bit of reading before you call Starbucks, we recommend you read over some of our problem-specific articles.
A Starbucks store refers to a retail location that is owned and operated directly by Starbucks. These stores adhere to strict company standards, ensuring consistent quality and service across all aspects of the experience. They feature a full range of Starbucks products, including seasonal offerings, and employ Starbucks-trained baristas who are experts in crafting the perfect beverage.
On the other hand, a licensed Starbucks location is typically found within another establishment, such as a grocery store, college campus, or airport. These locations are not operated by Starbucks but instead have a licensing agreement with the brand, allowing them to sell Starbucks products. While licensed locations aim to maintain Starbucks quality, their offerings may be more limited, and their staff may not receive the same level of training as Starbucks store baristas.
Ultimately, the difference lies in ownership and operational control, with Starbucks stores offering the most comprehensive and authentic Starbucks experience.
The Starbucks Rewards program is a loyalty program offered by Starbucks to its customers. It allows customers to earn Stars on their purchases, which can be redeemed for various rewards and benefits. When customers sign up for the program, they receive a digital Starbucks Rewards card, which they can use to earn Stars at participating stores. Every dollar spent using the card earns 2 Stars, and customers can also earn bonus Stars through personalized offers and promotions. These Stars can be redeemed for free food and drinks, as well as other exclusive benefits like free refills and birthday rewards. Additionally, members enjoy other perks such as ordering ahead with the mobile app and free in-store Wi-Fi access. The program has different membership levels - Welcome, Green, and Gold - that offer increasing benefits based on the number of Stars earned, ultimately enhancing the Starbucks experience for loyal customers.
There are three main scenarios in which you will need to recover your Starbucks account. The first is when you forget your password, the second is when you forget your username and the third is when your account is hacked. You can easily recover your Starbucks account online.
Click the link above to get answers to just about any Starbucks customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Starbucks, and their purpose. Are any of these similar to the reason you are trying to call?
Missing stars inquiry: "But the thing is, I was saving my stars, and then and then the star disappeared."
- From a call lasting 25m 3s , Nov 8, 2024 8:15 PM
Request for incident footage: "I was wondering if I could get the footage of that."
- From a call lasting 4m 21s , Oct 19, 2024 3:46 PM
Order issue in France: "I ordered two cakes with my drinks, and they forgot to give it to me."
- From a call lasting 13m 11s , Oct 15, 2024 3:26 PM
Double charge inquiry: "I think I was charged twice for a drink this morning."
- From a call lasting 9m 27s , Oct 11, 2024 9:12 PM
Information about why customers call Starbucks is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Starbucks provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Starbucks will reply our your email.
Starbucks Customer Service on X (formerly Twitter)
Starbucks, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Starbucks Customer Service on Facebook / Messenger
Some customer service teams, like that of Starbucks, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Starbucks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Starbucks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Starbucks agent. This phone number is Starbucks's best phone number because 26,994 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-7282 include Store Feedback, Overcharge on Account, Update Account Info, Points Not Adding, Points Redemption and other customer service issues. The Starbucks call center that you call into has employees from New Mexico and is open Mon-Sun 5am-8pm PT according to customers. In total, Starbucks has 2 phone numbers. It's not always clear what is the best way to talk to Starbucks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Starbucks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Starbucks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
