Digital River Customer Service Issues

I recently saw a charge on my Chase bank account for $31.60 from DRI Advanced System Repair. I am unsure why this charge is there, as I have never heard of this company before. I want to cancel and unsubscribe from whatever this is, as I did not knowingly subscribe to anything. It's worth mentioning that I used my credit card, not my debit card for this. Thank you for your assistance.

Good morning, I am Dr. John Roger B. Liquete, a general surgeon from the Philippines. I purchased a 2-year Kaspersky Internet Security Program with the Kaspersky Order Reference No. [redacted]0. I still had approximately [redacted] days left on my subscription. Recently, while watching a YouTube movie "Meteor Part 1," and just before viewing "Meteor Part 2," I decided to log out and sleep. The following day, my laptop screen only displayed "Acer" and an arrow, indicating a virus had infected it. After taking it for repairs, the technician reformatted my laptop, erasing all files, including the Kaspersky program and other important documents. I kindly request to have my Kaspersky Internet Security Program, with around [redacted] days remaining, restored on my laptop after the repair and reformatting. Thank you for your consideration and prompt assistance.

Good afternoon, I am reaching out for assistance regarding recurring charges made from my Amex card or PayPal account that I am unsure of. Despite attempting to contact your customer service, my emails have recently been blocked. I would like to request the cancellation of the service and the removal of my information from your database, as I do not use nor have any interest in the product you are providing. I am currently in the process of canceling all my credit cards and PayPal account due to the unauthorized charges. Unfortunately, I do not have an order number or invoice to provide as you have not issued any. If needed, you may find relevant details in an old email under the address [redacted], which is no longer active for the past five years. Your urgent attention to this matter is greatly appreciated as it is causing me significant stress and depression. Thank you.

I am nearing the end of a 30-day free trial with AVG, which seemed promising. After providing my email and PayPal information and downloading the antivirus, the initial issues seemed to be resolved. However, numerous pop-ups started appearing, prompting actions from me. Despite not receiving any emails from AVG, PayPal, or Digital River Ireland, I was taken aback to see £35.88 withdrawn without my consent from my PayPal account by Digital River. The invoice ID for this transaction is 6107fdOd - 82a1-4d36-9[redacted]f2294cff. I did not authorize this payment or receive any notification about it. I request an immediate refund as I have blocked further payments and wish to end any association with AVG and Digital River Ireland. Kindly provide a prompt response to this matter. Lynn B.

I need help canceling my Kaspersky subscription. My Kaspersky order reference number is [redacted]0. It seems like my account might be fake because Kaspersky is claiming that I don't have a support subscription through their service. I received the following email: Subject: Kaspersky Order Confirmation Date: Feb 3, [redacted], 6:38 PM From: [redacted] Dear Ronald Knafels, Thank you for your order from Kaspersky. Your Kaspersky order reference number is [redacted]0. Please refer to this number for any future communication with our customer service. For payment details, please check the separate email sent simultaneously. The attached PDF contains your order confirmation with an electronic signature for authenticity. For technical support, contact Kaspersky directly. For customer service inquiries, visit the provided links. Sincerely, The Digital River Inc. Team

On June 24, [redacted], while exploring my family tree, I accidentally signed up for a three-month trial on Digital River and was charged $[redacted].95, which I promptly cancelled without a refund. Surprisingly, charges of $49.99 on September 15, [redacted], and $53.99 on September 20, [redacted] appeared on my PayPal account. Despite cancelling in June [redacted] and not authorizing further withdrawals, Digital River continued to charge me. After contacting PayPal, they stopped additional withdrawals but did not resolve the issue of unauthorized charges. I have not visited the Digital River site since June 24, [redacted], and simply seek a refund of the money withdrawn. Sincerely, Dorothy.

Good evening/morning, I have been communicating with Vanessa from the social media team regarding a £14.99 payment deducted from my PayPal account today. Although I might have made this purchase before, I no longer possess the product, do not need it, and certainly do not remember subscribing to any lifetime auto-renewal! I am displeased with this deduction and, as evident from the screenshot of my conversation, have been instructed to reach out via this email address. I would appreciate your guidance, please. Best, Andy

I need to update the address on my invoice but can't access my Digital River account because the person who made the purchase no longer works for our company, and their email is inaccessible. The website prompts for a password I don't have or an order number that triggers an email to the former employee. I simply need to change the registered email to [redacted] The current email address on file is [redacted] It's been challenging to get assistance from Digital River's customer support.

For the past two and a half months, I have been attempting to contact your customer service team from Ireland. I have spent a significant amount of money on phone credit trying to reach out, but each time I call I am either disconnected or provided with incorrect numbers that do not even exist. The phone I purchased is not functioning properly - video calls and speaker calls do not work, the connection drops frequently, the camera is blurry, calls and messages are delayed, Bluetooth devices do not connect, and most concerning, the phone overheats and caused burns. Due to these issues, I am considering legal action as I no longer see a resolution through your company. My warranty still has [redacted] days remaining. I would appreciate it if someone could address these problems promptly.

I noticed unauthorized charges on our PayPal account from Digital River, specifically to [redacted] On the 10th of January [redacted], £[redacted].95 was deducted, followed by £[redacted].42 on the 2nd of February [redacted]. These charges appear to be related to a Logitech order with the reference number DRI*Logitech Order 4b5ff095-fea1-41cf-a74d-b67f1938f16c for £[redacted].95. Despite my efforts to resolve this with Logitech, they could not locate any record of our transaction or delivery. PayPal redirected me to Digital River, but without an order number or credit card payment, I am unable to communicate with them effectively. The situation has left us with a total of £[redacted].37 being held with no explanation. I am urgently requesting contact from Digital River to address and rectify this matter promptly. Unfortunately, I am unable to provide our PayPal transaction receipts here for reference.

I received two emails on July 1st, the first one claimed my non-existent Kaspersky Total Security software was up for renewal, and the second email stated that GBP49.99 has been charged to my Barclay's Visa credit card. I did not authorize Kaspersky or Digital River to charge my card without my consent via email or phone call. I would like to cancel this unauthorized "renewal" within the 30-day cool-off period and receive a refund if the charge has been processed on my credit card. Thank you for your prompt response. - David T.

Dear Digital River Customer Service, I have repeatedly provided all relevant information in my attempts to resolve the issue of an unidentified charge. Despite my efforts, I have not received clarification on the matter. Name: Tracey A. Webster Phone: +[redacted]0 Emails: [redacted], [redacted], [redacted] Order Number: UNKNOWN Date of Charge: 19th May [redacted] Amount: $94.99 AUD Product Ordered: Not applicable Description on Credit Card Statement: Digital River Minnesota It is crucial that this issue be escalated promptly, as previously advised by Digital River to dispute the charge with my bank or credit card provider. Despite being labeled as a valid recurring charge, no details regarding the product in question have been provided. Your immediate attention to this matter is greatly appreciated.

Subject: Refund Request Dear Sir/Madam, I am writing to address my complaint regarding the unauthorized charge of €19.99 for PC PROTEC, which has not yet expired. I am the one who decides to renew my subscription, not you. Therefore, I kindly request a refund for the amount owed to me. I await a favorable response from you. Please accept, dear Sir/Madam, the expression of my distinguished feelings.

Please find below the details of the payment transaction: Transaction ID OGA789103H956322Y, Amount: Euro 78.35 = £64.99, Payee: DRI Ltd, Contact number: [redacted], Email: [redacted] Upon reviewing your account, I've noted that Case ID: PP-R-FIT-********* has been denied and closed. The seller was informed of this decision on November 21, [redacted], via email. The funds should now be available in their account, allowing them to process a refund to you for the amount of 64.99GBP. I recommend reaching out to the merchant directly to request the refund since the case has already been resolved. The message above is from PayPal instructing the merchant to issue the refund. Thank you.

On January 14th, I noticed an unauthorized charge on my credit card for a Kaspersky renewal processed by Digital River's automatic renewal. I am seeking a refund for this charge. I attempted to request a refund through the online system, but I encountered significant complexity and confusion. Some pages were inaccessible, with a message claiming that I had too many cookies, which seems unusual in my 30 years of online experience. I contacted Technical Support, but they directed me back to the 'Manage my account' section, where I was unable to move forward with my refund claim. Whenever I completed my details and attempted to proceed, the box would go blank or the 'next' button wouldn't work. When I initially signed up with Kaspersky through Digital River, I used the email address [redacted] for correspondence. My current email address is provided below. Thank you. Peter M.

My father, Gerardus Cornelis Kluck, has order number [redacted]. He is now residing in a nursing home, and as his daughter with Enduring Power of Attorney, I am handling his affairs. After finding the invoice dated 06/11/[redacted], I would like to cancel the order since he no longer has access to a computer or phone. Unfortunately, I couldn't log in using the order number because I don't have the password, and the email addresses and credit card information associated with the account are not working. Your assistance in this matter would be greatly appreciated.

Bonjour, Je souhaite résilier mon abonnement depuis le mois d'août. J'ai eu du mal à trouver les informations en ligne et j'ai rempli un formulaire de résiliation en août. Cependant, en septembre, j'ai reçu une facture et je viens de réaliser que l'abonnement est toujours actif. Je demande l'annulation immédiate de mon abonnement suite à cet e-mail, sans aucun prélèvement ultérieur. Merci de prendre les mesures nécessaires. Numéro de commande : [redacted]00. Le paiement a été effectué avec ma carte bleue. Merci d'agir rapidement, sinon je devrai déposer une plainte et bloquer les prélèvements. Cordialement, Giorgia B.

I noticed some unfamiliar service providers listed under the digitalized card section in my internet banking account. One of them is Digital River Inc. I suspect that someone I know may have accessed my card details without authorization. I am curious about the name linked to my card on this service. The card in question is a MasterCard ending in [redacted], and it belongs to Robert-Henrik Kerbo. If you are unable to disclose this information to me, can it be shared with the local authorities? I am considering involving them in this matter.

Dear Digital Rivers, I recently contacted your team in the USA regarding a billing issue. Last year, I received two bills despite already having an activation code valid until the end of [redacted]. This year, I was charged Euro 64.99 again. I spoke with a USA representative and we agreed that my subscription would be cancelled, and I would receive a refund. However, I continue to receive daily reminders to activate my code, which I do not intend to do. Please assist in resolving this problem. You can reach me via email provided below. I would appreciate a call from someone who can effectively resolve this matter rather than just stating it is resolved. Thank you.