DTE Energy Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at DTE Energy?
Q:
Does DTE Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 8am-2pm EST. The least busy day is Saturday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DTE Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DTE Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator".
Below are some clips we've found from DTE Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to DTE. If you're service has been interrupted or your call is an emergency, please remain on the line for further instructions.
If you're calling for other business matters, you can reach us Monday through Friday, eight AM to five PM.
Press one to report a gas leak, Press two to report a wired down or electrical problem."
Excerpt from a call with DTE Energy
Wednesday, May 29, 2024 2:31 AM
The first phone menu
"Welcome to DTE.
Okay. Then let's continue.
Avoid the wait. Visit DTE Energy dot com for all your needs.
Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly.
Our representatives are available to chat, and assist you online.
Visit DTE Energy dot com or download our DTE mobile app.
Main menu.
I didn't understand that.
Or for something else, press five.
To report a gas leak or problem, press one or say gas leak.
To report a wire down or electric problem or to check an outage status, press two or say electric."
Excerpt from a call with DTE Energy
Friday, May 31, 2024 8:02 PM
What are the hours and when should I call?
DTE Energy operates the call center for this 800-477-4747 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 150 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DTE Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DTE Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DTE Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DTE Energy is Saturday. The most busy day to call is Thursday, which averages 245% more phone calls by comparison. Again, this is based on a sample of 150 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call DTE Energy
In summation, the best day to call DTE Energy is Wednesday.
Why Customers Call DTE Energy
If you have time to do a bit of reading before you call DTE Energy, we recommend you read over some of our problem-specific articles.
How Do I Switch Ownership of a DTE Energy Account?
This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the Detroit area. Detailed instructions are provided for changing the account ownership yourself if your landlord has not signed up for DTE Energy's Automatic Transfer of Service.
What Do I Do If There's an Overcharge on My DTE Energy Account?
The BudgetWise Billing program from DTE Energy calculates monthly payments based on the previous year's energy usage but adjusts quarterly. Overpayments are credited to your account. To pay your bill, log in to DTE Energy's website and select the right type of account. If you were overcharged, the amount will be credited to your next bill. If you have other billing concerns, file a complaint online.
Top DTE Energy customer service problems
Click the link above to get answers to just about any DTE Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DTE Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about new houses: "I live in Fraser on Fraser Drive and there are issues with the new houses built behind us."- From a call lasting 2m 30s , Jun 20, 2024 5:07 PM
Missed service appointment: "I have a no show. You guys are supposed to come out between eight and twelve."- From a call lasting 5m 35s , Jun 13, 2024 5:19 PM
Requesting new service connection: "I'm calling to see the steps I need to go through to get my power on so I can move in the house."- From a call lasting 12m 3s , Mar 15, 2024 7:27 PM
Requesting repair for gas stove: "Our gas stove oven part stopped working, burners are fine, need repair on Wednesday or Friday."- From a call lasting 6m 55s , Mar 12, 2024 6:19 PM
Seeking help with electrical issue: "I will get ahold of an electrician and have him come out because I'm really afraid that if because it's right inside the doorway, and corner and right as you walk in."- From a call lasting 6m 52s , Jan 11, 2024 7:59 PM
More DTE Energy Customer Service Contacts
There are of course other ways to contact DTE Energy customer service besides the phone. Below we list the best ones, by medium.
DTE Energy Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DTE Energy provides this option.
DTE Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- DTE Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DTE Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DTE Energy agent. This phone number is DTE Energy's best phone number because 20,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4747 include Setup Service, Service issue, Billing issue, Account issue, Cancel or change services and other customer service issues. The DTE Energy call center that you call into has employees from Michigan and is open Mon-Fri 8am-6pm, Sat 8am-2pm ET according to customers. In total, DTE Energy has 1 phone number. It's not always clear what is the best way to talk to DTE Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DTE Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DTE Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.