DTE Energy Customer Service

Phone Number & Contact Info

DTE Energy's Best Phone Number

Toll-free·Calls Customer Service·Most popular DTE Energy number

How do I talk to a live human at DTE Energy?

A:Say "Operator".

Does DTE Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 8am-2pm EST. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this DTE Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator".
Below are some clips we've found from DTE Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Okay. Then let's continue. Avoid the wait. Visit DTE Energy dot com for all your needs. Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly. Our representatives are available to chat and assist you online. Visit DTE Energy dot com or download our DTE mobile app. To report a wire down or electric problem, or to check an outage status, press two. Or say electric problem. For billing, payments, or shutoff information, press three. Or say billing, payments, or shutoff. To start, stop, or move service or for construction related matters, press four or say service. Or for something else, press five or say something else.
Welcome to DTE. Press one to report a gas leak.
Press two to report a wire down or electrical problem."
Excerpt from a call with DTE Energy
Monday, March 4, 2024 2:57 PM

What are the hours and when should I call?

DTE Energy operates the call center for this 800-477-4747 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DTE Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DTE Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call DTE Energy is Saturday. The most busy day to call is Monday, which averages 189% more phone calls by comparison. Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call DTE Energy

In summation, the best day to call DTE Energy is Friday.

Why Customers Call DTE Energy

If you have time to do a bit of reading before you call DTE Energy, we recommend you read over some of our problem-specific articles.

How Do I Switch Ownership of a DTE Energy Account?

This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the Detroit area. Detailed instructions are provided for changing the account ownership yourself if your landlord has not signed up for DTE Energy's Automatic Transfer of Service.

What Do I Do If There's an Overcharge on My DTE Energy Account?

The BudgetWise Billing program from DTE Energy calculates monthly payments based on the previous year's energy usage but adjusts quarterly. Overpayments are credited to your account. To pay your bill, log in to DTE Energy's website and select the right type of account. If you were overcharged, the amount will be credited to your next bill. If you have other billing concerns, file a complaint online.

How Do I Set Up Service with DTE Energy?

If you moved and need to setup service with DTE Energy, there are a couple of things that you should know before you start. We detail it below.

Top DTE Energy customer service problems

Click the link above to get answers to just about any DTE Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DTE Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new service connection: "I'm calling to see the steps I need to go through to get my power on so I can move in the house."
- From a call lasting 12m 3s , Mar 15, 2024 7:27 PM
Requesting repair for gas stove: "Our gas stove oven part stopped working, burners are fine, need repair on Wednesday or Friday."
- From a call lasting 6m 55s , Mar 12, 2024 6:19 PM
Seeking help with electrical issue: "I will get ahold of an electrician and have him come out because I'm really afraid that if because it's right inside the doorway, and corner and right as you walk in."
- From a call lasting 6m 52s , Jan 11, 2024 7:59 PM

More DTE Energy Customer Service Contacts

There are of course other ways to contact DTE Energy customer service besides the phone. Below we list the best ones, by medium.

DTE Energy Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DTE Energy provides this option.

DTE Energy Customer Help Desk / Web Support

www2.dteenergy.com - Customer Service
Online customer service support
As a last, sometimes only, resort- DTE Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is DTE Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DTE Energy agent. This phone number is DTE Energy's best phone number because 20,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4747 include Setup Service, Service issue, Billing issue, Account issue, Cancel or change services and other customer service issues. The DTE Energy call center that you call into has employees from Michigan and is open Mon-Fri 8am-6pm, Sat 8am-2pm ET according to customers. In total, DTE Energy has 1 phone number. It's not always clear what is the best way to talk to DTE Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for DTE Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DTE Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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