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DTE Energy Customer FAQ

Top Answers & How-to Guides

What is DTE Energy's Phone Number?

The question we are asked most often is about how to talk to DTE Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Login Info for My DTE Energy Account?

If you created an account online with DTE Energy and forgot your login credentials, you can follow the steps above to retrieve...

How Do I Switch Ownership of a DTE Energy Account?

This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the...
Ask any question you have about DTE Energy customer service, get an answer now.

Recent DTE Energy Customer Questions

How late can I call and set up payment arrangements today

The customer service hours for DTE Energy are typically from 8 a.m. to 6 p.m., Monday through Friday. It's recommended to call during these hours if you wish to set up payment arrangements. However, please understand that actual operations might vary depending on certain circumstances or holidays. It's always a good idea to call as early as possible to assure you are able to speak with a representative.
Asked Apr 13, 2024 2:48 PM

Help me with my DTE Energy customer service issue

Account Management

How Do I Recover My Login Info for My DTE Energy Account?

If you created an account online with DTE Energy and forgot your login credentials, you can follow the steps above to retrieve...

How Do I Switch Ownership of a DTE Energy Account?

This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the...

How Do I Set Up Service with DTE Energy?

If you moved and need to setup service with DTE Energy, there are a couple of things that you should know before you start. We...

What Do I Do If There's an Overcharge on My DTE Energy Account?

The BudgetWise Billing program from DTE Energy calculates monthly payments based on the previous year's energy usage but...

How can I request a payment extension?

Customers seeking a payment extension with DTE Energy can typically manage this through their online account or customer...

How do I transfer my service to a new address?

Transferring service to a new address with DTE Energy involves identifying the type of service, visiting their website for...

Customer Service Inquiries

How do I report a power outage?

There are multiple ways for customers to report a power outage to DTE Energy. They can use the dedicated outage reporting...

What payment options do you offer?

DTE Energy offers multiple payment options, including online payments via their website with bank and credit or debit cards, a...

What is the average response time for customer inquiries?

DTE Energy aims to respond to customer inquiries within one to three business days, although this may extend during peak times....

Energy Efficiency Programs

What are the available energy-saving programs?

DTE Energy provides various programs to help customers save energy and reduce costs. These include rebates for energy-efficient...

Are there any rebates or incentives for energy-efficient upgrades?

DTE Energy provides various rebates and incentives to promote energy-efficient upgrades, such as high-efficiency appliances and...

How can I reduce my energy consumption?

To decrease energy usage and save on utility costs, enhance home insulation, update to Energy Star appliances, utilize...

What programs does DTE Energy offer for low-income customers?

DTE Energy offers various programs for low-income customers to manage energy costs. The Energy Assistance Program provides...

Safety and Maintenance

Can I schedule a maintenance appointment for my equipment?

DTE Energy does not manage equipment maintenance appointments, focusing instead on electric and gas services. Customers should...

What should I do if I experience a gas leak?

If a gas leak is suspected, prioritize safety by evacuating the area immediately and ensuring others do the same. Avoid using...
We look to the DTE Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DTE Energy issues reported to GetHuman
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