Citi - Thank You Rewards Customer Service

Phone Number & Contact Info

Citi - Thank You Rewards's Best Phone Number

866-422-0459
Toll-free·Calls Customer Service·Most popular Citi - Thank You Rewards number
Q:

How do I talk to a live human at Citi - Thank You Rewards?

A:Direct access to a human instead of the main 800-ThankYou line
Q:

Does Citi - Thank You Rewards offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Citi - Thank You Rewards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct access to a human instead of the main 800-ThankYou line
Below are some clips we've found from Citi - Thank You Rewards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hello, and please listen carefully carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older? Are you or is someone in your household fifty years of age or older? Thank you for calling. This is Jessica on a recorded line. Can you hear me okay?
Press one for yes.
If you or someone in your household is fifty years of age or older, Otherwise, press pound."
Excerpt from a call with Citi - Thank You Rewards
Tuesday, March 5, 2024 12:58 PM

What are the hours and when should I call?

Citi - Thank You Rewards operates the call center for this 866-422-0459 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi - Thank You Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi - Thank You Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citi - Thank You Rewards is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Citi - Thank You Rewards

In summation, the best day to call Citi - Thank You Rewards is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Citi - Thank You Rewards number, but it is also the day with the shortest hold times.

Why Customers Call Citi - Thank You Rewards

If you have time to do a bit of reading before you call Citi - Thank You Rewards, we recommend you read over some of our problem-specific articles.

Do my Thank You points expire?

No, your Thank You points do not expire as long as you have an active Citi credit card account enrolled in the Thank You Network. Your points will remain valid and can be redeemed for a range of rewards indefinitely. However, if your credit card account is closed or you voluntarily leave the Thank You Network, your points will expire after 90 days. It's important to note that if you have multiple credit card accounts with Citi, the points earned on each account are kept separate and will expire independently if the account is closed. To ensure your points are preserved, make sure to keep your Citi credit card account active and stay enrolled in the Thank You Network.

Can I transfer my Thank You points to another account?

Yes, you can transfer your Thank You points to another account. Citi's Thank You Network allows you to transfer points to eligible accounts, including those of friends or family members. This enables you to share the rewards and benefits of your accumulated points with loved ones. Transferring Thank You points is a convenient way to help others achieve their own redemption goals, whether it's for travel, merchandise, gift cards, or other rewards. Simply log in to your Thank You account and select the "Points Transfer" option to initiate the transfer process. Please note that certain terms and conditions may apply, such as minimum point requirements and restrictions on the number of transfers allowed.

Are there any fees associated with using Thank You points?

No, there are no fees associated with using Thank You points. As a member of the Citi - Thank You Network, you can earn points through various activities and transactions, such as making purchases with your Citi credit card, booking travel, or participating in promotional offers. Once you have accumulated enough points, you can redeem them for a wide range of rewards, including statement credits, gift cards, merchandise, or even transferring them to partner loyalty programs. The program is designed to provide benefits and rewards to Citi customers, without any additional fees or charges added for using Thank You points. It's a great way to make the most out of your banking relationship with Citi and enjoy the perks of being a member of the Thank You Network.

Top Citi - Thank You Rewards customer service problems

Click the link above to get answers to just about any Citi - Thank You Rewards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Citi - Thank You Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi - Thank You Rewards agent. This phone number is Citi - Thank You Rewards's best phone number because 390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-422-0459 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Citi - Thank You Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Citi - Thank You Rewards has 1 phone number. It's not always clear what is the best way to talk to Citi - Thank You Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Citi - Thank You Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi - Thank You Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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