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Citi - Thank You Rewards Customer FAQ

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What is Citi - Thank You Rewards's Phone Number?

The question we are asked most often is about how to talk to Citi - Thank You Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my Thank You points to another account?

Citi - Thank You Rewards permits point transfers mainly to authorized user accounts of friends or family, provided both account...
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Usage of Points

What can I use my Thank You points for?

Thank You points from the Citi - Thank You Rewards program can be utilized for various rewards such as travel bookings, gift...
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Are there any fees associated with using Thank You points?

Citi ThankYou Rewards generally do not impose fees for redeeming points, except in specific cases such as taxes on travel...
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What happens if I return a purchase I made with Thank You points?

When returning a purchase made with Thank You points, the retailer generally issues a refund that can impact your points...
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What types of charities can I donate Thank You points to?

Citi - Thank You Rewards provides a range of charities for users to donate their points, covering various causes such as...
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Point Management

Do my Thank You points expire?

Thank You points from Citi remain valid as long as the account is active, defined by earning or redeeming points at least once...
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Can I transfer my Thank You points to another account?

Citi - Thank You Rewards permits point transfers mainly to authorized user accounts of friends or family, provided both account...
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Are there any restrictions on earning or redeeming Thank You points?

Citi Thank You Rewards program does have restrictions on earning and redeeming points, which may vary based on the specific...
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Are there any limits on how many points I can transfer?

Citi - Thank You Rewards doesn't have an overall limit on point transfers, but partner programs may set their specific caps....
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Promotions and Offers

What are the different membership tiers on the Thank You Network?

The Thank You Rewards program has three membership tiers: basic, silver, and gold. Basic membership is for new members, while...
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Are there any special promotions or bonus opportunities for Thank You network members?

Citi - Thank You Rewards offers various promotions and bonuses for its members, including extra points for specific...
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How often do special promotions for Thank You points occur?

Promotions for Thank You points occur irregularly, often tied to specific seasons or events. Citi - Thank You Rewards announces...
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Earning Points

Can I earn points on purchases made with authorized users?

Purchases made by authorized users do earn points for the primary cardholder in Citi ThankYou Rewards. These points add to the...
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What are the best ways to accumulate Thank You points quickly?

To quickly gather Thank You points, using a Citi ThankYou credit card for specific categories, taking advantage of promotional...
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