How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Chime phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4 or 9, then follow prompts.
Here is how our research team describes the way the Chime phone system greets you: Thanks for calling Chime. If you have an account with Chime, press 1. If you are interested in joining Chime or want more info on products and services, press 2. If a Chime account was opened without your authorization, press 3. To report an unauthorized login or change to your account information, press 4. To verify a Chime member's bank account, press 5. For all other questions, press 9.
Below are some clips we've found from Chime's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Chime.
We're currently experiencing higher than normal wait times.
For faster service, please try the self-service features in our phone system or in the Chime app, or email us at support at Chime dot com.
We apologize for any inconvenience, and thank you for your patience.
If you have an account with Chime, press one.
If you are interested in joining Chime or want more info on product and services, press two."
Excerpt from a call with Chime
Wednesday, January 3, 2024 11:33 PM
They may need the phone number on your account
"Thanks for calling Chime.
If you had an account with Chime, press one.
If you are interested in joining Chime or want more info on product and services, press two.
To report fraudulent or unauthorized account activity, please enter the phone number associated with your account."
Excerpt from a call with Chime
Tuesday, April 9, 2024 6:51 PM
The first phone menu
"Thanks for calling Chime.
If you have an account with Chime, press one.
If you are interested in joining Chime or want more info on product and services, press two.
To report fraudulent or unauthorized account activity, press press three.
To verify a Chime member's bank account, press four.
For all other questions, press nine.
Press star to hear these options again."
Excerpt from a call with Chime
Friday, April 12, 2024 1:40 AM
After you press 1
"For all other questions, press nine.
Press star to hear these opt please enter the phone number associated with your account."
Excerpt from a call with Chime
Friday, March 29, 2024 12:01 AM
After you press 3
"So I think I need to connect you with an agent to help you with this.
One second while I figure out who to transfer to.
Alright. You'll be connected with an agent shortly.
For all other questions, press nine.
Press star to hear these okay."
Excerpt from a call with Chime
Thursday, February 1, 2024 10:10 AM
After you press 5
"That was an invalid selection. Please try again.
If you are interested in joining Chime or want more info on product and services, press two.
To report fraudulent or unauthorized account activity, press three.
To verify a Chime member's bank account, press four.
For all other questions, press nine.
Press star to hear these options again."
Excerpt from a call with Chime
Sunday, March 24, 2024 2:43 AM
What are the hours and when should I call?
Chime operates the call center for this 844-244-6363 phone number Mon-Sat 7am-7pm, Sun 9am-5pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,266 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chime phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chime staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chime is Sunday.The most busy day to call is Thursday, which averages 269% more phone calls by comparison.Again, this is based on a sample of 1,266 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Chime is Tuesday.
Why call this Chime number?
Below is a sample of recent calls to Chime, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issue: "I can't get in my account. And I've been trying and trying and trying."
- From a call lasting 9m 6s , Apr 7, 2024 12:11 PM
Locked out of account: "I'm locked out of my account, and I really need to get in it because, like, I needed to pay rent."
- From a call lasting 20m 58s , Apr 7, 2024 2:02 AM
Unable to access Chime app: "I was shot and my phone is confiscated, can't access Chime app for my taxes."
- From a call lasting 14m 53s , Apr 5, 2024 10:30 AM
Report lost card: "I misplaced my card, and I need it to be reported as lost."
- From a call lasting 4m 53s , Mar 29, 2024 11:29 PM
Update and unlock account: "I need to update my information on my Chime account as well as unlocking my account, please."
- From a call lasting 7m 47s , Mar 29, 2024 7:06 PM
Check account balance: "I just wanted to know my balance in my account and if I'm ready to use it."
- From a call lasting 6m 38s , Mar 28, 2024 6:33 PM
Issue with credit builder card: "I ordered a credit builder card but never received it and keep getting notifications to activate it."
- From a call lasting 3m 58s , Mar 26, 2024 6:11 PM
Direct deposit inquiry: "I usually see my direct deposit pending on Tuesdays when I open my app, but it was missing today."
- From a call lasting 11m 14s , Mar 26, 2024 2:52 PM
Remove card restrictions: "Trying to remove restrictions or block off my card."
- From a call lasting 4m 20s , Mar 25, 2024 1:57 AM
Seeking assistance: "Hello, I need help from an agent."
- From a call lasting 3m 21s , Mar 15, 2024 9:09 PM
More Ways to Contact Chime Customer Service
There are of course other ways to contact Chime customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Chime will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Chime, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Chime's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chime agent. This phone number is Chime's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-244-6363 include Overcharge on Account, Account Access, Problem With the App, Trouble Receiving a Payment, Missing Card and other customer service issues. Rather than trying to call Chime first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook. In total, Chime has 1 phone number. It's not always clear what is the best way to talk to Chime representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chime. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chime. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.