In a nutshell: Managing your finances with Chime is easy - until you get locked out of your account. Luckily, as one of the leading financial tech companies, Chime also makes it easy to recover your account.
Whether you've forgotten your password or email address, or your account has been put on hold, follow the simple steps below, and you'll soon be back to managing your money, savings, and direct debits.
Managing your finances with Chime is easy - until you get locked out of your account. Luckily, as one of the leading financial tech companies, Chime also makes it easy to recover your account.
Whether you've forgotten your password or email address, or your account has been put on hold, follow the simple steps below, and you'll soon be back to managing your money, savings, and direct debits.
Open a new tab in your web browser, enter www.chime.com, and hit Enter.
Click Log in in the top-right corner to navigate to the login page.
If you can't remember your Chime password, click on Forgot your password to begin the reset process.
You can ignore the next few steps if it's the email you used to create the account that you have forgotten. We show you how to access your account using the Forgot your email address link further down.
Enter the email address associated with your Chime account. Click on Submit. Keep the next page open while you check your SMS messages.
You should now receive an SMS message on the phone that's associated with your Chime account. Open the message and note the security code.
Return to your web browser and enter the security code. Click Submit.
Now that you have verified your phone number, it's time to reset your password. You will receive an email from Chime with a Reset Password link. If you don't see the email in your inbox, check the junk or spam folders.
Open the email and click Reset Password. This will pull up a new browser window. Enter your new password, re-enter it, and click Submit. You should now be able to log into your Chime account. Don't forget to make a note of the new password so you don't forget it again!
We'll now take you through how to recover your Chime account if you've forgotten your email address. Go to chime.com, click Log in, and click on Forgot email address.
Enter the phone number registered with your Chime account. Click on Next.
Chime will automatically send an SMS to your registered phone number. Open the message and you should see your email address.
Now that you have the email address associated with your Chime account, you can return to the homepage or login page and sign in to your account as usual.
If it detects unusual activity on an account, Chime may place a temporary hold on it.
If you still can't log in or see a notification that your account is on hold, phone Chime customer service for assistance.
Being unable to get into your Chime account and manage your finances is frustrating. However, recovering your account is a simple process. If you've forgotten the password or email address you used when first creating your account, follow the steps above, and you should have access to your account in no time.
However, if your account has been placed on hold or you're struggling to recover your account, you need to contact the Chime customer service team and ask for assistance.
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