The question we are asked most often is about how to talk to Chime customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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I can't get in touch with a live representative at Chime
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Asked Jul 18, 2024 10:03 PM
I've had my chime card for several months.And never activated it.Is my account still open and how do I activate it
Yes, your account is still open even if you haven't activated your Chime card. To activate your card, log in to the Chime mobile app and follow the prompts to activate it. If you have any issues, refer to the app's help section for guidance.
Asked Jul 14, 2024 12:57 PM
I supplied Chime routing and account numbers to my credi cards but payments aren’t going through
There can be several reasons why payments to your credit cards aren’t going through. Ensure that the routing and account numbers are entered correctly. Double-check that your Chime account has sufficient funds to cover the payments. Some credit card companies might not accept payments from certain types of bank accounts. If the problem persists, confirm with your credit card issuer that they accept payments from Chime.
Asked Jul 3, 2024 9:53 PM
my card was stolen and i need a temporary card how do i get one
If your Chime card was stolen, first disable it immediately through the Chime app. Then, request a new card within the app. While waiting for your new card to arrive, you can still make purchases using the Chime app by adding the replacement card details to your digital wallet.
Asked Jun 29, 2024 7:06 PM
It says my account is closed or suspended how do I fix this
If your Chime account is closed or suspended, unfortunately, we can't advise on the specifics as account actions are individual and contingent on numerous factors. Typically, if your account has been closed or suspended it may be due to a potential violation of Chime’s terms of use or some form of unusual activity. It's important that you directly reach out to Chime using the most-up-to date contact information provided on this page. They will be able to check your account details and provide guidance on any steps you may have to take. Please note that as per Chime's policy, some decisions regarding account suspension or closure may be final.