Chime Customer FAQ

If you've forgotten your password and don't have access to your email, you can still attempt to reset your password. Look for an option that allows you to verify your identity through other means, such as a phone number associated with your account. Follow the prompts to regain access to your account. If you encounter difficulties, there is a link to the most up-to-date contact information right here on this page, where you can find further assistance.

If you're not receiving the one-time code to reset your password, please check your spam or junk email folders to ensure it hasn't been filtered there. Additionally, ensure that the email address associated with your account is correct. If you're still having trouble, you may need to check your internet connection or try resending the code.

To reopen a Chime account, you will need to create a new account as previously closed accounts cannot be reopened. Visit the Chime website or app and follow the instructions to sign up for a new account. If you have any specific concerns regarding your old account, the details can be found in the resources provided on this page.

If you're unable to access your app after making a paper deposit, try restarting your device and ensuring you have a stable internet connection. If the issue persists, please refer to the most up-to-date troubleshooting guidelines available in the Chime app or website.

You can add cash to your Chime account for free at various retail locations that partner with Chime. Look for retailers that offer cash loading services, such as Walmart, CVS, and Walgreens. It's advisable to check with these locations directly for any specific requirements or limits.