Chime Customer Service Issues

I need to cancel a recent transfer I made. I was unaware that the transaction would take several days to process, and since my card is missing and unauthorized charges have depleted my account, I am left without any funds. As I am currently in transition between accommodations, I needed that money for a hotel stay tonight. However, due to this unexpected delay, I find myself stranded without shelter. It is frustrating that this information about the transfer timeline wasn't made more apparent prior to initiating the transfer. I am unsure of what steps to take next given my current situation.

Dear Christopher, I appreciate you bringing to my attention that you haven’t received your Chime card. I apologize for any inconvenience this has caused. I understand the significance of accessing your funds promptly. I am more than willing to assist you by arranging the issuance of a new card and elucidating the various methods to access your funds. Great news! I have dispatched a new card to your confirmed address below. To show our appreciation for your loyalty as a Chime Member and to make up for the inconvenience, we have expedited the delivery through UPS Express Shipping. You should receive it within 3-5 business days! Rest assured, you can use the Temporary digital Chime Card for online purchases and digital wallet linking until your physical card arrives. Additionally, you can access your funds by following these steps: 1. Initiate an ACH Transfer from your Chime Spending Account before activating your first debit card, with a 3-5 business day processing time. 2. Conduct a Pay Friends Transfer for instantaneous transactions. 3. Set up Direct Debit payments by providing your Chime Routing and Account numbers to billers. 4. Link your Chime Spending Account to Venmo using your Chime Account and routing numbers for seamless money transfers. 5. Transfer funds from an external bank account using your Chime routing and account numbers through the external bank’s app or website. For security, please always reach out to us directly from your registered Chime Account email address or through the chat feature in the Chime app. This ensures swift assistance after verification. I trust that this information is helpful. If you need further assistance, don’t hesitate to contact me. It’s a pleasure to have you as part of the Chime family! Have a wonderful day! Warm Regards, Jeff | Chime Member Services

I recently noticed a new merchant on my Chime account that I didn't recognize. I contacted Chime to get more information and they provided me with a phone number for the merchant. I called and discovered that the unfamiliar charge was from an online company working with an affiliate to fulfill orders. After confirming the legitimacy of the charge, I reached out to Chime again to ensure my card wouldn't be deactivated. Despite their assurance, I discovered my card had been deactivated and a new one issued, making my current and payroll funds inaccessible. I rely on my payroll funds, which usually come in by Wednesday evening or Thursday morning, and waiting until the 18th is not an option for me. I need assistance on how to access my funds promptly. Many thanks for any help provided.

I am unable to access my email or phone number because I lost them in a recent breakup. Unfortunately, my ex-partner has taken the phone with all my personal information, making it difficult for me to retrieve anything. Therefore, I am starting fresh with a new email, phone number, and address. I need access to my account urgently to replace all of my personal belongings. My details are as follows: Sadie Kirsch, DOB 03/17/[redacted], SSN [redacted], ID # K620-[redacted]-92-[redacted]-0, old address 131B Tanglewood Dr Apt B New Smyrna Beach, FL [redacted], old phone number [redacted], new address [redacted] S. US Highway 1 Lot 24 Oakhill, FL [redacted], new email [redacted] I am in a difficult situation due to leaving an abusive relationship, and I do not have access to any passwords or pin numbers. I urgently need help to access my unemployment funds deposited by Florida Deo.

I urgently require assistance regarding three ACH transactions returned by Chime from the SBA tonight on behalf of my business. The first transaction, returned last month, was due to a naming discrepancy. Chime requested documentation of my business to amend the account, causing delays. Consequently, I opted to liaise directly with the SBA in Texas, despite challenges in amending my account information. The SBA opened a new application to expedite funding for my art classes for at-risk inner-city children. The recent third disbursement also got returned, exacerbating my financial struggles. Additionally, I face issues with my car payment, eviction notice, and impending loss of transportation. I fear for my daughter's well-being and the impact on the children who rely on my classes. Despite my understanding of legal rights, I urgently seek immediate assistance in this dire situation.

Due to not having access to the phone number linked to my account, I am currently unable to access the app. I suspect my ex-girlfriend may have tampered with it after our breakup. Despite this, I rely on my card where my unemployment funds are deposited. However, I encountered an issue loading money onto it via the Venmo app recently. The app mentioned an error with my card. Regrettably, I am unable to access the app online. My name is Ricky Gillespie, and my card details are as follows: Card number ending in [redacted], expiring on 05/24, with access code [redacted]. The address associated with the account could be either 4 S. 10th Ave., Yakima, WA [redacted], or [redacted] Gregory Ave., Yakima, WA [redacted].

I had an issue at work where I lost internet access while transferring funds between my savings and spending accounts for lunch. Even though my workplace usually has full service, I couldn't connect. After restarting my phone, I couldn't log in to my Chime app as usual. The app prompted me for my login info, but then it wouldn't accept it. When I tried to get help, it sent a verification code to my old phone number. After trying to input my new number, it sent the code but wouldn't accept it, claiming my new number was already associated with a Chime account. I've had this number for over a year and have tried updating it on my Chime account to no avail. My funds are all in my savings account, and I need access by Monday morning for important expenses. I'm unsure of what steps to take next and would greatly appreciate any assistance. Thank you, Desiree.

I am experiencing issues with my account closure and reimbursement. It took three weeks to have my unemployment check refunded after being deposited into the account. Despite providing a physical address for UPS delivery, the check was misrouted due to an oversight. As a result, I have not received the check, leading to financial difficulties. I urgently need to know the status and address for the check delivery. This situation has impacted my living situation and bill payments. Kindly expedite the process.

My recent issue involves my ex, who created this account for me and then emptied it of over $3,[redacted] without my consent. Despite providing evidence that she manipulated the account, both the bank and customer service failed to acknowledge the issue. When I attempted to address this, they closed my account unexpectedly, disrupting my direct deposit, including last week’s funds and the $3,[redacted] she misappropriated. I urgently need to escalate this to someone in security since my account closure was abrupt and without any notification. I had received alerts for smaller transactions but not for the substantial amounts she took within 24 hours. As a customer relying on direct deposit for survival during these challenging times, the bank's actions have left me stranded without access to my funds. I'm seeking a direct contact number to resolve this situation promptly and ensure other customers are not similarly impacted by these actions.

Hello, I am in South Africa and we are expecting an investment deposit into our local bank account through Chime Bank. However, there seems to be an issue where the money is on hold, and we are being asked to pay $[redacted] in bank charges before the funds can be released. I am unsure about these supposed bank charges for transfers to South African accounts. I am concerned this might be a scam. The individual involved is named Billy Murphy, who could possibly be located in Texas or California. It was mentioned that he spoke with the manager about reducing the fee and needs to write to the head office in California for approval. I am seeking assistance urgently to clarify this situation. Thank you.

I am having trouble accessing my Chime account because my phone, which contained all my passwords and email addresses, was stolen. I am unsure which email I used for my account and I no longer have access to my old phone number. I cannot provide my old number as it is not usable for account recovery. I need assistance in regaining access to my Chime account. I am willing to provide personal information to verify my identity. My current contact number is [redacted], my name is Michael S., and my current address is [redacted] W Military Dr Trlr [redacted], San Antonio, Texas [redacted]. I cannot provide my Chime card number until I can confirm you are a Chime representative. My new email address is [redacted] I do not recall the email I used for my Chime account. Please let me know if you can assist me with this issue. Thank you.

My account is closed, but I have direct deposit from work. What will happen when they try to deposit my check? Why did you close my account? I have been a loyal customer for a long time, ever since you started. I don't understand why you closed it without any warning. I'm very disappointed. I have referred many people, including customers of major banks, to you. To have my account shut down just because I had some items to dispute is unprofessional. Since you are not willing to work with me to resolve the issue and just closed it, I will not be recommending anyone to do their banking with you. I did nothing wrong, and I have used Chime for various things regularly. Now, who knows how I will get my check, which will be even later because of all this. Can we please fix my account and reopen it? This situation is a huge inconvenience, especially since you closed it without notice or communication, without even attempting to resolve the issue you have with me. Thank you, Nicole Rankin.

I contacted unemployment on Friday, September 4, [redacted], and was told my LWA payment of $[redacted] would be available by Tuesday, September 8, [redacted], at the usual deposit time. It's now 06:03 AM CST on Tuesday, September 8, [redacted], and the funds have not arrived yet. I typically receive deposits around 04:30 AM. It's essential for me as a Type 1 diabetic, and my daughter, a brittle diabetic, to have access to insulin and other medications. I was counting on the money this morning to cover these costs while awaiting Medicaid approval. Medicaid is taking time to finalize the decision, leaving us to bear the full medication expenses. I urgently need the money as promised to manage our health needs.

I'm having trouble accessing my Chime account because I forgot my password and lost my phone. My name is Jason V., and I set up my account using the email [redacted] Please assist me in changing my password. You can contact me at [redacted] or [redacted]. Thank you for your help.

1. I deposited a check on 9/1/20, but the funds are still not available. 2. I got logged out of the app on my phone. I usually use Face ID but it's not prompting me anymore, and when I try to login with my email and password, it says the combination is wrong. When I click on "forgot my password" and enter my email and last four digits of my SSN, it shows an error message. I need assistance with these problems. My email linked to the account is [redacted]

My husband and I shared one phone for years. Since I don't work, we used his Chime account on the phone. Now we have two phones and are trying to figure out how to link his card to his new number so I can access it as well. However, in the process, we got completely locked out of his card, account, and pin. His direct deposit seems to be stuck somewhere, and we're unable to buy groceries or pay bills. My husband is not great with technology, and after waiting on hold for hours, we're both feeling very unsatisfied, angry, and frustrated. I've been holding on the phone for 25 minutes this time alone. My husband has already submitted his ID; we're married, and I'm willing to send mine too. All we want to know is where his deposit went because it's not on the card and we can't access it from the bank.

I don't have an account with your company, but I received an email about an account opened in my name. I have never applied for an account and did not authorize the one in question. There was no account number provided in the email. Please contact me by phone at 1-[redacted] or via email at [redacted] This situation seems to be a case of fraud, and I urgently need to speak with someone as soon as possible.

I created my Chime account using a phone number that was stolen. Now, I don't have that number to verify my account. I tried to update my phone number, but I can't complete the verification process as it requires the old number. Despite providing my last four social and card numbers, I can't reset it. I need assistance accessing my Chime account to change my phone number and regain access.

I recently experienced identity theft through Chime, where $[redacted] was fraudulently transferred out of my account to someone named Ryan J. Upon reporting the unauthorized transaction to Chime, I found my email hacked and receiving suspicious emails. Chime, allegedly funded by the federal government, is now being held responsible for the situation. Despite filling out a dispute form and requesting an investigation report, I have not received a refund. My goal is to secure my unemployment benefits payment, that is being held by Chime with a matching routing number to their partner bank Stride Bank. My account details are with Bancorp, and my unemployment benefits are associated with Wilmington, Delaware. I urge Chime to address the breach and reimburse the $[redacted] they took from me. - Cheryl P.

I had difficulty reaching a live customer service representative using the phone number provided. None of the options allowed me to connect with a live person. It seems like there may be misinformation on this website associated with Chime Bank's contact number. Additionally, I am requesting a refund of $[redacted].00 that was unauthorizedly taken from my account on September 2, [redacted] (Dispute Case [redacted]), addressed to Ms. Annie Coleman Toliver at [redacted] North 45th Street, Milwaukee, Wisconsin [redacted]. For further contact, please use my secondary phone number [redacted]. Thank you. Dated - Wednesday, September 30, [redacted].