Chime Customer Service Issues

Hello, I am Jacqueline Becker. I am reaching out regarding two transactions debited from my Chime card by Abundance Wellness. The transactions were $95.94 labeled as general shopping on Saturday, May 16th, [redacted], and $99.94 for groceries on the same date. I am unaware of these transactions and did not authorize them. I am filing a dispute and seeking assistance in resolving this matter to recover my funds. I have already requested a replacement card. Please inform me at your earliest convenience. Thank you.

On May 13th, I received step-by-step instructions on how to deposit a check. Additionally, my deposit limit on treasury checks was increased by $5,[redacted] due to the frustration I faced. I am requesting a call from the customer service department regarding this matter. I will be leaving a review sharing my experience and reporting what I perceive as unethical business practices and misleading actions to the appropriate authorities at the Federal Reserve. I will also be providing a detailed statement to consumer protection agencies. The instructions included writing "for mobile deposit to Chime only," which necessitates voiding the check with the US Treasury as it cannot be endorsed at any other bank, something you were aware of. You emphasized the importance of following the four steps carefully for a successful deposit, which I did comply with.

I recently opened an account with your company, but I have not activated it yet. Unfortunately, my phone, which was linked to the account, was stolen. The last eight digits of my card number are 5[redacted], with a security code of [redacted] and an expiration date of 04/24. My old phone number was [redacted], but my new number is [redacted]. Additionally, I have a new email address, [redacted] I misplaced the paperwork containing my account number, making it challenging to activate my card. I have been unsuccessful in my attempts to activate it and urgently need access to my direct deposits and stimulus payment. Kindly reach out to me via my new email address for assistance. Thank you, Scott Kuzemka. My mailing address is 69 Canyon Road, Levittown, PA [redacted], and the last four digits of my social security number are [redacted]. Your help would be greatly appreciated.

I, like many others here, am facing issues with Chime/Bancorp. Without warning, they closed both my checking and savings accounts and sent a generic email stating that my Spending Account will be terminated on June 02, [redacted]. Despite following their terms outlined in the agreement, my accounts were still shut down. This is my main account for bill payments and receiving my payroll. I am now left without funds for upcoming expenses for almost a month. Customer support from Chime and Bancorp has been unhelpful and vague about the reasons for the closure. This situation has put me in a difficult spot financially, impacting my ability to provide for my 9-month-old child, pay my bills, mortgage, insurance, and utilities. It's unfair that they have frozen my money without clarification or evidence of any wrongdoing on my part. I feel helpless and unsure of what steps to take next.

My card was compromised, and all transactions made to it after May 5, [redacted], were unauthorized. I provided my Chime banking details to receive unemployment benefits via direct deposit. However, the individuals who accessed my account without permission canceled and closed it, including stealing my unemployment payment after May 5, [redacted], along with any other funds deposited. I request all my bank statements to identify where the direct deposits were rerouted post-May 5, [redacted]. Your prompt assistance in providing this information is appreciated. Thank you for your time and understanding. I am seeking to address these issues and continue using Chime's services. Please furnish all details regarding account activity, transfers, and statements from the past 60 days. Thank you. Best regards, Michael Lee Hook

Hello, my name is Leslie Fredrickson, and I am a Chime member. I recently had my stimulus payment deposited directly into my Chime account. Unfortunately, during the setup process, someone I trusted misdirected my stimulus to their account. Thankfully, I caught this early and was able to freeze my account with Chime. However, because the person changed my social, password, and email, I had to update my information. Chime is requesting certain documents for verification, but due to their policy, they only accept a picture of a plastic ID, not my temporary paper ID. My temporary ID was issued by the Department of Motor Vehicles due to the pandemic, and it is considered a valid identification by both the state of Colorado and the federal government. I am puzzled as to why Chime is not accepting this document and releasing my funds.

I'm having trouble accessing both my savings and checking accounts. The call center is not updating my information properly despite repeated attempts. Every time I call, they give me the same incorrect information. I would like to speak with a more competent representative who can assist me with my finances. Please contact me at [redacted]. My name is Christine Pastor, and I have all the necessary identification to provide. I am seeking a professional individual to help me over the phone. Thank you and have a great day.

I'm attempting to set up a Chime account for work since they can no longer issue paper checks. However, I don't have a checking account for direct deposits. I'm encountering an issue as it states that my social security number is invalid or associated with another account. I'm confident my SSN is correct as it matches the paperwork. If there is another account linked to my SSN, please close it. Thank you.

I recently applied for a Chime Card, but when I entered my Social Security Number, it said it was linked to another Chime account I never owned. I've reached out to support three times, providing my address and last 4 digits of my social, but I'm yet to receive confirmation that the card has been sent. I'm hoping someone can help resolve this issue promptly so I can receive the card. Thank you.

To CEO Chris, I read your recent message about Black Lives Matter and couldn't help but reflect on the phenomenon of wealthy athletes sharing their opinions from luxurious lifestyles. While I doubt you are as wealthy, I prefer to see you as my bank, not a selective advocate. The tragic murder of George Floyd has sadly been politicized by groups like Antifa, detracting from the issues at hand. It's vital to acknowledge the violence faced by individuals of all races at the hands of a small number of corrupt officers. Let's not forget the invaluable contributions of dedicated police officers risking their lives daily. Amidst the chaos, it's essential to recognize overlooked injustices such as Planned Parenthood's impact on black communities and the alarming rates of black-on-black crime. While I haven't personally witnessed or experienced police harassment, I understand the complexity of these issues. Your focus on specific incidents, while important, feels misplaced coming from my bank. Let's unite in the belief that all lives matter and remain vigilant against the divisive agendas seeking control. Best regards, [Initials]

I am facing difficulties in regaining access to my Chime account. I had this account around 1 to 2 years ago, and since then, I have changed my phone number, address, and email due to personal and security reasons. I only remember the email address and location I used before. Unfortunately, I can't recall the phone number I previously had associated with the account. I have been through a lot lately and need to speak with a live customer service representative to reopen my account and request a new card. Despite my efforts, I haven't been able to reach anyone. The system tells me I have an account but also says it's suspended. I didn't knowingly cancel it, and I urgently need to reopen it. I would appreciate any guidance on how to reconnect with Chime to resolve this matter.

I was incarcerated earlier this year and have recently been released. The address I provided when applying for my Chime card is no longer valid, and I am unable to access the card. Transactions made on the card, including my income tax return and stimulus payment, were not authorized by me. I attempted to apply for a new Chime card today using my social security number but received an error message indicating an account is already linked to it. I no longer have access to the email account associated with the previous application. How can I open a new account and request a new Chime card with my current address?

I have been a satisfied CHIME user for about three years and have recommended it to others. CHIME provides a helpful ATM map within its app, showing locations where users can withdraw money for free. My go-to ATM is at Jefferson Financial Federal Credit Union. During a recent transaction, I surprisingly discovered I was charged $2.50 per withdrawal by CHIME, not by the Credit Union as expected. I stumbled upon this discrepancy while reviewing past transactions. I see this as possibly unintentional, maybe a glitch in the app that went unnoticed until now. I kindly request the refund of the charged amount. Despite this issue, I still value CHIME as a reputable company deserving positive word-of-mouth promotion. I hope CHIME addresses this matter promptly. Thank you, Erich I. (CHIME Customer)

I need assistance updating my personal information on my account. I previously reported that someone who lived with me at the time stole my purse containing all my information. Despite notifying customer service on 6/3/[redacted], the supervisor assured me the address was changed and a new card was issued. However, after waiting 14 days, the card never arrived. When I tried to follow up, I discovered the phone number on the account had been changed, and the new card was sent to the old address. It seems the supervisor did not update the information, allowing the person who stole my purse to access my new card and spend my money.

I recently received an email stating my account was closed due to missing documents. I have sent multiple emails with my valid ID and social security card. Initially, I didn't have my passcode, and I couldn't receive it as there was an issue with my email. I requested to change my email, but it's challenging as I don't receive responses to my complaints. I'm unable to call customer service as my account is closed. I feel my concerns are not being properly addressed. I urgently require help to update my passcode and email, as sending emails is futile since I don't receive them. Kindly contact me at [redacted]. Thank you.

My account was frozen after 14 days, and I was asked to provide identification documents which I promptly sent. I encountered a rude agent during my first call but had a better experience with another representative later. I was promised an email within 24 hours but did not receive it even after a week. When I followed up over a week later, a lady confirmed that all required documents were received, yet there was no explanation for my account freeze. Unfortunately, I still have not received any further communication from Chime Support.

I recently relocated before my Chime card was delivered. I received an email regarding its activation and another email the same day inquiring about the automated phone service, which I never utilized. Unfortunately, I suspect that the card might have been activated and is being used by the individuals I previously resided with, as I left on negative terms with them. Due to changing my phone number and not physically receiving the card, I am unable to access my account to verify its status. Since my stimulus check was set to deposit onto this Chime card, I urgently need clarification on whether it is active or not, as any activity would not be authorized by me. I am willing to provide any necessary information, including a photo of my ID, to verify my ownership of the account. If the card has been misused, I request that all unauthorized transactions be promptly refunded. Thank you for addressing this matter swiftly.

I have spoken with a total of 11 customer service representatives, two of them via email, and one at your sister bank, Stride. Tomorrow I plan to reach out to the other sister bank in order to finalize my proposal to the FDIC. I was initially told I would receive an answer within three business days, then later given a 24-hour assurance which was not met. Despite sending approximately 7 emails with all required documents, my account remains frozen and I have yet to receive an update. With my departure for Jamaica with my husband in two days, I urgently need access to my funds. If this issue is not resolved before my departure on July 27th, [redacted], I will be forced to involve the police and seek legal counsel upon my return.

Hello, my name is James Hill. I need help with my direct deposit from Integrity Trade Services. I provided them with the wrong account number, and they advised me to contact Chime with the correct routing and account number. I fear my deposit may have gone to the wrong account because I haven't received it. I mistakenly swapped the digits of my account number - it should be [redacted]95, not [redacted]95. Could my deposit have been sent elsewhere, and if so, how long might it take for it to be returned to Integrity Trade Services? Thank you for your assistance.

I cannot access my Gmail linked to my Chime account as I have lost access to it. I need assistance changing the email to [redacted] I recently received my Chime debit card and need to activate it. I appreciate any help with this matter. Note that I am unable to speak or hear. The previous email associated with the account is [redacted], and the new email should be [redacted] My last 4 SSN digits are [redacted]. Thank you.