Chime Customer Service Issues

I was logged out of my Chime app, and when I tried to log back in, it said my password was incorrect. Despite reaching out to Chime support multiple times via email, they couldn't provide me with the verification code to reset my password. I then called Chime Customer Service and provided a new number for them to send a verification code, but I have yet to receive it even after two hours. I am now seeking a temporary password to access my account and activate my new debit card. This marks my 10th email without a resolution, leaving me very dissatisfied with the customer service. If I cannot regain access to my account today, I will escalate the matter.

I am feeling incredibly stressed and frustrated as my account, which I have had for over a year, was unexpectedly closed due to noncompliance reasons. I suspect it may be related to my card being stolen along with my phone containing all my account information. My stimulus payment was set to be deposited into that account, and I am now unable to update my bank details with the IRS. Is there any way for you to reopen the account temporarily so I can receive my payment and then close it again? I am in urgent need of these funds, and with everything that is happening, I would greatly appreciate any assistance you can provide.

I am reaching out as my son was a Chime customer who tragically passed away on his payday. Subsequently, his girlfriend obtained his wallet from the medical examiner's office. His last paycheck was deposited to his Chime card two weeks later. After contacting Chime customer service to report his death and my relationship as his mother and next of kin, I provided the required verification documents. Chime indicated they would mail any available funds after confirming my documents. Despite following up after a week and receiving a generic email response assuring me a check would be sent, no further communication or funds have been received. I expressed my frustration with the repetitive responses, but now my emails are being ignored. How should I proceed in this situation?

I attempted to deposit my paycheck using Chime's mobile banking. Initially, I was informed the check would clear, but it did not. I spoke with customer service, and they advised me to try again, which I did with no success. There seems to be no issue with my paycheck as I have already endorsed and specified it for checking deposit only. Now, I am being directed to use another app called Ingo, which will incur an additional $6 cost because my primary bank, Chime, is supposedly faulty. As a customer, I am frustrated by this inconvenience. Chime should simply have a human verify funds, a basic banking procedure. It is disappointing that Chime cannot offer this service. I am beginning to question why I even chose to bank with Chime and regret recommending it to my family and friends. This situation is incredibly frustrating and feels like an unnecessary hassle.

I recently experienced issues accessing my Chime account linked to my Gmail and phone number after my phone was stolen. Despite updating my information with Chime, I still couldn't access my account. Even after receiving confirmation that my details were updated to my new information, I faced further difficulties when unauthorized changes were made again to an unfamiliar email and Florida phone number. This has sadly happened before, and I'm frustrated by the lack of security with these changes and the delay in resolving the situation. I'm concerned about the unauthorized access and the unresolved dispute over my funds.

I am frustrated that my Chime account was closed without an explanation. I rely on it for my Social Security Benefits and stimulus payments. I have been a loyal Chime user since January without any previous issues. I urgently need Chime to reopen my account so I can receive my direct deposits and pay my bills on time.

I recently obtained a Chime card and arranged for direct deposit. Regrettably, I lost my phone and had to replace it. After downloading the Chime app on my new phone, I encountered difficulty remembering the password linked to my email. The app requires a code to be sent to my email, however, I am unable to recall the password for my email account either since all the necessary information was stored on my previous phone. I can provide verification of my identity. My main concern is gaining access to the app in time for my paycheck to be deposited.

I contacted Netflix about a refund to my Chime account, and they mentioned releasing the funds to you. It's overdue by 2 days, an amount exceeding $50. Can you clarify why the refund hasn't reflected on my card yet? Netflix indicated the transfer to you a few days ago, holding you responsible for returning the funds. They claimed depositing it in my Chime account on March 20th, promising availability within 30 business days. I expected the money back in my account yesterday. I'm unsure if there's been communication with you regarding this issue. Please, update me and process the refund if possible. Thank you.

I received an email today from [redacted] with a representative named Charlie promising an immediate update of my information. Confirming the correct email and phone number for Chime, I experienced difficulty changing my password due to an error with the email. Despite attempts to contact Charlie multiple times, there has been no response. I even tried the alternate email address provided without success. Accessing my account tonight is crucial as I am unwell and urgently need to do so. I am hoping for a prompt resolution and trust that Chime and Charlie will follow through as they have in the past. Thank you for the assistance.

After my phone, which had access to my Chime account, was stolen and broken, I couldn't log into my Gmail account because I had started using Google suggested passwords after a recent hack on my Chime account. Hackers managed to transfer $[redacted] to various places in Jamaica using MoneyGram, Cash App, and BingBong. To make login easier, I started using the fingerprint option on my LG Stylo 3. Unfortunately, after my phone was destroyed, I couldn't use this method anymore. I contacted Chime support about the issue, and they updated my account to my new email ([redacted]) and phone number ([redacted]). However, when attempting to log in again with the new information on my Google Pixel 2, I faced password issues. Despite reaching out to support, I received another email indicating that my account details had been changed to an email and phone number that are not mine. I've been unable to access my account for two weeks and fear further unauthorized activity. I urgently need to regain access to my Chime account to prevent any further loss.

On March 28th, I submitted a claim and emailed the dispute form on April 2nd for an amount of $[redacted]. Despite being assured a provisional credit by April 13th, it did not come through. Following up, I was informed the credit should arrive by April 27th. After receiving no credit, I was told an urgent email was sent regarding my case and that the credit would be received within 24 hours. Disappointingly, nothing arrived. During a recent call with Chime, I was informed that the total amount was $[redacted], not the $[redacted] I had originally disputed. I feel frustrated and lied to after being given conflicting information. Now, I have to wait 90 days for a resolution without a credit. This experience has left me feeling scammed and undervalued as a customer. I am considering closing my account and reporting this to the Better Business Bureau due to the lack of transparency and the disbelief about the amount I disputed initially.

I am currently trying to track my stimulus payment status. It was scheduled for April 15th, with the account number [redacted] and routing number [redacted]. However, the account linked to my IRS refund is now inactive. Due to losing my ID and license during the pandemic, I only possess my prison ID displaying my face and birthday. I can provide evidence of my current address through letters and emails. I have not used this inactive account for about 2 years, and my missing funds are in it. I urgently need assistance in retrieving my money from this account. Please reach out to me via email to help me resolve this issue promptly.

I recently moved $[redacted] from my checking account to my savings account. Subsequently, I made six small transfers within the past two weeks from my savings to my checking. Currently, my account appears to be locked and is expected to be unlocked on June 1st. I urgently need access before my trip to Minnesota in three days to cover the cost of an Uber, hotel accommodation, and meals. Please assist in unlocking my account promptly so I can either make large transfers or move funds back to my checking account for my upcoming trip. Your immediate attention to this matter is greatly appreciated. My name is Kirk Toman Lloyd, and I am reaching out from my ex-wife's email address. I tried calling your customer service number but was unable to connect. Your help in resolving this issue is sincerely appreciated. Thank you.

There have been unauthorized charges on my card dating back to December of last year. In December, I was billed multiple times for "Google Moon Active" and "Commonwealth Financial," which I am unfamiliar with. Also in December, there was a charge of $54.00 to "Commonwealth Financial." In January of this year, there was a charge labeled as "Visa & Transfer to Savannah Davis" totaling $25.00, as well as two charges from "InmateSales.com" for $24.67 and $13.36, despite not having any connection to these services. Additionally, charges from "Google Game Circus," Netflix, and KY Utilities Pay appeared, which I did not authorize as I do not own a home or have bills in my name. In February, unauthorized charges from "Securis Inmate Call" and "SEDC" in Georgia surfaced. March saw further charges from "SEDC" and Netflix, which I do not have an account with. Lastly, in April, there was another unauthorized charge from Netflix. I urgently need assistance resolving these issues as I did not authorize any of these transactions.

I am Laura F., a long-time Chime user. Recently, I changed my phone number, and now I am facing difficulties logging into my account. Despite entering my login information, the app requests additional verification. Surprisingly, my registered email is not considered sufficient either. My former phone number was [redacted], and the new one is [redacted]. When I called the automated helpline, it suggests there is an account associated with my new number, even though it does not belong to me. I am willing to provide any necessary verification, including submitting my photo ID.

I recently got a new phone and number, and unfortunately, I no longer have access to the old number linked to my account. Simultaneously, my card was stolen, and I had to cancel it, awaiting a replacement. Now, I'm facing issues logging in due to the two-step verification codes being sent to my old number. Despite several attempts, I have been unable to resolve this as changing the number requires the last four digits of my Chime debit card, which I am unable to provide until I receive my new card.

I made a purchase of a microwave from Walmart on May 5th and used my Chime card for payment online. The delivery was scheduled for May 13, [redacted]. However, this morning (May 11, [redacted]) I received a notification stating that my transaction had expired. I am unsure about what this means and if the payment did not go through. They refunded the money back to my account without any explanation. Do I need to initiate a new transaction to receive the microwave?

I recently made an online order with Foot Locker, but unfortunately, the order was canceled due to a hold on my Chime banking account. They have explained that when I placed the order, an authorization hold was placed on my card by the bank. However, since the order was canceled and not shipped, Foot Locker did not actually charge me. The pending charge should be removed by my card issuer within 3-7 business days. If the hold persists, Foot Locker offers to help by contacting my bank. If needed, they request the name of my bank, along with their phone and fax numbers. Thank you.

I am concerned about the lack of transparency in how you handled a recent security breach. Instead of openly addressing the issue when it first occurred in early April, you chose to conceal it, leading to further complications. Honest communication would have instilled trust in clients and allowed them to take necessary precautions, such as withdrawing cash or securing their accounts. In today's digital age, attempts to conceal breaches are futile as society is tech-savvy. By engaging in open dialogue, many customers would have understood and continued to use your services cautiously. The current approach has inadvertently painted your institution in a negative light.

Hello, my name is Caryssa Castro. I recently opened a Chime account through your company and had a fantastic experience. Unfortunately, I left my wallet in my car and my two credit cards were stolen. I couldn't activate my Chime card before this happened, leaving me without access to my funds, including my upcoming stimulus check. This has been incredibly stressful for me. I'm in need of assistance and would greatly appreciate a call back at [redacted] to help resolve this situation. Thank you and have a wonderful day.