Chime Customer Service Issues

I recently had my check deposited into my account to cover bills, but I've encountered trouble accessing my account since 1:30 when there was an update. I've attempted to check my balance on the app and website without success. I need to ensure my funds are safe and accounted for as I follow a strict budget. The service representatives are suggesting I create a new account, which seems unreasonable. I would appreciate clarity on the situation with my account and the balance details. Thank you.

I accidentally damaged my card while trying to use it and now need a replacement as I suspect my paycheck has been deposited. My details are as follows: Name: Joseph N. Username: [redacted] Password: Patriots0530 Email: [redacted] Account Number: #[redacted] Address: [redacted] Flossmoor Way I am unable to access my funds and keep receiving errors about my account setup timing out. Could you please assist me in ordering a new card?

I am experiencing login issues with my account. Yesterday, I was at an ATM in Phoenix, AZ, at a gas station on 65th Ave and Bethany Home. I attempted to withdraw $[redacted] but it only allowed me to take out $[redacted] at a time. After multiple transactions, my account balance seemed incorrect, and the system displayed errors preventing me from logging in. I have screenshots of the error messages for reference. Unfortunately, I lost my phone and cannot receive the verification code necessary to access my account. I know my password and email address but cannot update my phone number as it is linked to my lost device. I appreciate any assistance. Thank you. - Kristal S.

I attempted to withdraw $[redacted] from the ATM to pay a bill. However, the machine only dispensed $[redacted] initially. I made another attempt and received the remaining $[redacted]. Subsequently, I tried to withdraw an additional $[redacted], but the transaction failed. Later on, I opted for cash back at a gas station and made a purchase at Fry's, where I tried to get $60 cash back. Unfortunately, the ATM declined the transaction again. When I tried to log into my banking app, I encountered technical issues and was prompted to log back in later. However, I am now unable to access my account due to my stolen phone and inability to access my associated email for the verification code. I have reached out to customer service, but have not received a response yet. As a result, my account shows a negative balance of $40, despite having previously transferred $[redacted] from my savings account. The situation is confusing and I'm unable to determine the whereabouts of the missing money.

Hello, my name is Kenneth Collins. I created an account last year but moved before receiving the card. Unfortunately, I didn't save my account information such as email and password. I've also changed my phone number. I tried creating a new account but was denied due to the existing one. I would like to either recover my old account or have it terminated to create a new one. I can provide personal information and answer security questions if needed. Name: Kenneth M. Collins Address: [redacted] SW Barrington Terrace, Tigard, Oregon [redacted] Date of Birth: 10/17/[redacted] SSN: [redacted]-45-[redacted] Please let me know what else you need. Thank you.

I am experiencing significant problems with my Chime account. This morning, I noticed that $[redacted] is missing from my account, and my balance is showing as -$[redacted].89. Despite contacting support multiple times, I have only received automated responses regarding a refund. I called support and was placed on hold, but the representative ended the call. I have evidence disproving these charges and require immediate resolution. This issue is urgent and must be corrected promptly for me to continue using this account with your bank. If necessary, I can schedule a call to discuss this matter further. Thank you.

This site's services are frustrating. Trying to activate a card is needlessly complicated. The lack of a clear activation number and the ineffective automated customer service are disappointing. Despite providing personal information to customer support, the issue was not addressed within the promised time frame. No follow-up was received, leaving concerns about the security of the account. Even though the account setup was recent and the login details were carefully noted, access is still denied without any changes made. It is alarming that unauthorized access occurred, compromising sensitive information like social security number, address, and financial details. The impact of this breach on daily essentials like buying groceries and transportation is severe. The failure to resolve the issue and the unauthorized access to the account are unacceptable. Action will be taken if a resolution is not provided promptly.

I manage payroll for a small company that is expanding. Several employees do not have standard bank accounts, so we are looking for an alternative to live checks. However, live checks result in an extra day delay and incur additional fees from our payroll provider. Do you have any informational material available for distribution to employees, or do you offer any programs for employers in this situation?

Subject: Assistance with Charges on Account Hello Tyquasia, Thank you for contacting Grubhub regarding the unfamiliar charges on your account. After investigating, I identified a customer named Shadeequah C. who has been placing orders using your account information. For security reasons, I cannot disclose detailed information without a subpoena. It seems possible that you allowed this person to use your payment method for a single transaction, and they did not remove the information afterward. Consequently, your payment details were used when processing the order. I have removed the payment information associated with the unauthorized user to prevent further use. Attached, please find a receipt for the transaction. If you do not recognize this individual, I recommend contacting your bank to dispute the charges with the provided receipts. Unfortunately, Grubhub cannot issue a refund for these unauthorized charges. I apologize for any inconvenience this may have caused you. If you have further questions or concerns, please reply to this email or contact us directly. Thank you, Kenya H. Grubhub/Seamless

I recently opened an account with Chime bank. After struggling to receive and activate my Chime card, I managed to transfer my funds to my linked bank account. However, I faced an issue where the transfer was rejected, and Chime support requested various documents and a letter from my bank. Unfortunately, my bank does not issue such letters. I need assistance resolving this matter and getting my money back.

URGENT REQUEST I am Paul Crone, a loyal customer of Chime online banking. I have used this bank exclusively for several years. Last year, my wife, Katharina Anna-Martina Crone, applied for an account to receive her disability payments via direct deposit but is now unable to access it due to memory loss and being in a psychiatric ward. She cannot remember her passwords, lost her phone, and does not have her ID. This is urgent. Please contact me at [redacted] for any necessary information to reset her Chime account password and facilitate the transfer of funds. Thank you for your prompt assistance.

I was helping my boyfriend sign up for Chime, but he accidentally deleted the email connected to his account. When he tried creating a new email for Chime, we found out that his SSN was already used for his first account. We are now trying to change his email, but we no longer have access to the phone number linked to the original Chime account. Is there an alternative way to verify his identity in this situation?

Today, I booked a room online for tonight. However, neither the hotel's website nor PayPal, which I used Chime to pay through, is showing the payment made today. Chime is displaying a pending payment for the hotel. I urgently need the payment processed so I can secure the room for tonight or have the funds released back into my account to rebook it. This was my last bit of money, and I don't have any extra funds to handle this later. Kindly assist me as soon as possible. Thank you.

Due to a recent house fire causing the loss of my card, I attempted to create a new account to have a replacement card sent. However, I am unable to proceed as the system requires my old phone number, which I no longer have access to. When I tried to update my phone number, it asked for the last four digits of my card, which I do not have. This has led to a dead end where I cannot change my phone number, cancel my old account, and start a new one. I urgently need assistance to resolve this issue. Please contact me at my new phone number [redacted] promptly. I am eager to start using Chime with my regular direct deposits. Despite encountering difficulties reaching customer service and being informed that the number is already associated with an account, the account linked to the phone number is not mine. Thank you. Ruthann Wolfe. I await your prompt response.

I need to report my Chime card as stolen. Unfortunately, my ex-boyfriend has the card and refuses to return it. The card is registered under my name and has my social security number linked to it. The account number is [redacted]. I have the documentation that came with the card. My ex-boyfriend has control of the Gmail and PIN for the card, preventing me from making any changes. The card was taken on March 13, [redacted]. I have not yet informed the police, but I have been in touch with them about other matters. For safety, I request that the card be deactivated and sent to either PO Box [redacted], Seguin, TX, [redacted], or to [redacted] Lincoln Street, Seguin, TX, [redacted]. Thank you.

I’m reaching out for the 3rd time about an issue with Chime. The error involves a double charge for a purchase. I’ve tried to address this with Chime but have not received a resolution, just a curt response closing the case. I need assistance with this matter as it has left me frustrated. I've tried to resolve this issue regarding a double charge for $60.97 on an Amazon purchase made using my Chime account. Amazon confirmed they did not do the duplicate charge, indicating it was Chime's mistake. This isn’t the first time this has happened, as Chime rectified a similar error promptly in the past. I request an immediate refund of the extra $60.97 to reinstate my account balance. I insist on speaking with a live representative to address and resolve this issue. Please contact me urgently at [redacted]. Thank you for your prompt attention to this matter.

Marcus Banks recently sent money to Erin Flanagan through their Chime accounts. Both parties have transferred money before, with the last transaction occurring in February on Saturday the 29th. Erin Flanagan has had difficulty accessing their account due to two broken phones last week, which led to providing the wrong telephone number to Marcus Banks. As a result, the money didn't transfer to Erin's account. Chime has informed Erin that the money will be returned to Marcus Banks' account next week. Erin is concerned about the delay and is seeking further steps to resolve the issue. Additionally, Erin has lost their phone's SIM card and wallet, necessitating the cancellation of all cards. A new card was activated by phone two days ago, and Erin has successfully reset everything in their Chime account. However, the Chime Card showing in the account doesn't match the new card. Erin is requesting assistance and hopes for a resolution.

I am having trouble accessing my Chime account. My card and phone were stolen, so I ordered a new card which I received in the mail. However, I can't activate it because I can't log into the app. The two-step verification is sending a code to my old phone number, and I can't update it without the last 4 digits of my active Chime card, which was reported stolen. I only have the last 4 digits of my new card, which is not active yet. I have my email password, the last 4 digits of my social security number, and my new card information.

A few weeks ago, I lost my wallet, and unfortunately, my PIN was inside. Someone made charges at five different places before I noticed. I filled out a dispute claim form on March 17th and submitted it on the 20th. I was told I was approved for the credit on April 2nd, but as of April 7th, I hadn't received anything. After following up, they claimed they never received my paperwork. Luckily, I had screenshots. They admitted their mistake and promised a resolution in three days. After waiting for four days, I called back to find out they had sent my claim to the wrong department. Now they are asking for an additional two days. Unfortunately, I haven't received any updates via email, chat, or phone.

I am a Chime customer currently facing two issues. I lost my wallet, which had my Chime card, and I require a replacement. Additionally, I am unable to access my account because my phone number has changed. Despite knowing my user ID and password, the verification code is sent to my old phone. I attempted to update my phone number without success. Assistance in resolving these matters is greatly needed to complete important financial tasks involving my taxes, including updating my card details and deposit information for my income tax and stimulus check. My name is C. Gutierrez, and my new phone number is [redacted]. The email linked to my account is no longer in use, so please take note of this. Thank you.