Chime Customer Service Issues

Hello, my name is Rachel Halbert, born on February 23, [redacted], previously known as Jackson. I have been attempting to set up a Chime account for months. Despite completing the application on the website, I am consistently denied without explanation. I have dealt with fraud issues in the past, especially after my identity was stolen while I was serving time in prison a few years ago for drug-related offenses. Concerns arise that someone might have utilized my Social Security number or phone number for unauthorized accounts. It appears my cell number may have belonged to James Decker before me. Any assistance in resolving these issues would be greatly appreciated as I am eager to open a Chime account. Thank you for your attention. Rachel Halbert, phone number [redacted].

I recently applied to become a member of Chime Bank. I never received the card that was supposed to be sent to me, possibly because it was mailed around the time I moved from the address I provided. Although I haven't deposited any funds or conducted any transactions, I have been informed that I have an active account whenever I try to open a new one. I'm concerned about the possibility of someone else using my account without my authorization. I would appreciate it if someone could reach out to me to clarify this situation and help me open a new account securely.

I am experiencing issues setting up a Chime account as it states my social security number is already linked to another account under a different name. I am new to Chime and would like to use a friend's referral link to both receive the $50 bonus. My name is Brenda Davis, and I am attempting to create a new Chime account. Kindly contact me and my friend, Johnny Coker, at our respective email addresses to help us resolve this matter promptly. Thank you for your assistance in advance. Brenda Davis: [redacted] Johnny Coker: [redacted]

I noticed a direct debit charge of $49.99 from a company called Dave on my account. The payment has been processed, but I am unsure of the purpose of this charge. I have tried to gather more information about Dave and the transaction without success. Typically, with my credit union account, I can easily access details by clicking on the transaction to view the company's information and contact number. I am reluctant to close my account entirely as it would mean waiting for a new card, which could take up to a week or 10 days. As a disabled individual, shopping online is vital for me as going to physical stores is challenging.

I was recommended to open a Chime account, but I've been having trouble creating one. I initially tried to open an account before but encountered difficulties. I attempted to do it again using my business email, but when I reached the part asking for my social security number, it indicated that it might be associated with another account. I suspect this could be from my previous unsuccessful attempt. However, I've never had a Chime card and I'm eager to explore the benefits. Unfortunately, I'm facing obstacles due to security reasons. I would appreciate any assistance you can provide. Thank you for your help.

On Friday in the early morning hours, I ended up at a stranger's house who drugged me and took my jacket with my keys, phone, and debit card inside. While on vacation, I urgently need to replace my card as it is my sole source of income. My card is with Chime, so withdrawing money from a bank without it is not an option. Please, I implore you, is there anything I can do to address this situation?

I am requesting my refund check as it has been more than 30 days since I submitted the required documents. Consumer Fraud Attorney Mr. Blake Thomas advised me to wait until the end of next week for the refund or legal action will be taken. He has successfully handled cases against Chimes and Bancorp Bank. After resubmitting the documents on 10/22/[redacted], Maggie from Chime Member Services mentioned that they are under review and assured me that I will receive the refund shortly. Despite several emails promising the refund within a specific timeframe, I have not received it. Following Mr. Blake Thomas' suggestion, I will contact Bancorp Bank for further assistance if the issue persists. Thank you.

I recently noticed an unauthorized transaction for $[redacted] on my Chime account through Cash App. I attempted to contact Cash App for information and a refund, using a phone number I found online. Unfortunately, I later discovered that Cash App had been compromised and the person I spoke with was a scammer posing as a customer service representative. They not only failed to assist with my $[redacted] refund but also fraudulently transferred an additional $[redacted] from my Chime account using a fake app they had me download called Support Customer. Despite my prompt report to Chime and subsequent investigation, they rejected my refund request, claiming no errors occurred. Researching similar cases online, I found numerous complaints resembling my experience, including reports to the Better Business Bureau about fake Cash App customer service. Even with this evidence provided to Chime, my refund was still denied. As a currently unemployed individual, I am unsure where else to turn for help in this matter. Any advice or assistance would be greatly appreciated. Thank you for your understanding.

I recently reported my lost or stolen wallet, and after being instructed by a representative to send a picture identification, I did so yesterday. Currently, I am using a friend's computer as I do not have a phone, and I received the new card. My main concern now is resetting my password on the mobile app to proceed with filing my taxes. I would appreciate an update on the status so I can move forward. Additionally, my primary email is not accessible from an unfamiliar device, so for any further correspondence, please use my secondary email. Thank you.

While watching a TV show at around 12:54 a.m., I received an alert on my time card indicating a $98 grocery purchase at Walmart using my chime card. I never made that purchase as Walmart in Rockford, Illinois, isn't open at that time, and my card is with me at home. The only valid purchases I made at Walmart were a doorbell and a 32-inch TV on October 5th. I used my card online afterward. My card hasn't been used since then, and seeing unauthorized activity alarms me since I had allocated that money for rent and bills. It's upsetting that someone misused my card, and I urgently need to rectify this situation.

I received my Chime card paperwork with an incorrect routing number. This is causing delays in receiving my social security funds, and I have mandatory bills to pay. I am extremely upset about the situation and frustrated with the lack of assistance from customer service. The experience has left me feeling violated and questioning the legitimacy of the company. I hope Chime addresses this issue promptly and improves its customer service to prevent similar incidents in the future.

I am waiting for payment from my insurance to cover auto repair expenses. The payment was submitted on the 6th and should have arrived by now. However, I was informed yesterday that due to the upcoming bank holiday on Monday, the funds will not be available until Tuesday. This delay is causing issues as I cannot get my car back from the repair shop and need to return the rental car today. I feel unsafe walking to work at night without a vehicle. I was not notified about the holiday delay, and it is affecting my safety and work situation. I had no problems with a previous payment from the same insurer, and I believe this delay can be resolved quickly. I hope we can push the payment through promptly. Please reach out to me to initiate contact between the parties involved and prevent further inconvenience and unsafe conditions. Thank you.

I recently got a new phone and installed the Chime app. However, when I try to log in, after entering my email and password, it prompts me for personal information like my name, social security number, and address to send a new card. I just want to access my existing card, not get a new one. Despite going through the process, it still states that I am unable to create a new account. I need help resolving this issue as I want to use my old account on the app.

I'm receiving my pay via direct deposit from my employer, TPUSAinc, into my Chime account. The Chime app notified me that I was eligible for the Spot Me feature and needed to enroll and activate it to use it. Despite enrolling and activating the Spot Me feature, my card was still declined when I attempted to use it. I'm confused why I can't utilize the Spot Me feature since I've received two deposits totaling over $[redacted].00.

Hello, my name is Chris Brooks. Recently, my Chime account was closed. I was unaware that I still had direct deposit checks scheduled to be deposited into my old account from SSDI, along with some refunds due to me. I have been trying to contact the Social Security office without success. I would appreciate it if someone could assist me with this matter. I am unsure if any refunds have been sent back to me or if Chime has returned the funds to the sender. I cannot remember the email I used with Chime, but here is the one I recall the most: [redacted] Additionally, I am sharing my cell number in case further explanation is necessary: 1-[redacted]. Thank you.

I need to update the contact information on my Chime account. The old phone number ended in [redacted], but I now use [redacted]. My active Time debit card ends in [redacted] and expires in 02/24. The name on the card is Dayna Lavatai. The current mailing and billing address on my Chime account is [redacted] Wilikina Dr. Apt-[redacted], Wahiawa, HI, [redacted]. My email linked to the account, [redacted], was compromised, and I’ve created a new one: [redacted] I'm looking to regain access to my account, particularly to receive my stimulus check. If someone from Chime could please contact me at [redacted] at your earliest convenience, I'd appreciate it. Thank you for your assistance. - Dayna Lavatai

I have attempted twice via email to report a fraudulent account created in my name, being sent to an outdated address I haven't lived at for over five years. I want to prevent the Visa Chime card from reaching that address because I never applied for it. Despite sending two emails, I haven't heard back from Chime. I received an email saying a new card I didn't apply for was sent to the old address. I've filed an identity theft claim with the FTC and my local state's attorney. I hold Chime accountable for any damages due to this fraudulent account opened in my name and the lack of response despite my efforts to reach out.

I am experiencing difficulty accessing my online account because the phone number linked to it is no longer valid. Despite numerous attempts, the password is not being accepted. This problem has persisted for nearly 3 months. I am unable to provide a government ID as it was stolen, and I am awaiting an appointment on March 18th to obtain a Texas issued ID. Access to my account is crucial as I need to manage my direct deposit to my Chime account. I lack any expired government-issued IDs for verification, but I possess only my birth certificate and social security card to confirm my identity. Urgent assistance resolving this matter is greatly appreciated. Thank you, Angela B. Email me at [redacted]

Chime recently notified me once via email that they were closing my account within three days. Subsequently, I received congratulatory emails about a new Credit Builder Card for meeting a specific transaction requirement on the original card. Hastily, I transferred all transactions to the Credit Card. However, it appears that the Credit Card has also been closed, despite no explicit mention in the initial email. I suspect this may be linked to a recent refund complaint I filed. I plan to contact them at 7am EST to address this issue. I would appreciate any guidance as I am feeling fatigued from handling this matter.

Hello, I hope you're having a pleasant evening! Towards the end of last year and the beginning of this year, I applied for a Chime Bank account using the Chime app. Unfortunately, before I could even receive my Chime card through the mail, I received an email stating that my account was closed due to potential fraudulent activity. Despite my attempts to reach out to them multiple times in order to resolve this matter, I have been unable to speak with anyone regarding the issue that occurred.