Carbonite Customer Service

Phone Number & Contact Info

Carbonite's Best Phone Number

Toll-free·Calls Customer Service·Most popular Carbonite number

How do I talk to a live human at Carbonite?

A:Press 1, then press 4, and wait on the line until transferred to a representative.

Does Carbonite offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Carbonite phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then press 4, and wait on the line until transferred to a representative.
Here is how our research team describes the way the Carbonite phone system greets you: Customer support, press 1. Sales, press 2. For partners, press 3. For any other inquiries, hang up and call 1-519-888-7111.
Below are some clips we've found from Carbonite's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For calling Carbonite, an OpenText company. This call may be monitored or recorded for quality or training purposes. For customer support, press one. For sales, press two. For partners, for support with our personal product, designed to back up individual computers, press one. For Hi. Thanks for calling Carbonite support. This is Josh. May I please have your email address or a case number?"
Excerpt from a call with Carbonite
Wednesday, February 21, 2024 5:09 PM

The first phone menu

"Thank you for calling Carbonite, an OpenText company. This call may be monitored or recorded for quality or training purposes.
For customer support, press one.
For sales, press two."
Excerpt from a call with Carbonite
Friday, June 14, 2024 11:22 PM

After you press 2

"For new purchases or renewals of our home use product, press one.
For renewals of our business product, press two."
Excerpt from a call with Carbonite
Wednesday, February 14, 2024 10:59 PM

What are the hours and when should I call?

Carbonite operates the call center for this 877-665-4466 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 135 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carbonite phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carbonite staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Carbonite is Sunday. The most busy day to call is Thursday, which averages 160% more phone calls by comparison. Again, this is based on a sample of 135 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Carbonite

In summation, the best day to call Carbonite is Friday.

Why Customers Call Carbonite

If you have time to do a bit of reading before you call Carbonite, we recommend you read over some of our problem-specific articles.

Is my data encrypted with Carbonite?

Yes, Carbonite ensures the encryption of your data for maximum security. All customer files are encrypted using 128-bit Blowfish encryption before being transmitted to Carbonite's servers. This encryption process scrambles your data, making it unreadable to anyone without the decryption key. Additionally, Carbonite utilizes Secure Socket Layer (SSL) technology during data transmission to protect against unauthorized access. Once the data reaches their servers, it remains encrypted and stored in highly secure data centers. Carbonite also provides the option for customers to use their personal encryption key for an extra layer of protection. With Carbonite, you can trust that your data is safe and securely encrypted throughout the entire backup and storage process.

Can I access my files from anywhere with Carbonite?

Yes, with Carbonite, you can access your files from anywhere. Carbonite offers a convenient and secure cloud storage solution that enables users to access their files remotely using any internet-connected device. Whether you're at home, in the office, or on-the-go, you can easily access and download your files through their user-friendly web interface or mobile app. Carbonite ensures that your data is securely encrypted and stored in their state-of-the-art data centers, protecting your files from loss, theft, or damage. This flexibility allows users to work remotely, collaborate with others effortlessly, and have peace of mind knowing their important files are accessible anytime and anywhere with Carbonite.

Does Carbonite work on Mac computers?

Yes, Carbonite works on Mac computers. Carbonite offers a comprehensive backup solution for Mac users, allowing them to protect their valuable data and files. Users can easily install the Carbonite software on their Mac computers and seamlessly backup their files to the cloud. Carbonite provides continuous and automatic backup, ensuring that all changes and modifications to files are saved in real-time. It also offers unlimited cloud storage, so Mac users can back up all their important data without worrying about space limitations. In case of any data loss, Carbonite allows users to easily restore their files with just a few clicks. Carbonite is compatible with all recent versions of macOS, making it a reliable and convenient backup solution for Mac users.

Top Carbonite customer service problems

Click the link above to get answers to just about any Carbonite customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Carbonite, and their purpose. Are any of these similar to the reason you are trying to call?
Renewing subscription: "I guess my membership my subscription expired. I need to renew it."
- From a call lasting 23m 4s , Jun 14, 2024 11:22 PM
Cancel subscription and uninstall: "I was calling to see if there's any way that we could cancel it, get it prorated, and the program uninstalled without any sort of issues."
- From a call lasting 5m 42s , Apr 25, 2024 8:58 PM
Adding new computer to account: "Hi. I bought a new computer yesterday, and I want to get it on Carbonite."
- From a call lasting 18m 9s , Mar 13, 2024 9:01 PM

More Carbonite Customer Service Contacts

There are of course other ways to contact Carbonite customer service besides the phone. Below we list the best ones, by medium.

Carbonite Customer Help Desk / Web Support

carbonite.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Carbonite customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Carbonite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carbonite agent. This phone number is Carbonite's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-665-4466 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carbonite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carbonite has 1 phone number. It's not always clear what is the best way to talk to Carbonite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Carbonite. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carbonite. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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