If a computer crashes and you are using Carbonite for backup, you will still have access to your files provided they were backed up prior to the crash. Carbonite automatically backs up your files in the background, and if your computer is unable to start, you can recover your files through the Carbonite website. You will need to log in to your Carbonite account from another computer or device that has Internet access. Once logged in, you can browse your backed-up files and download them as needed.
It is important to note that not all files may be backed up, depending on your specific Carbonite plan and the settings you have chosen. For users who have activated external device backup, files on connected devices will also be available. To ensure that you have covered all necessary files, it is advisable to periodically verify your backup settings and the items backed up. For specific instructions or further assistance, it may be helpful to visit the current Carbonite website for more information.