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Carbonite Customer FAQ

Top Answers & How-to Guides

What is Carbonite's Phone Number?

The question we are asked most often is about how to talk to Carbonite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Carbonite support external hard drive backups?

Yes, Carbonite supports external hard drive backups. By connecting your external hard drive to your computer, Carbonite will automatically...
Ask any question you have about Carbonite customer service, get an answer now.
Contact Carbonite customer service

Password Reset

How Do I Reset My Carbonite Password?

If you forget your Carbonite password, you can reset it through the website, the mobile app, or the desktop app. If you still can't...
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Multi-Computer Backup

Can I use Carbonite to back up multiple computers?

Yes, you can use Carbonite to back up multiple computers. Carbonite offers plans that cater to individual users as well as small businesses....
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File Restoration Time

How long does it take to restore files from Carbonite?

The time it takes to restore files from Carbonite largely depends on the amount and size of the data you wish to recover, as well as...
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Data Encryption

Is my data encrypted with Carbonite?

Yes, Carbonite ensures the encryption of your data for maximum security. All customer files are encrypted using 128-bit Blowfish encryption...
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Compatibility

Does Carbonite work on Mac computers?

Yes, Carbonite works on Mac computers. Carbonite offers a comprehensive backup solution for Mac users, allowing them to protect their...
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Remote Access

Can I access my files from anywhere with Carbonite?

Yes, with Carbonite, you can access your files from anywhere. Carbonite offers a convenient and secure cloud storage solution that...
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Storage Space

How much storage space do I have with Carbonite?

With Carbonite, you have the flexibility to choose a plan that matches your storage needs. We offer a range of plans, starting from...
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File Accessibility

What happens if my computer crashes, can I still access my files with Carbonite?

Yes, if your computer crashes, you can still access your files with Carbonite. The beauty of Carbonite's cloud backup solution is that...
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Automatic Backup Frequency

How often does Carbonite automatically back up my files?

Carbonite automatically backs up files once a day, allowing you to focus on your work without worrying about losing important data....
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Version History Restore

Can I restore files from a previous version with Carbonite?

Yes, with Carbonite, you can easily restore files from a previous version. Carbonite keeps multiple versions of your files for up to...
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External Drive Support

Does Carbonite support external hard drive backups?

Yes, Carbonite supports external hard drive backups. By connecting your external hard drive to your computer, Carbonite will automatically...
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Help me with my Carbonite customer service issue

Ask any question you have about Carbonite customer service. We will do our best to get you answers right away.
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