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Carbonite Customer FAQ

Top Answers & How-to Guides

What is Carbonite's Phone Number?

The question we are asked most often is about how to talk to Carbonite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Carbonite Password?

If you forget your Carbonite password, you can reset it through the website, the mobile app, or the desktop app. If you still...

How do I cancel my Carbonite subscription?

To cancel a Carbonite subscription, users should log into their account on the Carbonite website and find the subscription...
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Recent Carbonite Customer Questions

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Account Management

How Do I Reset My Carbonite Password?

If you forget your Carbonite password, you can reset it through the website, the mobile app, or the desktop app. If you still...
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How do I cancel my Carbonite subscription?

To cancel a Carbonite subscription, users should log into their account on the Carbonite website and find the subscription...
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Can I access my Carbonite account on mobile devices?

Yes, Carbonite allows account access via its mobile app on iOS and Android devices, enabling users to manage backups and...
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Backup Features

Can I use Carbonite to back up multiple computers?

Carbonite offers solutions for backing up multiple computers through its business plans or Family plan, whereas personal plans...
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How often does Carbonite automatically back up my files?

Carbonite provides continuous backups, updating in real-time whenever files are created, modified, or deleted. The first backup...
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Does Carbonite support external hard drive backups?

Carbonite does allow users to back up external hard drives by configuring the software to include them in backup plans. Users...
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Is there a limit to the size of the files I can back up?

Carbonite's individual plans typically offer unlimited backup for files without a specific size limit, but certain file types...
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File Recovery

How long does it take to restore files from Carbonite?

The duration for restoring files from Carbonite varies based on file size, number of files, internet speed, and server...
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What happens if my computer crashes, can I still access my files with Carbonite?

If a computer crashes but was backed up with Carbonite, users can access files via the Carbonite website on another device....
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Can I restore files from a previous version with Carbonite?

Yes, Carbonite does allow users to restore previous versions of files, which is helpful for recovering from accidental changes...
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What should I do if I can't find a backed-up file?

If a user cannot find a backed-up file with Carbonite, they should try using the search tool in the application to locate the...
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Data Security

Is my data encrypted with Carbonite?

Carbonite employs encryption for data protection during both transmission and storage. Files are encrypted during transfer and...
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How much storage space do I have with Carbonite?

Carbonite offers various storage plans with features tailored to user needs. The Basic plan provides unlimited storage from a...
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Compatibility

Does Carbonite work on Mac computers?

Carbonite does support Mac computers, allowing users to back up essential files on macOS seamlessly. The application runs in...
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Can I access my files from anywhere with Carbonite?

Carbonite allows users to access their files from almost anywhere with an internet connection. By using the web interface or...
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Does Carbonite support videos and photos?

Carbonite does indeed allow users to back up videos and photos, ensuring that multimedia files are securely stored. Users can...
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We look to the Carbonite issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Carbonite issues reported to GetHuman
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