Carbonite Customer Service Issues
Archive 2
The following are issues that customers reported to GetHuman about Carbonite customer service, archive #2. It includes a selection of 1 issue(s) reported July 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently updated a spreadsheet, but when I tried to open it in LibreOffice, it stated that the file was not found. Upon checking my Carbonite backup, I noticed it was backing up 1,[redacted] files. Strangely, when I revisited my Document Folder, the sub-folder labeled ###TRUSTEE FILES### had disappeared. After further investigation, I found that the ###TRUSTEE FILES### folder had been relocated to another sub-folder. The dates in the sub-folders under ###TRUSTEE FILES### seem accurate. I'm curious how the sub-folder was moved and why 1,[redacted] files were being backed up unnecessarily.
Reported by GetHuman-cncrowde on lundi 3 juillet 2023 00:50
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