BMW Customer Service

Phone Number & Contact Info

BMW's Best Phone Number

Toll-free·Calls Customer Service·Most popular BMW number

How do I talk to a live human at BMW?

A:When asked what can I help you with, say "Representative." Say "No" to the next question, then say "Representative" again.

Does BMW offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thurs 9am-9pm, Fri 9am-6pm EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

BMW Customer Phone Numbers

Financial Services

Toll-free · Mon-Thurs 9am-9pm, Fri 9am-6pm EST · Say "Customer relations" and then press 1 for vehicle or 2 for motorcycle. · Financial Services - Please say or enter your 10-digit account number or 9-digit Social Security number.

Roadside Assistance

Toll-free · 24 hours, 7 days · Calling this BMW number should go right to a real human being ·

Credit Card Customer Service

Toll-free · 24 hours, 7 days · Direct to a human · Card Member Services - Say or enter your credit card number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this BMW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked what can I help you with, say "Representative." Say "No" to the next question, then say "Representative" again.
Here is how our research team describes the way the BMW phone system greets you: If you are calling regarding a recall, press 1. If you know your party's 4-digit extension, press #. Are you calling about your lease or loan with financial services?
Below are some clips we've found from BMW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling BMW of North America. If you know your party's four digit extension, press pound.
Are you calling about your lease or loan with financial services?
Tell us the reason for your call so we can direct you to the right resource."
Excerpt from a call with BMW
Tuesday, March 12, 2024 3:36 PM

What are the hours and when should I call?

BMW operates the call center for this 800-831-1117 phone number Mon-Thurs 9am-9pm, Fri 9am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 497 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BMW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BMW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BMW is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 497 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call BMW

In summation, the best day to call BMW is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this BMW number, but it is also the day with the shortest hold times.

Why Customers Call BMW

If you have time to do a bit of reading before you call BMW, we recommend you read over some of our problem-specific articles.

What is the warranty coverage for a BMW?

All new BMW vehicles come with a comprehensive four-year/50,000-mile warranty, whichever occurs first. This warranty covers any defects in materials or workmanship and includes unlimited mileage for roadside assistance. In addition to the base warranty, BMW offers an extended warranty program called BMW Ultimate Care. This program extends the coverage for an additional period, varying by model and options selected. It includes scheduled maintenance, such as engine oil changes, brakes, and wiper blades for the duration of the extended coverage. For more specific details regarding warranty coverage, it is recommended to consult with your authorized BMW dealer or refer to the owner's manual.

Does BMW Have Roadside Assistance?

The BMW roadside assistance cover is a significant aspect when you own a BMW. Additionally, you get the roadside assistance help within the United States, Canada, and even Puerto Rico. Also, the ownership title is not essential when requesting the BMW roadside assistance plan.

What is the recommended maintenance schedule for a BMW?

The recommended maintenance schedule for a BMW varies depending on different factors such as the model, year, and driving conditions. However, BMW generally suggests following its Condition Based Service (CBS) system. This system monitors numerous factors, including oil quality, brake wear, and vehicle usage, to determine when maintenance is needed. CBS typically informs you through the iDrive system or dashboard display when specific services are due. As a general guideline, regular maintenance should include oil changes every 7,500 to 10,000 miles and inspection services every 20,000 to 30,000 miles. Additionally, brake fluid should be replaced about every two years, and the air filter and belts checked annually. It is essential to consult your BMW owner's manual or reach out to a certified BMW service center for your vehicle's specific maintenance requirements.

Top BMW customer service problems

Click the link above to get answers to just about any BMW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More BMW Customer Service Contacts

There are of course other ways to contact BMW customer service besides the phone. Below we list the best ones, by medium.

BMW Customer Help Desk / Web Support

bmwusa.com - Customer Service
Online customer service support
As a last, sometimes only, resort- BMW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is BMW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BMW agent. This phone number is BMW's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-831-1117 include Warranty, Repair, Find a service center, Technical Support and other customer service issues. Rather than trying to call BMW first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BMW has 4 phone numbers. It's not always clear what is the best way to talk to BMW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for BMW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BMW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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