A:When asked what can I help you with, say "Representative." Say "No" to the next question, then say "Representative" again.You can also use our free service that can talk to BMW for you and report back.
Q:
Does BMW offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thurs 9am-9pm, Fri 9am-6pm EST.The least busy day is Thursday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Thurs 9am-9pm, Fri 9am-6pm EST · Say "Customer relations" and then press 1 for vehicle or 2 for motorcycle. · Financial Services - Please say or enter your 10-digit account number or 9-digit Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this BMW number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to a human · Card Member Services - Say or enter your credit card number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for BMW below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this BMW phone number to document the phone system.
Here is how our research team describes the way the BMW phone system greets you: If you are calling regarding a recall, press 1. If you know your party's 4-digit extension, press #. Are you calling about your lease or loan with financial services?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked what can I help you with, say "Representative." Say "No" to the next question, then say "Representative" again.
Below are some clips we've found from BMW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling BMW of North America.
If you know your party's four digit extension, press pound.
Are you calling about your lease or loan with financial services?
Tell us the reason for your call so we can direct you to the right resource."
Excerpt from a call with BMW
Tuesday, March 12, 2024 3:36 PM
What are the hours and when should I call?
BMW operates the call center for this 800-831-1117 phone number Mon-Thurs 9am-9pm, Fri 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the BMW call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BMW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BMW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BMW is Thursday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call BMW is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this BMW number, but it is also the day with the shortest hold times.
You're first greeted by an automated messaging system when you call BMW's customer service line. The system thanks you for calling, offers a Spanish language option (press 2), and instructs you to press the pound key if you know your party's four-digit extension.
Interestingly, instead of providing a phone menu, which is pretty standard for most automated customer service lines, BMW's system jumps into a voice-activated, "why-are-you-calling" prompt.
Personally, I hate voice-activated systems; in my experience, they never work well. These systems have a select number of responses they're programmed to recognize, and that's about it, unless there's a new AI-run version I've yet to encounter. In other words, they very often misunderstand you or don't accept your reply because it doesn't adequately match their limited set of recognized words and expressions. It's incredibly frustrating and can feel like throwing darts at a dartboard while blindfolded. And I say this as a native English speaker without a strong accent, a lisp, or any other vocal difference that could make recognition more difficult for a voice-activated system.
Regarding BMW's system, however, they do give you a list of options to verbally select from, which makes navigation much easier. If you don't make a verbal selection the first time this list is offered, they will repeat it and this time give you keypad options (why not offer keypad options in the first place?).
If you don't make a selection after two cycles, the call automatically terminates.
The phone menu options provided after the first verbal-only cycle are as follows:
Press 1 for production status
Press 2 for roadside assistance
Press 3 for ConnectedDrive
Press 4 for other options
Press 0 to speak with an agent
(I really appreciate when a customer service line has a straightforward option to escape the automated messaging system gauntlet and speak with a human being.) The rep I was connected with was great and was able to resolve my concern in a matter of minutes—thank you, Susan!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call BMW
If you have time to do a bit of reading before you call BMW, we recommend you read over some of our problem-specific articles.
All new BMW vehicles come with a comprehensive four-year/50,000-mile warranty, whichever occurs first. This warranty covers any defects in materials or workmanship and includes unlimited mileage for roadside assistance. In addition to the base warranty, BMW offers an extended warranty program called BMW Ultimate Care. This program extends the coverage for an additional period, varying by model and options selected. It includes scheduled maintenance, such as engine oil changes, brakes, and wiper blades for the duration of the extended coverage. For more specific details regarding warranty coverage, it is recommended to consult with your authorized BMW dealer or refer to the owner's manual.
The BMW roadside assistance cover is a significant aspect when you own a BMW. Additionally, you get the roadside assistance help within the United States, Canada, and even Puerto Rico. Also, the ownership title is not essential when requesting the BMW roadside assistance plan.
The recommended maintenance schedule for a BMW varies depending on different factors such as the model, year, and driving conditions. However, BMW generally suggests following its Condition Based Service (CBS) system. This system monitors numerous factors, including oil quality, brake wear, and vehicle usage, to determine when maintenance is needed. CBS typically informs you through the iDrive system or dashboard display when specific services are due. As a general guideline, regular maintenance should include oil changes every 7,500 to 10,000 miles and inspection services every 20,000 to 30,000 miles. Additionally, brake fluid should be replaced about every two years, and the air filter and belts checked annually. It is essential to consult your BMW owner's manual or reach out to a certified BMW service center for your vehicle's specific maintenance requirements.
Click the link above to get answers to just about any BMW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More BMW Customer Service Contacts
There are of course other ways to contact BMW customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- BMW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BMW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BMW agent. This phone number is BMW's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-831-1117 include Warranty, Repair, Find a service center, Technical Support and other customer service issues. Rather than trying to call BMW first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BMW has 4 phone numbers. It's not always clear what is the best way to talk to BMW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BMW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BMW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
