Universal Studios Hollywood Customer Service

Phone Number & Contact Info

To purchase tickets for Universal Studios Hollywood, press one.
For current park hours or directions to our park, press two."

"For information about our VIP x for assistance with your FlexPay account, press one.
For assistance with registering an annual pass or season pass, press two."

Calling this Universal Studios Hollywood Customer Number

By Adam Goldkamp

Sep 3, 2024

Calling this number is interesting, as the automated system is easy to navigate, but not necessarily all that helpful. Getting someone on the phone is also a challenge. When I called, I was taken right to the automated system and given several options to get information about Universal Studios Hollywood.

I first opted to choose information about pass blackout dates, and was told that pass blackout dates could be found on the back of my pass, or by going on to Universal's website. This didn't really tell me any new information; it just told me how to find information with an extra step added.

I then asked for park hours, and I was told that on the day in question, the park would be open from 9 a.m. to 7 p.m. Once it had given me this information, it asked if I wanted to go back to the main menu. It at least answered the question this time, but it was also a simple question where more information wasn't required.

I then went back to the main menu and asked for park information. This time, it took me to the main help line, which was a surprise. I was expecting to be given options for information and allowed to choose what part of the park I wanted more information about. Instead, I got two rings and a message saying that the information center was currently closed and I would need to try back later. I checked to make sure the time was right, and it was.

Based on this, I wouldn't be inclined to use this number. It seems like Universal wants to push customers to the website, as its help questions either don't offer new information on their own or are quite basic. I'd use this if I didn't have internet, but that's the better option.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Universal Studios Hollywood's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Universal Studios Hollywood agent. This phone number is Universal Studios Hollywood's best phone number because 354 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8377 include Change a Booking, Make a Booking, Cancel a Booking, Refund, Park Feedback and other customer service issues. Rather than trying to call Universal Studios Hollywood first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Universal Studios Hollywood has 1 phone number. It's not always clear what is the best way to talk to Universal Studios Hollywood representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Universal Studios Hollywood. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Universal Studios Hollywood. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

Compare Universal Studios Hollywood Customer Service