Universal Studios Hollywood Customer Service

Ways to contact Universal Studios Hollywood and solve common issues

Use Universal Studios Hollywood's Phone Number

Universal Studios Hollywood's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Universal Studios Hollywood

Contacting Universal Studios Hollywood customer support

Below you can compare and contrast the 2 ways to contact Universal Studios Hollywood by looking at which ones are the fastest and which ones other customers recommend the most for solving Universal Studios Hollywood customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Universal Studios Hollywood across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins161
Online Help at universalstudioshollywood.com
Customer Service
< 38 hrs264

Universal Studios Hollywood: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Universal Studios Hollywood.
Can I upgrade my ticket to a VIP pass?
Yes, you can upgrade your ticket to a VIP pass at Universal Studios Hollywood. By upgrading, you gain exclusive access to a range of premium benefits and perks. With the VIP pass, you will enjoy priority boarding on select attractions, access to VIP lounges, and expert guided tours of the studio backlot. Additionally, you will receive reserved seating at shows and attractions, complimentary valet parking, and a gourmet lunch. The VIP pass offers a more personalized and immersive experience, allowing you to make the most of your visit to Universal Studios Hollywood. Upgrade your ticket to the VIP pass for an unforgettable and enhanced entertainment adventure.
Are there any age restrictions for certain rides or attractions?
Yes, there are age restrictions for certain rides and attractions at Universal Studios Hollywood. The park is designed to offer experiences suitable for different age groups. Ride restrictions are primarily based on height rather than age. For instance, children under 48 inches may have limited access to certain attractions due to safety guidelines. Some intense rides may have additional height requirements, such as being over 54 inches. Furthermore, experience suitability is varied, with some attractions designed specifically for younger children and others more suitable for older individuals or thrill-seekers. To ensure a safe and enjoyable visit, it is recommended to check the height and age requirements for each ride or attraction before planning your trip to Universal Studios Hollywood.
Is there parking available at Universal Studios Hollywood?
Yes, parking is available at Universal Studios Hollywood. There are multiple parking options for guests visiting the theme park. The main parking structure is conveniently located near the park entrance and offers ample space for cars and motorcycles. Additionally, there is preferred parking available for a slightly higher fee, providing closer access to the entrance. For oversized vehicles, there is also a designated area available. It is recommended to arrive early to ensure availability as parking can fill up quickly during busy periods. Universal Studios Hollywood also offers a valet parking service for added convenience. Please note that parking fees apply and are subject to change, so it is advisable to check the current rates before your visit.
Are there any height or weight restrictions for the rides?
Yes, there are height and weight restrictions for certain rides at Universal Studios Hollywood. These restrictions ensure the safety and enjoyment of all guests. Each ride has specific requirements regarding height and weight that must be followed. Child-friendly attractions typically have a minimum height requirement to ensure that children can safely ride. As for weight restrictions, some rides have limits to ensure proper functioning and guest safety. To provide a safe and enjoyable experience, it is advised to review the individual restrictions for each ride before visiting the park. This information can be found on the Universal Studios Hollywood website or by contacting guest services directly.
Are pets allowed inside Universal Studios Hollywood?
No, pets (except for service animals) are not allowed inside Universal Studios Hollywood. While we understand pets are cherished members of the family, for the safety and comfort of all guests, we have a strict no-pets policy. However, service animals are welcome, following guidelines set by the Americans with Disabilities Act (ADA). These trained animals must be harnessed, leashed, or tethered at all times, unless doing so interferes with their work or the handler’s disability. Bringing the necessary documentation for your service animal is recommended, but not required. Our priority is to provide a pleasant experience for all guests, ensuring a safe and enjoyable visit to Universal Studios Hollywood.
Are there any discounts available for tickets?
Yes, there are various discounts available for tickets at Universal Studios Hollywood. Visitors can find discounts on the official website, where special promotions and offers are regularly updated. Additionally, tickets can be purchased online through authorized ticket sellers, which often feature discounted rates compared to purchasing at the gate. Other discounts may be available for specific groups such as AAA members, military personnel, and California residents. It is recommended to check the website or contact customer service to explore all available discounts and select the best option. By taking advantage of these discounts, visitors can enjoy a memorable experience at Universal Studios Hollywood while saving money.
There's more!
Click below to show 8 more questions, answers, and complete guides to common Universal Studios Hollywood customer support problem.

Recent reasons customers contacted Universal Studios Hollywood:

I bought a one day ticket for September ** at the park on your website. However, I have...
I have Silver annual passes for my grandsons and I have a Gold pass. We all went to Uni...
Deleted my email where my ticket was
Trying to link my early access tickets on the app and I get the message that sorry you...
Questions regarding rates and nintendo world, only trying to buy tickets to Nintendo wo...
Emergency. We left a black zipper pouch with insulin and meter in the restroom in the...
I order my tickets about ** hours ago and still have no received them and the tickets w...
Two days ago I bought * tickets for Sunday August **th. The credit card charge went thr...
I am enquiring about a season pass I am being charged for.
Hello, I bought a ticket on July *, and the payment was processed but my ticket has not...
I didn’t receive confirmation email about my ticket for universal park...
More customer issues

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Does GetHuman work with Universal Studios Hollywood?

GetHuman does not work with Universal Studios Hollywood's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Universal Studios Hollywood at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Universal Studios Hollywood's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Universal Studios Hollywood at a Glance

Universal Studios Hollywood has no chat option
Universal Studios Hollywood has no customer email
Universal Studios Hollywood has 1 help forum
Universal Studios Hollywood has no twitter handle
Universal Studios Hollywood has no facebook page
Contact information overview

Answered on this page:

What is the best time to visit Universal Studios Hollywood to avoid crowds?
Can I bring outside food and drinks into the park?
Do I need to make a reservation to visit Universal Studios Hollywood?
How Do I Get a Universal Studios Ticket Refund?
How Do I Recover My Universal Studios Password?
What are the current ticket prices for Universal Studios Hollywood?
What are the operating hours of Universal Studios Hollywood?
Solutions to common issues

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