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Aviva Customer Service

Phone Number & Contact Info

Aviva's Best Phone Number

800-252-4467
Toll-free·Calls Customer Service·Most popular Aviva number
Q:

How do I talk to a live human at Aviva?

A:For help from Aviva Life & Annuity Company of New York
Q:

Does Aviva offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8am-5pm CST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Aviva Customer Phone Numbers

Annuities Customer Service

888-266-8489
Toll-free · Mon-Thu 8am-5pm CST · For help with Annuities ·

Life Insurance Customer Service

800-800-9882
Toll-free · Mon-Thu 8am-5pm CST · Direct to Life Insurance Department ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aviva phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For help from Aviva Life & Annuity Company of New York

What are the hours and when should I call?

Aviva operates the call center for this 800-252-4467 phone number Mon-Thu 8am-5pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aviva phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aviva staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aviva is Thursday. The most busy day to call is Monday, which averages 164% more phone calls by comparison. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Aviva

In summation, the best day to call Aviva is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aviva staffs the call center well on Thursday.

Why Customers Call Aviva

If you have time to do a bit of reading before you call Aviva, we recommend you read over some of our problem-specific articles.

What discounts are available for Aviva customers?

At Aviva, we offer various discounts to reward our valued customers. We understand the importance of saving money while providing exceptional coverage and service. Our discounts include a multi-policy discount, where you can save for bundling multiple insurance policies, such as home and auto. We also offer a safe driver discount, which rewards those with a clean driving record with lower premiums. Aviva also provides loyalty discounts for long-term policyholders, acknowledging your trust and commitment to us. Additionally, we offer discounts for students with good grades, as we believe in encouraging and supporting education. These discounts are just a few examples of how Aviva prioritizes the financial well-being of our customers. Contact us today to learn more about the discounts we offer and find the best policy for your needs.

What insurance products does Aviva offer?

Aviva offers a wide range of insurance products to cater to individuals and businesses alike. For personal insurance, Aviva provides coverage for home, car, travel, health, life, and critical illness. They offer comprehensive packages tailored to meet specific needs and budget requirements. Additionally, Aviva offers a variety of insurance options for businesses such as property and liability coverage, fleet insurance, professional indemnity, and employee benefits. They work closely with their customers to understand their unique requirements and provide a personalized approach to insurance solutions. With Aviva, customers can have peace of mind knowing that they are protected against a range of risks and uncertainties, backed by a reputed and trusted insurance provider.

What payment options are available for Aviva policies?

Aviva offers multiple payment options to suit its customers' needs. Policyholders can choose to pay their premiums annually, semi-annually, quarterly, or via monthly installments. For annual and semi-annual payments, customers have the flexibility to pay via credit or debit card, ACH (automated clearing house) transfer, or by sending a check. Quarterly and monthly payments, on the other hand, can only be made through credit or debit cards or ACH transfers. Aviva also provides the convenience of automatic payments, allowing policyholders to set up recurring payments from their chosen payment method. With a range of payment options, Aviva ensures that its customers can select the most suitable method that aligns with their preferences and financial circumstances.

Top Aviva customer service problems

Click the link above to get answers to just about any Aviva customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Aviva Customer Service Contacts

There are of course other ways to contact Aviva customer service besides the phone. Below we list the best ones, by medium.

Aviva Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aviva provides this option.

Conclusion and closing notes

This is Aviva's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aviva agent. This phone number is Aviva's best phone number because 5,796 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-4467 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aviva first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Aviva has 3 phone numbers. It's not always clear what is the best way to talk to Aviva representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aviva. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aviva. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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