A:For help from Aviva Life & Annuity Company of New York.Our free phone can also navigate phone menus to get a live human at Aviva for you.
Q:
Does Aviva offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 8am-5pm CST.The least busy day is Tuesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aviva below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aviva phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For help from Aviva Life & Annuity Company of New York
What are the hours and when should I call?
Aviva operates the call center for this 800-252-4467 phone number Mon-Thu 8am-5pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Aviva call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aviva phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aviva staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aviva is Tuesday.The most busy day to call is Monday, which averages 75% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Aviva is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aviva staffs the call center well on Tuesday.
Why Customers Call Aviva
If you have time to do a bit of reading before you call Aviva, we recommend you read over some of our problem-specific articles.
At Aviva, we offer various discounts to reward our valued customers. We understand the importance of saving money while providing exceptional coverage and service. Our discounts include a multi-policy discount, where you can save for bundling multiple insurance policies, such as home and auto. We also offer a safe driver discount, which rewards those with a clean driving record with lower premiums. Aviva also provides loyalty discounts for long-term policyholders, acknowledging your trust and commitment to us. Additionally, we offer discounts for students with good grades, as we believe in encouraging and supporting education. These discounts are just a few examples of how Aviva prioritizes the financial well-being of our customers. Contact us today to learn more about the discounts we offer and find the best policy for your needs.
Aviva offers a wide range of insurance products to cater to individuals and businesses alike. For personal insurance, Aviva provides coverage for home, car, travel, health, life, and critical illness. They offer comprehensive packages tailored to meet specific needs and budget requirements. Additionally, Aviva offers a variety of insurance options for businesses such as property and liability coverage, fleet insurance, professional indemnity, and employee benefits. They work closely with their customers to understand their unique requirements and provide a personalized approach to insurance solutions. With Aviva, customers can have peace of mind knowing that they are protected against a range of risks and uncertainties, backed by a reputed and trusted insurance provider.
Aviva offers multiple payment options to suit its customers' needs. Policyholders can choose to pay their premiums annually, semi-annually, quarterly, or via monthly installments. For annual and semi-annual payments, customers have the flexibility to pay via credit or debit card, ACH (automated clearing house) transfer, or by sending a check. Quarterly and monthly payments, on the other hand, can only be made through credit or debit cards or ACH transfers. Aviva also provides the convenience of automatic payments, allowing policyholders to set up recurring payments from their chosen payment method. With a range of payment options, Aviva ensures that its customers can select the most suitable method that aligns with their preferences and financial circumstances.
Click the link above to get answers to just about any Aviva customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Aviva is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aviva provides this option.
Conclusion and closing notes
This is Aviva's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aviva agent. This phone number is Aviva's best phone number because 5,796 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-4467 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aviva first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Aviva has 3 phone numbers. It's not always clear what is the best way to talk to Aviva representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aviva. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aviva. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.