To access policy documents online with Aviva, customers typically need to visit the official Aviva website and log in to their account. Once logged in, they should navigate to the section dedicated to policy management, which usually contains a selection of their active policies. There, they can find options to view, download, or print their policy documents. If customers do not have an online account, they may need to register by providing their personal information and policy details to create one. This process ensures that they can securely access their documentation whenever needed. For specific instructions or any issues encountered during the process, it may be beneficial to refer to the help or FAQ sections on the Aviva website, where additional guidance is often provided.