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Aviva Customer FAQ

Top Answers & How-to Guides

What is Aviva's Phone Number?

The question we are asked most often is about how to talk to Aviva customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Aviva Customer Questions

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Insurance Products

What insurance products does Aviva offer?

Aviva offers an extensive selection of insurance products, including home, auto, travel, life, and health insurance for...
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Do I need to provide medical information for Aviva health insurance?

When applying for health insurance through Aviva, individuals often need to supply medical details, which may include...
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Are there any age restrictions for Aviva insurance policies?

Aviva insurance policies may have age-related restrictions that differ by coverage type. Life, health, and travel insurance may...
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Are there any additional services offered for Aviva life insurance clients?

Aviva life insurance clients can access various additional services, including financial planning tools, educational resources...
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Policy Management

Can I manage my policy online?

Aviva allows customers to manage their insurance policies online via their user-friendly portal. Users can view policy details,...
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Can I add additional coverage to my existing Aviva policy?

Yes, it is typically possible to enhance an existing Aviva policy by adding more coverage, subject to the policy specifics....
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How can I access my policy documents online with Aviva?

To access policy documents online, customers should log into their Aviva account on the official website. After logging in,...
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What is the process for updating personal information on my Aviva policy?

To update personal information on an Aviva policy, gather the necessary details, then log into the online portal or send a...
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Payment and Discounts

What payment options are available for Aviva policies?

Aviva provides various payment options for its policies, including direct debit, annual or monthly payments, and debit or...
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What discounts are available for Aviva customers?

Aviva offers various discounts for customers based on their insurance type, such as auto and home insurance. Discounts may...
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Customer Support

Is roadside assistance included in Aviva car insurance policies?

Roadside assistance is not automatically included in all of Aviva's car insurance policies. Its availability varies by policy...
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What should I do if I have a complaint regarding my Aviva policy?

If someone has a complaint about an Aviva policy, they should first review the policy details to understand their coverage....
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What should I do if I want to cancel my Aviva insurance policy?

To cancel an Aviva insurance policy, one should first review the policy terms for any cancellation guidelines and possible...
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What is the cancellation policy for Aviva insurance policies?

The cancellation policy for Aviva insurance varies by policy type and specific terms. Generally, policyholders can cancel at...
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Claims Process

How does Aviva handle claims related to natural disasters?

Aviva has a thorough process for managing natural disaster claims, prioritizing timely communication and assistance for...
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What resources does Aviva provide for managing claims online?

Aviva offers various online resources for managing claims, including a convenient claims portal for submissions and tracking....
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What steps should I take if I need to file a claim with Aviva?

To file a claim with Aviva, review your policy to understand your coverage, gather necessary documents, and then submit your...
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Aviva issues reported to GetHuman
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