AT&T Business Services Phone Number

What It's Like to Call AT&T Phone Number 800-286-8313

By Christian Allen

Dec 20, 2023

While I realize that this might sound old fashioned, I like having a landline for my home. The idea that there is a phone line that everyone can access is great for my pre-teens. They're often alone by themselves now after school and I want them to be able to reach me, but I also don't want them to have cellphones yet. I have many fond memories of chatting on the landline, so I plan to do the same for them. However, after moving I need to set up a new landline service. 

AT&T is an easily recognizable name so I figured I'd call them to set up the landline. We already have an internet provider and don't use cable, but I figure that getting a landline alone shouldn't be a hard task. Maybe we will get lucky and the home will already have a hookup. It's an older home so that might be the one benefit of not purchasing a newer home when we moved. I figured I might have a long wait time since AT&T is a huge company, but I only had to hold on the line for a minute, which was a pleasant surprise. 

I did hit a small issue when I called this number, as it said the number was no longer in use, but to call 1-800-288-2020. However, it was easy enough to pivot, so this wasn't that big of a deal. I called that number, but the voice assistant got messed up when she asked me what I needed. In the end, I think that it worked out to my advantage. To start, it asked, "What can I help you with today?" I said, "Help with setting up a landline," and then it responded by saying that the account associated with this number didn't have this product. 

This seemed silly because I said I wanted to set up a landline, which I wouldn't already have. At any rate, before I could say anything the automated system picked up the noise in the background at my house and I think this is what messed the system up. It automatically said, "I don't recognize that, please hold while I find someone who can help you," Then in just seconds I was transferred to Ira, who was able to walk me through the process. It turns out that sometimes noisy kids can help you out because in this case, they got me straight to a helpful agent!

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

AT&T's 800-286-8313 Business Services Number

This AT&T phone number is ranked #7 out of 13 because 220,254 AT&T customers tried our tools and information and gave us feedback after they called. The reason customers call 800-286-8313 is to reach the AT&T Business Services department for problems like Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support. As far as we can tell, AT&T has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas and you can call during their open hours Mon-Fri 8am-6pm EST. AT&T has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-286-8313 and ways to call or contact AT&T with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T

Calling AT&T at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-286-8313. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T Business Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Once on the phone with AT&T's Business Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T in General

While 800-286-8313 is AT&T's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 55% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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