AT&T Bell South Internet Phone Number

What It's Like to Call AT&T Phone Number 800-436-8638

By Christian Allen

Dec 11, 2023

I've been having a lot of trouble with my hotspot lately, and since I pay extra for an active hotspot, I wanted to talk to someone in technical support at AT&T about it. As someone who works from home and is often on the move, I rely on my hotspot when I'm not home. Any deadtime means time I'm not getting paid, which is very serious to me. 

In the past, when I called AT&T, I was able to talk to someone without wasting too much time, so I was hoping for the same thing this time. It partially worked out because I did get to talk to a customer service agent. However, the system didn't cater to those who needed technical support, and my old number was apparently inactive, so I had to call a different number. 

The first number I tried was this one, but even though it led me to AT&T, apparently, it's an inactive number, which probably tells you something about how long I have been a customer. Instead, a prerecorded message said, "Thank you for calling AT&T customer service. The number you have called is no longer in service. If you would like to place an order or talk to someone about our services, please call 1-800-288-2020." I was a bit baffled, but I figured something changed on me and just called the new number. 

That number worked, and almost instantly, an automated assistant said, "Welcome to AT&T. What's the issue you are calling about?" I said, "Hotspot," and it responded, "I see the number you are calling from and used it to look at your account. Is that the account you are calling about?" I responded yes, and then it told me that I could go online to get information to troubleshoot my hotspot. It texted me a message about the information, but I had already looked at online support, and this wasn't what I wanted. I wanted to talk to someone. 

Luckily, following that statement, it said, "What would you like to do next?" This time, I just said, "Talk to technical support." It requested to learn more about my request, and I just repeated "technical support for hotspot," and it told me to hold while it processed my request. I had to listen to a few speeches while on hold, but once the music started, it was just a few seconds before Julian picked up. While he wasn't able to help me with technical support, he listened to what I had to say and transferred me to the right department. Overall, it was a bit of a long ride, but I got the information I needed out of it. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

AT&T's 800-436-8638 Bell South Internet Number

This AT&T phone number is ranked #5 out of 13 because 220,254 AT&T customers tried our tools and information and gave us feedback after they called. The reason customers call 800-436-8638 is to reach the AT&T Bell South Internet department for problems like Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support. As far as we can tell, AT&T has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas and you can call during their open hours Mon-Fri 8am-6pm EST. AT&T has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-436-8638 and ways to call or contact AT&T with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T

Calling AT&T at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-436-8638. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T Bell South Internet agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Once on the phone with AT&T's Bell South Internet department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T in General

While 800-436-8638 is AT&T's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T help by calling them, is that other customers give their customer support at this number a 46% score for their communication skills and a 55% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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