AT&T Adding New Service Phone Number

What It's Like to Call AT&T Phone Number 800-222-0300

By Christian Allen

Dec 20, 2023

I've noticed that my phone seems to lag a lot, and it's not that old, but I suspect the problem stems from my 5G because it works fine when it's on Wi-Fi. Therefore, the issue must be with the network, and I want to talk to AT&T about what they can do about it. I'm paying for the data plan, so it would be nice if I could actually access data when I am away from my house. 

At first, I was concerned about how long I would be on hold because there are so many different reasons that people could call AT&T, but it didn't take that long. AT&T offers so many services like cable, internet and mobile cell phone service that there are dozens of reasons people may need help from technical support. The automated system makes it easy to get through the system and to someone who can help. 

When I first called, I heard the standard AT&T ringtone, and then it greeted me with, "Welcome to AT&T. If you are calling regarding your AT&T wireless or cell phone service, press 1. Otherwise, press 2." I pressed one, and then it asked if I was calling about the number I was calling from, and when I confirmed that was true, it said, "Thank you. Please wait while we process your request." A few seconds passed, and it asked, "What's the issue you are calling about?" 

After a brief pause while I thought, I said, "The Internet is slow." There was another pause, and then it said, "I used the number you are calling from to look up your account. Are you calling about your wireless phone service?" This seemed silly since I have basically answered this question twice, but I went ahead and said yes again. Then it said, "One minute, please, while I handle your request. For security, tell me the account holder's passcode. You can also say, I don’t know it." I did know my passcode, so I said it, and then it told me to wait a minute while it got an agent. 

At this point, it was just under two minutes, and it only took a few seconds for Jackie to answer the phone from technical support. While she couldn't fix the problem from her side, she offered me some troubleshooting ideas that I plan on trying. In the future, I would suggest not calling from the phone you want to troubleshoot, as that was impossible to do, but I'm hoping it gets faster now. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

AT&T's 800-222-0300 Adding New Service Number

This AT&T phone number is ranked #8 out of 13 because 220,254 AT&T customers tried our tools and information and gave us feedback after they called. The reason customers call 800-222-0300 is to reach the AT&T Adding New Service department for problems like Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service. As far as we can tell, AT&T has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas and you can call during their open hours 24 hours, 7 days. AT&T has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-222-0300 and ways to call or contact AT&T with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T

Calling AT&T at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-222-0300. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T Adding New Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Once on the phone with AT&T's Adding New Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T in General

While 800-222-0300 is AT&T's #8 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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