AIG Customer Service

Phone Number & Contact Info

AIG's Best Phone Number

Calls Customer Service·Most popular AIG number

How do I talk to a live human at AIG?

A:Press 0 for the operator at the first menu.

Does AIG offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AIG phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 for the operator at the first menu.
Here is how our research team describes the way the AIG phone system greets you: Report a claim, Press 1, life or retirement accounts, amenities, Press 2, Travelers guard travelers insurance, Press 3, Private group insurance, Press 4, Commercial Insurance, Press 5, Lexington Insurance, Press 6, Corporate info, vendors or HR, Press 7, AIG operator, Press 0

What are the hours and when should I call?

AIG operates the call center for this 212-770-7000 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 837 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AIG phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AIG staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AIG is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 837 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call AIG

In summation, the best day to call AIG is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AIG staffs the call center well on Wednesday.

Why Customers Call AIG

If you have time to do a bit of reading before you call AIG, we recommend you read over some of our problem-specific articles.

What is AIG Retirement?

AIG Retirement is a comprehensive retirement plan offered by American International Group (AIG), a leading global insurance and financial services company. It is designed to help individuals effectively save and plan for a financially secure retirement. AIG Retirement offers various retirement products and services, including individual retirement accounts (IRAs), annuities, and employer-sponsored retirement plans. With a focus on personalized solutions, AIG Retirement provides options tailored to individuals' unique goals, risk tolerance, and time horizon. Whether it's maximizing tax advantages, generating income, or growing savings, AIG Retirement offers a range of investment options to suit diverse needs. Backed by AIG's extensive experience and expertise, AIG Retirement aims to help individuals navigate the complexities of retirement planning and achieve their financial goals for a comfortable and worry-free retirement.

What are the tax advantages of having an AIG Retirement account?

Having an AIG Retirement account offers numerous tax advantages. Firstly, contributions made to the account are typically tax-deferred, meaning they are not subject to income tax until withdrawn. This enables individuals to potentially lower their current taxable income. Secondly, the growth of investments within the account is tax-deferred as well, allowing them to compound over time without being taxed. Thirdly, when withdrawals are made during retirement, they are subject to ordinary income tax rates. However, as retirees often have lower income levels, they may be in a lower tax bracket. Additionally, those aged 50 and above may be eligible for catch-up contributions, which allow an additional amount to be contributed to their retirement account. Overall, an AIG Retirement account provides valuable tax advantages to help individuals maximize their savings and prepare for a financially secure retirement.

Does AIG provide online account management for policyholders?

Yes, AIG offers convenient online account management for policyholders. Our user-friendly online platform allows policyholders to securely access and manage their accounts anytime, anywhere. Through our online system, policyholders can easily view policy details, update personal information, make premium payments, and access important documents. This streamlined process provides policyholders with the flexibility and convenience they desire, eliminating the need for time-consuming paperwork or phone calls. Additionally, our online account management platform ensures the highest level of security, protecting policyholder information and maintaining confidentiality. At AIG, we are committed to providing exceptional customer service and offering digital solutions that cater to the evolving needs of our policyholders.

Top AIG customer service problems

Click the link above to get answers to just about any AIG customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More AIG Customer Service Contacts

There are of course other ways to contact AIG customer service besides the phone. Below we list the best ones, by medium.

AIG Customer Service on X (formerly Twitter)

@AIGInsurancetwitter.com/AIGinsurance - Customer Service
Use the link to connect with customer service through Twitter
AIG, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

AIG Customer Help Desk / Web Support

aigcorporate.com - Customer Service
AIG phone number and feedback information
As a last, sometimes only, resort- AIG customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AIG's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AIG agent. This phone number is AIG's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-770-7000 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AIG first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, AIG has 1 phone number. It's not always clear what is the best way to talk to AIG representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AIG. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AIG. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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