My bank texted me asking if this was a fraudulent charge (initial payment for a new acc...

GetHuman5178728's Refund a Charge issue with eHarmony from August 2020

Help with my eHarmony issue
First: share to improve GetHuman5178728's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5178728's own words
My bank texted me asking if this was a fraudulent charge (initial payment for a new account). I immediately texted back that it wasn't. It remained as "pending" (charge) on my account until this morning when I checked and it is gone and not paid. Please help me pay for this . Can you resubmit the charge? I think the bank was trying to protect me even though I texted that it was not a fraud. *Cheryl Haley

GetHuman5178728 did not yet indicate what eHarmony should do to make this right.

How GetHuman5178728 fixed the problem

We are waiting for GetHuman5178728 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get eHarmony's attention and get better help faster. Tap below to get started.
Having eHarmony issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eHarmony

Refund a Charge issue
Reported by GetHuman5178728
Aug 19th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2000 others
0 customers following this
Items needed
Name on the account
Billing address
Your birthday

Timeline

GetHuman5178728 started working on this issue
Aug 19th 2:40pm