eHarmony Customer Service

Ways to contact eHarmony and solve common issues

Use eHarmony's Phone Number

eHarmony's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for eHarmony

Contacting eHarmony customer support

Below you can compare and contrast the 3 ways to contact eHarmony by looking at which ones are the fastest and which ones other customers recommend the most for solving eHarmony customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact eHarmony across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
19 mins1202
Customer Service
< 12 hrs897
Online Help at
Customer Service
< 10 hrs2405

eHarmony: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for eHarmony.
How does eHarmony's matching algorithm work?
eHarmony's matching algorithm is a sophisticated process that focuses on compatibility and long-term relationships. It uses a scientifically-developed Compatibility Matching System (CMS) that analyzes key dimensions of personality and preferences. The algorithm considers data collected from in-depth questionnaires completed by members, including values, beliefs, personal habits, and relationship goals. It then compares these characteristics with thousands of other profiles to find potential matches. The CMS also considers factors such as emotional temperament, social style, and communication style. This comprehensive analysis allows the algorithm to provide highly compatible matches by focusing on compatibility at a deep level beyond just superficial attributes. With continuous research and updates, eHarmony's matching algorithm continually improves to ensure users have the best chance of finding a meaningful, long-lasting connection.
Is eHarmony available in multiple languages?
No, eHarmony is currently only available in English. We understand the importance of catering to different languages and cultures, but at this time, our platform is solely offered in English. We are constantly evaluating opportunities for expansion and seeking ways to make our services more accessible to a broader international audience. However, we recommend utilizing online translation tools if necessary to navigate the platform. Stay tuned for any future updates regarding the availability of eHarmony in multiple languages.
Are there any age restrictions to join eHarmony?
Yes, there are age restrictions to join eHarmony. To create an account, users must be at least 18 years old. eHarmony aims to provide a platform for individuals seeking long-term relationships, and therefore, requires a certain level of maturity and legal adulthood to participate. Additionally, eHarmony acknowledges that different age groups may have varying relationship preferences and goals. As such, the platform caters to a wide range of ages, ensuring compatibility among members by connecting individuals within similar life stages. Whether you're a young adult or a senior, eHarmony welcomes individuals of all ages who are interested in finding meaningful connections and companionship.
There's more!
Click below to show 10 more questions, answers, and complete guides to common eHarmony customer support problem.

Recent reasons customers contacted eHarmony:

Am trying to fill in my height and they are telling me error
Hi there, I just realised that I have entered my height incorrectly. I’m ***cm but I ha...
Do you have a * month subscription? How much is it? I don't want to do * or * month sub...
What happened to my account??
Hi Mark Neumann l join on webs day l can’t login again l need to know password or restart
I can't use my work email for my e-harmony account, it always blocks anything i open fr...
Cancel subscription immediately
Can’t get into account by email or password. Want a refund asap.
I deleted a contact by accident, how do I get him back?
I enrolled basic with a fake name as advised by your web site. If Inwish to enroll in...
I want to delete my account permanently. I want you to stop charging my card.
I closed my one account only to find out y'all opened another account. I need it closed...
I am still being charged for subscription canceled long ago*Please fix via restitution...
Cancel the subscription how many times do I have to say cancel cancel cancel cancel
Why do I only have ** or ** ladies to look at? Where is my list of women? Do you not h...
More customer issues

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Does GetHuman work with eHarmony?

GetHuman does not work with eHarmony's customer support operations, directly or in any other way. GetHuman has no partnership or relation to eHarmony at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check eHarmony's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting eHarmony at a Glance

eHarmony has no chat option
eHarmony has 1 customer email
eHarmony has 1 help forum
eHarmony has no twitter handle
eHarmony has no facebook page
Contact information overview

Answered on this page:

How Do I Change My Name on eHarmony?
How Do I Change My Profile Picture on eHarmony?
Can I browse profiles anonymously on eHarmony?
How Do I Reset My Password for eHarmony?
How Do I Sign Up for
How Do I Cancel My Subscription to eHarmony?
How Do I Retake the Personality Profile Test on eHarmony?
Solutions to common issues

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