eHarmony Customer FAQ

To reset your password, go to the eHarmony login page and click on the "Forgot Password?" link. Follow the prompts to receive an email with instructions on how to create a new password. If you encounter any issues, please refer to the support options available on the eHarmony site.

We understand your situation, but eHarmony's refund policy typically provides a 14-day money-back guarantee for new subscriptions. If you cancel within this period, you may be eligible for a full refund. For annual subscriptions, refunds are less common outside of this window. It's important to refer to the specific terms and conditions of the subscription you signed up for regarding refunds. There is a link to the most up-to-date contact information right here on this page, which can assist you further with your cancellation and refund inquiry.

Refunds are generally not provided for subscriptions that have been used or renewed. However, if you believe there has been an error in canceling your subscription, it may be worth reviewing your account details. We recommend checking the terms and conditions related to cancellations and refunds for your specific payment plan.

To delete your subscription and profile on eHarmony, log into your account, go to the "Account Settings," and select the option to cancel your subscription. Follow the prompts to delete your profile as well. If you're experiencing issues, please check for any error messages and ensure all necessary steps are completed.

We recommend using the "Forgot Password" option on the login page to reset your password. You will receive instructions via email to create a new password. If you continue to experience issues, we suggest checking your email for any messages regarding your account that may provide further guidance. There is also a link to the most up-to-date contact information right here on this page if you need additional help.