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eHarmony Customer FAQ

Top Answers & How-to Guides

How do I Contact eHarmony Customer Service?

The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and find your...

How Do I Remove Old eHarmony Matches?

When online dating, it's important to get a good vibe from your matches. You can delete eHarmony matches that aren't right for you...
Ask any question you have about eHarmony customer service, get an answer now.

Recent eHarmony Customer Questions

How do I specify the age group of men that I would like to meet. My preference is between the age of 70-76. Also, how do I specify the distance that I would prefer. i.e. a 50 mile radius. Please advise

To specify the age group of men you'd like to meet, go to your search preferences in your account settings. There, you can set the desired age range, such as 70-76. For distance preferences, you can also adjust this in the settings. Look for the option to set a maximum distance for potential matches, allowing you to choose a 50-mile radius. Save your changes, and you'll receive matches that fit your criteria.
Asked Oct 7, 2024 8:57 PM

I paid for a membership that I was asked to 46$ I paid the amount but what I saw in my account they deducted 311.20$ . I need a refund

We understand your concern regarding the unexpected charge. It's important to note that billing issues are best resolved through the official eHarmony customer support. There is a link to the most up-to-date contact information right here on this page. Please reach out to them for assistance with your refund request.
Asked Sep 22, 2024 3:34 AM

At end of survey it will not except my postal code

If your postal code is not being accepted at the end of the survey, ensure that you are entering it correctly without any extra spaces or incorrect characters. Check the specific format eHarmony requires for your region, as it may vary. If the issue persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Sep 18, 2024 1:39 PM

I cancelled my account and want to know if I will be charged for the year that I signed up for

If you cancel your account, you will not be charged for the remaining period, but it varies based on the terms of your subscription. Typically, your account remains active until the end of the billing cycle you've already paid for, and you won't receive any additional charges. Always check the specific terms and conditions associated with your subscription for the most accurate information.
Asked Aug 21, 2024 6:18 PM

how do I contact you by phone?

There's a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 10, 2024 9:57 AM

Help me with my eHarmony customer service issue

Account Management

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and find your...

How Do I Remove Old eHarmony Matches?

When online dating, it's important to get a good vibe from your matches. You can delete eHarmony matches that aren't right for you...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the eHarmony...

How Do I Reset My Password for eHarmony?

If you're having trouble logging in to your eHarmony account, you can try a few things. Use the site to change your password, use the...

How Do I Report Someone on eHarmony?

Learn how to report a person on eHarmony in a matter of minutes

How Do I Change My Profile Picture on eHarmony?

Learn how to easily change your profile picture on eHarmony.

How Do I Hide My Account with eHarmony So My Partner Can’t See It?

eHarmony dating site has helped many couples spice up their lives by learning from other people. It's vital that you ensure that the...

How Do I Retake the Personality Profile Test on eHarmony?

eHarmony requires its members to fill out a relationship questionnaire when creating their profile. Due to changes in people over time,...

How Do I Cancel My Subscription to eHarmony?

If you're no longer interested in keeping your eHarmony account, check out these detailed instructions for canceling your subscription....

How Do I Get a Refund for a Charge on eHarmony?

If you've changed your mind about using eHarmony's services or you aren't happy with the service they provide, you can ask the company...

Settings and Preferences

Can I change my preferences for matches on eHarmony?

Yes, you can change your preferences for matches on eHarmony. At eHarmony, we understand that individual preferences and compatibility...

Can I browse profiles anonymously on eHarmony?

Yes, eHarmony allows users to browse profiles anonymously. When you sign up for an account, you can choose the option to remain completely...

Accessibility

Is eHarmony available in multiple languages?

No, eHarmony is currently only available in English. We understand the importance of catering to different languages and cultures,...

Matching Algorithm

How does eHarmony's matching algorithm work?

eHarmony's matching algorithm is a sophisticated process that focuses on compatibility and long-term relationships. It uses a scientifically-developed...

Account Restrictions

Are there any age restrictions to join eHarmony?

Yes, there are age restrictions to join eHarmony. To create an account, users must be at least 18 years old. eHarmony aims to provide...

Payment Options

What are the payment options accepted on eHarmony?

eHarmony offers convenient and secure payment options to accommodate the diverse needs of its members. We accept major credit cards...
We look to the eHarmony issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eHarmony issues reported to GetHuman
FAQ Table of Contents

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