The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To cancel your eHarmony subscription, log into your account, go to the "Account Settings" section, and select "Membership Status." From there, you will find the option to cancel your subscription. Follow the prompts to complete the cancellation process. Please be aware that you may need to confirm your decision. Once canceled, your subscription will remain active until the end of the billing cycle.
Asked Mar 17, 2026 3:42 AM
I'm a premium member unable to access photos or messages.
If you are a premium member unable to access photos or messages, it could be due to a few technical issues or account settings. We recommend checking your internet connection, logging out and back into your account, and ensuring that your subscription is active and not expired. If the problem persists, please refer to the troubleshooting tips provided on this page.
Asked Mar 1, 2026 6:41 PM
How do I retrieve people I put a heart on?
To retrieve the profiles of people you’ve shown interest in by putting a heart on them, you can check your activity or matches section in the app or website. This allows you to view the profiles you've liked and decide if you’d like to initiate a conversation with them.
Asked Dec 4, 2025 2:05 AM
i want to cancel my subscription. i don't use or want this app
To cancel your eHarmony subscription, you can do so through your account settings. Log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Be sure to check for any confirmation details or final steps required to complete the cancellation process.
Asked Nov 19, 2025 3:33 PM
Please stop charging my credit card because I cancelled my subscription last month
Please be aware that there is a link to the most up-to-date contact information right here on this page that you are viewing.
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