Shopify Customer FAQ

Top Answers & How-to Guides

How do I Contact Shopify Customer Service?

The question we are asked most often is about how to talk to Shopify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my own domain name with Shopify?

Yes, you can use your own domain name with Shopify. Shopify allows you to easily connect your existing domain or register a new one...
Ask any question you have about Shopify customer service, get an answer now.

Recent Shopify Customer Questions

Credit card used without my knowledge

We're sorry to hear that you're experiencing this issue. Unauthorized use of a credit card is considered fraud, and you should immediately contact your card issuer or bank to report the problem. They can help by cancelling the card, reversing the charges and investigating the fraudulent actions. Unfortunately, Shopify does not have authority over individual credit card transactions, as we are a platform for businesses to build their online stores. The responsibility lies with the cardholder and the bank. As soon as possible, reach out to your credit card company to protect yourself.
Asked Jun 19, 2024 2:37 PM

How do I clear the Shopify pod app cache

To clear the cache of your Shopify POS app, follow these steps: 1. Log in to your Shopify POS app. 2. Tap on "Store" and then on "Settings". 3. Scroll and find the "Clear Cache" option under the "Troubleshooting" section. 4. Tap on "Clear Cache". 5. A pop-up will appear asking for confirmation, tap on "Clear" to proceed. It should be noted that clearing cache can help in solving problems or issues that might occur while using the app. It helps in refreshing the app by deleting temporary files that might be causing the issues.
Asked Jun 7, 2024 8:40 PM

How do I stop the POS app from freezing during check out?

Freezing issues of the Shopify POS app can be due to several factors, most often related to device performance, internet connection, or app updates. Here are some common solutions: First, ensure your device's operating system is up-to-date. Second, make sure you're using the latest version of the Shopify POS app. If the issue continues, try restarting the device or reinstalling the app. Clearing the app data and cache can help too, but please remember, before doing this ensure that all your transactions have been completed. Lastly, always ensure there's a strong internet connection while running the app, as weak internet can cause the app to perform slower or freeze during checkout.
Asked Jun 7, 2024 2:28 PM

Did you return the money after I paid by mistake?

As an assistant, I don't process payments or refunds, but I can explain how it generally works in Shopify. If you've paid by mistake, it is advisable to reach out directly to the store where you made the purchase. The store owner has the ability to handle refunds based on their own store policies. Shopify itself does not control refund processes as that's managed by individual storefronts. Your payment and refund details should be resolved by the store, so contact them for assistance or clarification.
Asked May 22, 2024 10:06 AM

i have a drop shipping store and a POD store.Can you link both stores please?

We're sorry, but you cannot directly link multiple Shopify stores together. Shopify treats each store as a separate entity. You’ll need to manage inventory, sales, and shipping separately for each store. However, you can use the same login information for multiple stores. If you want to share information between stores or cross-promote, you might need to employ third-party apps or manual efforts. Please make sure that both stores comply with the rules of Shopify and relevant regional laws.
Asked May 15, 2024 3:43 PM

Help me with my Shopify customer service issue

Order Tracking

How Do I Track an Order with Shopify?

If you're a Shopify vendor looking to add tracking to orders that have already shipped out, follow these steps to do it correctly every...

Payment Options

What are the available payment options on Shopify?

Shopify offers a wide range of payment options to cater to different customer preferences. The platform supports major credit cards,...

Store Customization

Can I customize the design of my Shopify store?

Yes, it is possible to fully customize the design of your Shopify store. Shopify offers a wide range of themes and templates to choose...

Shipping Options

What shipping options are available on Shopify?

Shopify provides a variety of shipping options to suit every merchant's needs. The platform integrates with major shipping carriers...

Digital Products

Can I sell digital products on Shopify?

Yes, you can sell digital products on Shopify. Shopify provides a platform that allows users to easily sell a wide range of digital...


What are the fees associated with using Shopify?

Shopify offers different pricing plans to fit varying business needs, and each plan has its associated fees. Their basic plan is called...

Domain Name

Can I use my own domain name with Shopify?

Yes, you can use your own domain name with Shopify. Shopify allows you to easily connect your existing domain or register a new one...
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