Shopify Customer FAQ

We understand that not receiving your order can be frustrating. If your tracking information says "not found," it may indicate that the order hasn't been shipped yet or that there's an issue with the tracking number. It's best to check your email for any updates from the store regarding your order status. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

To close your Shopify account without using the mobile app, log into your Shopify admin on a web browser. Navigate to "Settings," then select "Plan" or "Billing." From there, you'll find an option to close your account. Follow the prompts to finalize the closure. Ensure that you've canceled any subscriptions and removed any sensitive data before closing your account.

To pay the additional fee for Carrier-Calculated Shipping on your Shopify Growth account, you can navigate to your Shopify admin. Go to "Settings," then "Plan." From there, you should see the option to manage your billing and payment settings. Follow the prompts to add or confirm your payment method for the additional fee. Make sure to review any changes before saving.

We're sorry to hear that you're experiencing this issue. Unauthorized use of a credit card is considered fraud, and you should immediately contact your card issuer or bank to report the problem. They can help by cancelling the card, reversing the charges and investigating the fraudulent actions. Unfortunately, Shopify does not have authority over individual credit card transactions, as we are a platform for businesses to build their online stores. The responsibility lies with the cardholder and the bank. As soon as possible, reach out to your credit card company to protect yourself.

To clear the cache of your Shopify POS app, follow these steps: 1. Log in to your Shopify POS app. 2. Tap on "Store" and then on "Settings". 3. Scroll and find the "Clear Cache" option under the "Troubleshooting" section. 4. Tap on "Clear Cache". 5. A pop-up will appear asking for confirmation, tap on "Clear" to proceed. It should be noted that clearing cache can help in solving problems or issues that might occur while using the app. It helps in refreshing the app by deleting temporary files that might be causing the issues.