Shopify Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Shopify customer support.

Shopify's Best Contact Information


How do I contact Shopify customer service?

A:Shopify does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call.

Does Shopify offer 24 hour customer service?

A:Not by phone. But you can contact Shopify 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Shopify Customer Service

There are other ways to contact Shopify customer service besides the phone. Below we list them by medium, from most to least popular.

Shopify Customer Service Live Chat

docs.shopify.com - Customer Service
Click "Live Chat" in the right sidebar
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shopify provides this option.

Customer Help Desk / Web Support

support.shopify.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Shopify customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Shopify?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Shopify, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the available payment options on Shopify?

Shopify offers a wide range of payment options to cater to different customer preferences. The platform supports major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, customers can make payments using digital wallets such as Apple Pay, Google Pay, and Shopify Pay, which simplifies the checkout process. Alternative payment methods like PayPal and Amazon Pay are also available for added convenience. For customers who prefer to pay offline, Shopify supports manual payment options like cash on delivery (COD), bank deposits, and money orders. Merchants can also integrate third-party payment gateways based on their location and business needs. This diverse selection of payment options ensures that both online and offline customers can easily and securely purchase products or services on Shopify.

What shipping options are available on Shopify?

Shopify provides a variety of shipping options to suit every merchant's needs. The platform integrates with major shipping carriers worldwide, including FedEx, USPS, DHL, and UPS. With these partnerships, you can easily compare shipping rates, print shipping labels, and track shipments directly from your Shopify dashboard. Additionally, merchants have the option to set up custom shipping rates based on weight, price, or location. Shopify also supports dropshipping, allowing you to collaborate with suppliers who handle the shipping process. Furthermore, for more flexibility, you can offer different shipping methods to your customers, such as expedited shipping or local pickup. Whether you're just starting or managing a large-scale business, Shopify ensures the availability of versatile shipping options to streamline your operations.

What are the fees associated with using Shopify?

Shopify offers different pricing plans to fit varying business needs, and each plan has its associated fees. Their basic plan is called Shopify Lite and costs $9 per month, excluding additional transaction fees for using external payment gateways. The Shopify plan, at $29 per month, enables creating a fully functional online store, with an online payment fee of 2.9% + 30¢ per transaction for using Shopify Payments. Advanced Shopify, priced at $299 per month, is designed for larger businesses and carries a lower payment fee of 2.4% + 30¢ per transaction. Additionally, external payment gateways incur a 2% transaction fee. Shopify also offers enterprise-level solutions for larger businesses with custom pricing. It is crucial to review the pricing plans and choose the one that aligns with specific business requirements to determine the associated fees accurately.

Top Shopify customer problems and solutions

Click the link above to get answers to just about any Shopify customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Shopify's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Shopify agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Shopify anyways and help you with your issue. Over the last 18 months, 11,538 customers like you have come in search of a phone number for Shopify and helped us confirm they don't have one. Common reasons that people try to call Shopify customer support department include Account Access, Overcharge on Account, Account Setup, Cancel Account, Missing Payment and other customer service issues. Rather than trying to call Shopify first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or web. Unfortunately, right now Shopify doesn't have any phone numbers. It's not always clear what is the best way to talk to Shopify representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Shopify Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Shopify, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Shopify customers like yourself.

GetHuman does not provide call center services or customer support operations for Shopify. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shopify. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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